SUMMARY

• Detail - oriented, Dedicated and Knowledgeable Sr. Business Technical Analyst Professional with a strong technical aptitude to understand various technologies; working with a motto to strive for perfection and efficiency that has proved to have built the most successful business partnerships in various working environments and organizational cultures
• Friendly and Personable achieving success at expanding network connections and introducing products and services persuasively
• Strong Analysis and Documentation skills.
• Experience working with Business and IT teams across different industries such as Financial and Restaurant
• Requirements Gathering/Analysis
• Delivery/Implementation
• Process Improvement
• Risk Mitigation/Mgmt.
• Problem Solving/Strategic Thinking
• Product Management
• More than 10 years of industry experience as a Business Analyst/SME with extensive experience in Airlines, Restaurant, Supply Chain, Education and Pharmacy, industries.
• Excellent knowledge of e-commerce projects, cost-benefit analysis, assessing customer needs, designing ecommerce solutions, tracking web analytics, evaluating marketing campaign results.
• Combined experience in Software Development Life Cycle and Business / System Analysis: experienced in gathering user requirements, documenting requirements, technical writing, business analysis, system analysis, testing, and implementation of projects.
• Extensive experience with Waterfall life cycle and Agile/SCRUM model
• Assisting PM on coordinating project work such as: maintenance of project documentation, plans and reports), directing and assigning tasks, controlling schedule
• Strong experience in developing BRD, FRD, and a SRS with detailed knowledge of functional and nonfunctional requirements.
• Experienced in Gap Analysis, Risk and Impact Analysis, SWOT Analysis, and Project Planning.
• Highly proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio.
• Experience in developing and reviewing Test Documents, Test Plans, Test Cases, Test Scripts, analyzing bugs, interaction with team members in fixing errors, UAT while executing manually.
• Accomplished corporate liaison, able to formulate business strategies, coordinate project phases, establish user priorities and track status and performance, finalize unresolved issues, and provide leadership and direction in a timely, accurate manner.
• Experience using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Conducted direct user interviews and workshops. Facilitated JAD sessions, worked closely with Project Manager to manage Changes in requirements and risks during the project.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions, which included developing detailed documentation for training.
• Involved in data analysis and worked directly with data analysts to create models.

TECHNICAL SKILLS

• Jira
• Confluence
• MS office (Access, Excel, PowerPoint, Project, Word, Outlook, Visio)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Created Business Requirements Documents BRD, FRD, Use case specifications and Systems Requirements Specification SRS
• Created User Stories, Acceptance Criteria and Use cases
• Conducted Functional, Integration and User acceptance testing UAT during the various phases of the development
• Facilitated JAD sessions and one to one interviews to understand and analyze the requirements.
• Participated in Scrum Meetings to work closely with Hardware teams.
• Created User Stories, Acceptance Criteria and Use cases Release Notes Certification documents.

Confidential

Business Technical Analyst

Responsibilities:

• Excellent business writing skills essential for producing various business documents such as business Requirements Document (BRD), Functional Requirements Document (FRD), and Non-Functional Requirements Document (NFRD), business Process Documents, business Flow Documents, User Training Manuals
• Strong background with Jira and confluence demonstrated ability to apply critical thinking skills and a logic based approach to problem solving
• Facilitated JAD sessions and one to one interviews to understand and analyze the requirements.
• Experience working with several departments and organizations for customizing the product, create mapping document, coordination for integration testing and follow up.
• As a Business Analyst worked with various lines of businesses and IT groups to determine technical business requirements (software and hardware) the Infrastructure Migration of Hardware (Physical and Virtual) and Software OS platforms UNIX/LINUX to latest versions, and Windows 10
• Expert in Documenting system protocols by writing and updating procedures, work on the discovery phase, business engaging and planning
• Work closely with Infrastructure, Application, Data/Storage, and (Hardware/Software) Migration and Support teams
• Maintain requirements traceability to ensure testing objectives are complete, prepares technical reports by collecting, analyzing, and summarizing information and trends
• Produce and maintain Business Requirements and documentation, use RACI Matrix to track the project progress, and work closely with different project manager’s in-line for the smooth delivery of the project
• Experience in streamlining the process, assists in the development of standard process flows, work flows, and other related procedures roles and responsibilities of different teams
• Experience in working with support team for post migrations support for migration related issues and fixes
• Documentation of undefined, standardized workflows and processes, ensures accuracy, quality and timeliness of duties and deliverables.

Confidential, Rosemont, IL

Business Analyst

Responsibilities:

• Assisted project manager in planning and defining project scope
• Facilitated workshops with clients and application SME’s to capture and map business requirement document BRD
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness
• Organized workshops with Subject Matter Experts to obtain domain level information
• Conducted GAP analysis between current system functionalities and the planned system expectations
• Identified actors and use cases to create use case diagrams that described the behavior of the system
• Created Business Requirements Documents BRD, FRD, Use case specifications and Systems Requirements Specification SRS
• Created User Stories, Acceptance Criteria and Use cases
• Responsible to create UI mockups and write business rules based on UI specifications
• Performed execution of test cases manually to verify the expected results as per the acceptance criteria
• Conducted Demo of application to business stake holders, QA’s, developers and users
• Experience in Defect Triaging, produce defect resolutions/solution by working closely with Solutions Architects, Dev and QA
• Coordinated with developers regarding defects clarifications
• Experience in facilitating in setting up of Test environment and Test Data for testing purposes
• Conducted Functional, Integration and User acceptance testing UAT during the various phases of the development
• Involved in defect reporting while using rational clear quest, writing priority and severity and description of the defects
• Interacted with Stakeholders, Project Manager and Process Analysts to understand the business process and gather the business requirements
• Designed and Developed Use Cases with alternate flows, Business Rules, System Rules, triggers, pre and post Conditions
• Facilitated JAD sessions with diagrams to elicit future state business requirements and to document Business Use Case To-Be artifacts

Confidential, Schaumburg, IL

Business Analyst

Responsibilities:

• Experience working with the entire Software Development Life Cycle (SDLC) using Waterfall methodology
• Experience in creating root cause analysis, impact analysis, conflict management and managing improvement initiatives from end to end
• Experience in Jira and confluence demonstrated ability to critical thinking and a logic based approach to problem solving
• Well versed with reviewing and creating UAT test cases, analyzing defects, interacting with QA and coordinating user acceptance testing (UAT) and end user training Experience working in cross functional environment including accounting, sales, marketing and human resources, and financial aid departments
• Updated BRDs as per business user’s feedback and changes in functionality of the applications
• Participated in development of timelines for project delivery and managing projects and resources to successful completion.

Confidential - Deerfield, IL

Business Analyst

Responsibilities:

• Conducted process analysis and implemented improvements, Independently researched defects and drove resolutions, Utilized test laboratories to analyze, confirm and document application processes, Reviewed design documents for approval, Wrote use cases, Documented business rules and created system flow charts, Closely worked with various project teams to forge and maintain strong working relationships, Inside of tight deadlines, successfully wrote multiple business requirements documents and supported them through the approval and delivery process
• Involved in preparing project scope document which focused on areas to develop and also mentioned the risks, assumptions, dependences, and limitations of the document
• Identified various interfacing system of two EMRs and created context diagram and spreadsheet with various information about these interfacing systems to make understand stakeholders about the two EMRs of Confidential
• Involved in different JAD Sessions with Stakeholders, System Owners, Architect, and Developers to present project scope document and gathered high level business requirements as well as analyzed the requirements and managed changes using Rational Suite
• Involved in creating project plan on the basis of available information and release schedule of other system owners
• Created work package and task lists for completion of different artifacts
• Document, and conducted meetings for getting feedback from system owners and architect for different artifacts to make any necessary corrections
• Designed Activity Diagrams, Logical and Physical Diagrams, Sequence Diagrams, Low Level Business Process Flow and Decomposition Diagram for use cases as well as created different wire frames, mockups and prototypes for new web based business processes by which end users and customers can do their operations
• Communicated with developers and QAs to collect information about their release schedule and make them understand about various artifacts
• Managed offshore vendor teams who were responsible for development of website and another offshore teams who were dealing with all pharmacy claims
• Developed training materials to train users about new features of the projects
• Used Share Point for upload, edit and delete new and existing documents
• Created e-prescription process for Medicare and Medicaid patients and enhanced those processes for claim adjudication