Associate Business Analyst Resume
5.00/5 (Submit Your Rating)
Raleigh, NC
SUMMARY:
- To advance my career with a leading organization that will utilize my extensive business management knowledge while also allowing me to develop further as a professional
- Proven talent for executing company objectives, achieving maximum impacts with minimal expenditures.
- Quick learner with expertise spanning strategic planning, design thinking, market research, business analysis, project management, customer service, administration, Agile processes, sales chain management, time management, team leadership,, and performance assessment.
- Exceptionally motivated and adaptable professional with keen interpersonal, communications, and organization expertise.
TECHNICAL PROFICIENCIES:
56 WPM with 100% accuracy, Microsoft Office Suite (Word, PowerPoint, Excel), Jira Judicial Information systems (JIC and DELJIS), Sassy, Iris, Touchpoint, CMSE, Oracle E - Business Suite, SAP Logility, SQL
PROFESSIONAL EXPERIENCE:
Confidential, Raleigh, NC
Associate business analyst
Responsibilities:
- Cultivate positive relationships with clients by troubleshooting issues by evaluating their needs, wants and recommending solutions
- Conduct market analysis and examine existing data via basis analytical models to deliver reports that inform future decision making.
- Partner with the technical team to smoothly support the go - live deployment of products and systems by providing additional testing support and needed documentation for clients
- Document the support and maintenance process through reverse knowledge transfer, utilizing a keen understanding of existing systems and procedures to create user stories and gather business and technical requirements
- Review checklists and develop a implementation.
- Completed 5-weeks of on Design Thinking, Business Analysis, Business Analytics Agile, and Project Management at Trinity College
Confidential, Wilmington, DE
Customer Solutions Specialist
Responsibilities:
- Accelerated individual development in an agile team environment through strategic coaching and performance assessment, focus on achieving competitive metric goals.
- Forged sustainable, trusting relationships with customer accounts needs in person and through incoming calls, leveraging open and interactive communication to evaluate customers’ needs and recommend effective solutions.
- Maximized customer satisfaction by coordinating strategic engagement initiatives, demonstrating comprehensive expertise within multiple lines of business, and efficiently handling customer complaints.
- Delivered accurate, valid, and complete information with a focus on meeting customer service team targets and call handling quotas.
Confidential, Wilmington, DE
judicial case processor
Responsibilities:
- Conferred with judges concerning legal questions, construction of documents, or granting of orders.
- Maintained up-to-date knowledge of changes in the law, informing judges when cases were affected by those changes.
- Reviewed dockets of pending litigation to ensure adequate progress, as well as verified that all files, complaints, or other papers were available and properly organized.
- Attended court sessions to hear oral arguments or record necessary case information.
- Administered regular operations, from entering information into a computerized case management system to addressing legal questions from judicial officers or court staff.