Sr. Business Analyst Resume
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SUMMARY
- Creative and reliable, goal, data, process, results, and team - oriented professional with exceptional analytical and interpersonal skills, and passion for delivering solutions that streamline complex processes & enable new efficiencies.
- inspire & develop teams, and delight customers. quickly build solid, productive relationships with cross-functional stakeholders, internal/external, all org levels. elicit, document, analyze, identify, prioritize, and rank critical needs of stakeholders.
- transform critical needs of stakeholders and strategic objectives of company into actionable business & functional requirements, wireframes, processes, work breakdown structures (WBS), project milestones and related tasks, product roadmaps, SOPs, and training.
- leverage tools such as Jira & Confluence, applications such as MS Excel, Visio, PowerPoint, frameworks such as Scrum, and methodologies such as Lean Sigma and CAP within Waterfall & Agile environments to define & design actionable solutions for complex needs and problems.
- initiate, plan, and manage projects and project teams of various types, size, and scale; i.e., local, domestic, international; headquarters, field office, client site. identify, interview, analyze, evaluate, negotiate purchase/terms for solutions, vendors, or partners. design and deliver updates, presentations, and training to all org levels; in/ex, current/prospective clients
TECHNICAL SKILLS
Advanced: MS Visio, Excel, PowerPoint;
Intermediate: G Suite, Lucid, O365, OneNote, Jira, Confluence, SharePoint
PROFESSIONAL EXPERIENCE
Confidentia
Sr. Business Analyst, Scrum Master, Project Manager
Responsibilities:
- As Sr. BA, I leveraged my prior experience and my extensive research and analysis of SRSA’s products, services, solutions, and cross-functional processes to define and design (i.e., wireframes) an enterprise scale user admin module for several otherwise, disparate applications. As a bi-product of this work, I also took the initiative to develop a reference for new employees, and to share my analysis and findings with HR to supplement their efforts to improve organizational interactions and structure. I also documented test cases in Rails to assist QA.
- As SM for both the Deal Dashboard Product & DevOps Teams in an Agile environment, I leveraged Jira and Confluence to lead and/or co-lead daily standups, backlog grooming, sprint planning, sprint retrospectives, and team agreements. I also participated in brainstorming & UI/UX design sessions with key stakeholders. And, in a servant-leader capacity, I coordinated and led the clean-up of outdated stories, and the design and implementation of new processes, procedures, and documentation related to capacity and release planning.
- As PM for several highly visible projects, such as email deliverability optimization, payment file customization & transmission, and enterprise data security assessments, I interacted with, coordinated, and updated internal & external stakeholders (i.e., clients, partners, and vendors), during project planning, execution, & tracking.
Confidential
Sr. Project Manager, Director
Responsibilities:
- Contributed to evolution of PMO while managing the design, planning, and delivery of enterprise projects to internal and external stakeholders.
- Assessed and managed client needs and company resources to develop product roadmaps and deliver and support releases.
- Led the gathering, documentation, prioritization and ranking of requirements, and the design, development, testing, deployment, support, and maintenance of an extremely complex, web-based application over a 5-year period, that over a weekend replaced the company’s core platform of 15 years; $3M project - involved migrating loan data, loan docs, and system/activity/message logs for over 10,000 loan files, 650 companies and 500 users of varying user types and roles.
- Led the evaluation, negotiation, selection and/or purchase of each of the following: purchase of enterprise IT Service Management (ITSM) solution; SysAid - Tel Aviv, Israel selection of (2) external development teams purchase of enterprise OCR solution called eFLOW - Tel Aviv, Israel
Confidential
Sr. Manager - Global Business Applications, Process Architect
Responsibilities:
- Designed & deployed ServiceNow enterprise service desk solution to 5,000 users globally over a 3-week period.
- Member of 3-person, international team that collaborated onsite over a 3-week period with managers of a call center in Kuala Lumpur to document and optimize their operational processes.
- Elicited, documented, analyzed, & improved operational processes of national sales renewals & operations teams.
Confidential
Sr. Business Systems Analyst
Responsibilities:
- Member of web development team responsible for the gathering, documentation, prioritization and ranking of requirements, and the design, development, testing, deployment, support, and maintenance of 6 eCommerce web sites making up confidential; over 1 year replacing the previous legacy resort and hospitality sites.
- Member of the team responsible for design, development, and deployment of the epic Pass Program.
- Led the evaluation, negotiation, selection, and purchase of HP LoadRunner; load testing software.