SUMMARY

• 5+ years of professional experience as a Business Analyst with expertise in transforming business process requirements into Functional Requirements, Functional Specifications, Business Process Mapping and Modelling for application development.
• Great working experience of SDLC Models such as Agile Methodologies/ Iterative Model, Rational Unified Process methodology (RUP), Rapid Application Development (RAD), Six Sigma and waterfall methodologies.
• Experienced in conducting Joint Application Development (JAD) sessions with project sponsors, SMEs, end users, development and testing team to understand business needs and facilitate documentation of business requirements and product backlogs.
• Adept with different Requirement Elicitation techniques like Document analysis, Observation, Market Survey, Interview, Brainstorming and Requirement workshop.
• Assisted and Organized Sprints with the team and facilitated SCRUM meetings for project management process and helped team meet sprint goals.
• Possessed extensive experience in B2C and B2B e - Commerce and broad knowledge of various commerce platforms - IBM Web sphere Commerce, hybrid
• Developed User Stories, Use case Documents (USD), Business Requirement Document (BRD), and Functional Requirement Document (FRD).
• Understanding of Duck Creek application, POINT-IN and Agency Link.
• Duck creek tool with insurance domain and worked in testing.
• Successfully translated business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML), drawing UML diagrams like Activity Diagrams, and State Diagrams using Rational Rose and MS Visio.
• Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio, Rational Suite and SQL.
• Monitored mainframe applications systems environment health status and batch processing.
• Have experience with various defect tracking tools: Quality Centre, Clear Quest.
• Strong Analytical and Problem-Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.
• Experience in producing various work products throughout the analysis, design, and test phases of a project.
• Experience in performing GAP Analysis, SWOT analysis, Risk analysis, Mitigation plan and Impact analysis to check compatibility of the system infrastructure with new business requirements.
• Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project's evolving needs.
• Adept in reviewing Test Procedures, creating Test plans, Test Scenario, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT) for CRM applications in Salesforce environment.
• Good Experience with testing for various functionalities using Quality Centre.
• Experienced in using JIRA for project management and version control.
• Responsible for defining the Business Stories and acceptance criteria for each scrum sprint and leading the scrum meetings. Responsible for project plan creation using Microsoft project.
• Proficient 24/7 Data Center Engineer Technician in the deployment and management of systems platforms to ensure operational continuity, availability, recoverability, performance and capacity to stay in compliance with Service Level Agreements.
• Creating the One to One Tractability matrix for the Business Process requirements to User Requirements.
• Analysed requirements for various reports, dashboards and created them using Tableau desktop server.
• Performed Bug Reporting, Tracking and Documentation using JIRA, ALM/Quality Center (QC).
• Participated in Review and Retrospective meetings for sharing ideas to improve productivity Excellent Communication, interpersonal, analytical skills and strong ability to perform in a team as well as individually.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Scrum, Scaled Agile Framework (SAFe), Marketo

Project Management Tools: Agile, HP Application Lifecycle Management (ALM)s, MS Project Professional, Google Suite.

Requirement Tools: Confluence, Microsoft word, JIRA, MS Visio, SharePoint Google Suite, Spice Works.

Prototyping Tools: MS Visio, Lucid Chart, Sketch

Reporting Tools: Power BI, Tableau, Crystal Reports

Testing Tools: Test Director, SOAP UI, Duck Creek, Postman, Selenium, Win Runner, HP Quality Centre

Software Development: RAD, RUP

Data Mapping: IBM Info Sphere

Languages: SQL

Microsoft Technologies: MS Visio, MS Access, MS SharePoint, MS Project, Visio, Excel, Word, Outlook, PowerPoint, MS FrontPage, MS Visual Studio

Tracking: Clear Quest, Jira

PROFESSIONAL EXPERIENCE

Confidential, OH

Business Analyst

Responsibilities:

• Operated under the SDLC methodology from the requirement analysis to the deployment phase.
• Ecommerce leadership to help identify improvement opportunities
• Facilitated Joint Application Development (JAD) sessions with all the IT group members for communicating and managing expectations and to discuss various means for the integration of the new features with the current system using an adoption through execution strategy.
• Documented small-to-medium sized CRM based projects details.
• Expertise in creating Work Flows and Swim lanes using Visio and MS Visual Studio.
• Tracked project milestones, needs, operational metrics and key integration open issues.
• Escalated key issues to Deputy Director and communicated project status based on past and upcoming week's activities.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Performed change management system during change requirement.
• Followed SCRUM meetings to track, optimize and tailor features to customer needs.
• Created use case models and activity diagrams using Unified Modeling Language (UML) notations using Rational Rose.
• Performed GAP Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Assisted in developing test scenarios, Involved in ecommerce Testing, test scripts and test data to support unit and system integration testing using Quality Centre.
• Identified and analyzed key risks, logged them in RAID matrix and provided next steps to resolution.
• Used Tableau to identify pattern and trends of risks for legal and asset management teams.
• Gathered information and requirements from the users, then documented in Business Requirement Document (BRD), and Functional Specification Document (FSD).
• Understood and analyzed current order management (OMS) process to be able to predict the impact of future system.
• Worked with the other team members in order to maintain the change control process.
• Integrated Salesforce CRM with using web services API.
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process and Rational Rose.
• Performed in depth GAP analysis on the requirements, identified the gaps, and documented the GAP analysis reports.
• Performed change management system during change requirement.

Confidential

Business Analyst

Responsibilities:

• Followed Agile/Scrum process - Involved in Sprint Planning/ Showcases/ Stand-ups and walkthroughs.
• Facilitated the Daily scrum meetings, spring planning, spring review, and spring retrospective.
• Business need and implemented applications in B2C ecommerce, CRM, etc.
• Involved in Requirement Elicitation and maintaining requirements from Inception through Construction phase. Analysed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Documented and assisted in delivering Functional Specification Document (FSD) to the project team. Gathered requirements and defined business rules to incorporate in IBM Cúram portal.
• Expertise in backlog grooming and working with business and technical stake holders to ensure the project vision aligns with their criteria and MSVisual Studio as well.
• Facilitated JAD (Joint application development) sessions with business users and development teams to drive out detailed business requirements.
• Performed Functionality and Regression Testing on IBM Curam web application
• Enhanced the Policy Administration system by adding elements taken from the Guidewire Policy centre, Duck Creek ECM and Bridge Policy Administration system to Property and Casualty Insurance workflows to streamline.
• Analysed the changes performed in CRM application for marketing, sales etc.
• Understanding of the Salesforce Radian and Salesforce Publish Media, MS SharePoint, MS Dynamics CRM.
• Organized the software requirements in a structured way by using Rational RequisitePro to track development.