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Associate Business Analyst Resume

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Raleigh, NC

SUMMARY:

  • To advance my career with a leading organization that will utilize my extensive business management knowledge while also allowing me to develop further as a professional
  • Proven talent for executing company objectives, achieving maximum impacts with minimal expenditures.
  • Quick learner with expertise spanning strategic planning, design thinking, market research, business analysis, project management, customer service, administration, Agile processes, sales chain management, time management, team leadership,, and performance assessment.
  • Exceptionally motivated and adaptable professional with keen interpersonal, communications, and organization expertise.

TECHNICAL PROFICIENCIES:

56 WPM with 100% accuracy, Microsoft Office Suite (Word, PowerPoint, Excel), Jira Judicial Information systems (JIC and DELJIS), Sassy, Iris, Touchpoint, CMSE, Oracle E - Business Suite, SAP Logility, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Associate business analyst

Responsibilities:

  • Cultivate positive relationships with clients by troubleshooting issues by evaluating their needs, wants and recommending solutions
  • Conduct market analysis and examine existing data via basis analytical models to deliver reports that inform future decision making.
  • Partner with the technical team to smoothly support the go - live deployment of products and systems by providing additional testing support and needed documentation for clients
  • Document the support and maintenance process through reverse knowledge transfer, utilizing a keen understanding of existing systems and procedures to create user stories and gather business and technical requirements
  • Review checklists and develop a implementation.
  • Completed 5-weeks of on Design Thinking, Business Analysis, Business Analytics Agile, and Project Management at Trinity College

Confidential, Wilmington, DE

Customer Solutions Specialist

Responsibilities:

  • Accelerated individual development in an agile team environment through strategic coaching and performance assessment, focus on achieving competitive metric goals.
  • Forged sustainable, trusting relationships with customer accounts needs in person and through incoming calls, leveraging open and interactive communication to evaluate customers’ needs and recommend effective solutions.
  • Maximized customer satisfaction by coordinating strategic engagement initiatives, demonstrating comprehensive expertise within multiple lines of business, and efficiently handling customer complaints.
  • Delivered accurate, valid, and complete information with a focus on meeting customer service team targets and call handling quotas.

Confidential, Wilmington, DE

judicial case processor

Responsibilities:

  • Conferred with judges concerning legal questions, construction of documents, or granting of orders.
  • Maintained up-to-date knowledge of changes in the law, informing judges when cases were affected by those changes.
  • Reviewed dockets of pending litigation to ensure adequate progress, as well as verified that all files, complaints, or other papers were available and properly organized.
  • Attended court sessions to hear oral arguments or record necessary case information.
  • Administered regular operations, from entering information into a computerized case management system to addressing legal questions from judicial officers or court staff.

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