SUMMARY

• Business Analyst with over 5 year of experienced supporting business solution software and analyzing business operation. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company.
• Experienced as Business Analyst for over 5 year and worked in various domains such as Retail Banking, Internet Banking, Oil and gas, Investment and Wealth Management
• Comprehensive knowledge and experience in working with various Software Development Life Cycle (SDLC) methodologies including Waterfall model, Modified Waterfall model and Agile (SCRUM) model.
• Proficient in managing end - to-end project delivery, system & business analysis, operations & support for various projects.
• Forward-thinking and detail-oriented analyst with the ability to understand, discern and synthesize complex business, technology and financial issues.
• Excellent Communications & Analytical skills to understand various Business Models, Processes, and Requirements & transform them to various Requirements Artifacts like Business Requirements Document (BRDs), Functional Specification/Requirements Documents (FSD/FRDs), GUI Prototypes, Flow Diagrams (UML), and Report Mockups.
• Worked in the ETL Procedures and processes. Reconciled disparate master data from distributed systems and synchronized this reliable data with analytical and operational systems using master data management (MDM) solution.
• Expert in documentation, preparing templates and status reports implementations
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) across the deliverables of a project.
• Extensive experience and knowledge on Cloud Computing and Services within SOA.
• Knowledge of Data Analysis and Data Sources within the Cloud Server Architecture and Cloud Space.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data warehouse/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as trained users to use the system configured.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements

TECHNICAL SKILLS

• Proven ability to learn new business concepts and skills quickly
• Proficiency using MS Excel, PowerPoint, Word, and Visio
• Organized; ability to meet deadlines and manage multiple priorities
• Strong analytical skills
• Capable of working independently or as part of a project team
• Ability to resolve issues in a non - confrontational manner
• Excellent verbal and written communication
• Demonstrated analytical ability and problem-solving skills
• Strong interpersonal and relationship building skills
• Competent with MS Access or SQL Familiar with Agile and Waterfall software development Methodologies
• Client Requirement Gathering/Defining
• End User Training
• Building Meaningful Partnerships
• Reporting Using BI Tools
• Communication
• Project Coordination
• End User and System Testing Execution
• Windows
• Mac OSX
• Chrome OS
• Android
• Apple IOS
• Windows Phone
• Word
• PowerPoint
• Excel
• Visual Studio Power BI

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Houston, Texas

Responsibilities:

• Conducted the Requirement sessions with Site Implementation Project Managers (SIPM), Regional Implementation Project Managers (RIPM) to gather the requirements from various perspectives.
• Classified the requirements in various modules such as Site Assessment, Network Assessment, Server Assessment, PC Software Assessment, and Hardware Assessment.
• Conducted user interviews, facilitated JRP and JAD sessions to reduce the Scope Creep and document analysis in requirements elicitation.
• Prepared the Business Requirement Specification documents to document the gathered requirements to pass it on to the development team.
• Coordinated with Offshore team to communicate the documented requirements and assure the timely development of the required functionalities.
• Provided with the Effort Estimation with the Feasibility Analysis, and Risk Assessment to the team and helped management to come up with real time cost estimates to be presented to the client.
• Worked on On - site Offshore model as a part of cost reduction of the project by outsourcing it to the offshore team.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Identifies Actors, Activities, Artifacts, and Workflows and developed use case diagrams using MS Visio.
• Developed the Use Cases and Data Flow Diagrams to communicate the page flow and user interaction with the system.
• Developed the templates and actual report specifications for the Assessment modules like Site and Network Assessment.
• Used PL SQL stored procedures, Triggers, functions and packages for extracting data, validating data and generate reports according to the requirements specified by the SMEs
• Performed Integration testing, Build Verification testing, System testing manually.
• Involved in generating Test Plans and Test Specifications as per Business requirements in conducting Manual and Automated testing at various phases of the project development.
• Prepared test data for positive and negative test scenarios as per application specifications and application requirements and wrote test plans.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming, storyboarding and prototyping.
• Reviewed and assessed information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution. Analyzed research on operational procedures and methods. Recommended changes for improvement with an emphasis on automation and efficiency. Performed Requirement analysis, Data analysis and Gap analysis.
• Played a major role in database design with the help of FSD (Functional Specification Document) and BRD (Business Requirements Definition) documents.
• Used RUP - iterative process to Conduct Data Analysis on the Group Disability Data to find missing data fields in the application and customize them
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops sessions with end-user/clients/stake holders and the IT group.
• Prepare presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation.
• Performed Data Design, User Interface (UI) Analysis, GUI Screen Design, and Data Analysis and helped create Data-Mapping best practices document and trained team members on Data Mapping process and tools.
• Followed the UML based methods by using Visio to create Use Cases, Activity Diagrams.
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME s

OFFICE SERVICE SPECIALIST

Confidential, New York, NY

Responsibilities:

• Executes all morning conference room checks
• Assist in purchases for conference room supplies
• Assists in managing and maintaining all office supplies, including that of the kitchen; including ordering supplies, checking expiration dates and rotating stock
• Sort and distributes mail and heavy packages throughout the office
• Place service tickets for areas related to office functioning; including repair and maintenance and meeting etc.
• Screen all incoming phone calls, directing callers to appropriate personnel
• Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mails and other administrative task assigned
• Take directives from supervisor or Site Manager
• Operate mail machine to determine postage rate, record postage expenditure and maintain postage recorded using software in mail machine
• Process incoming and outgoing packages
• Assist with daily service request using electronic ticketing system

Business Analyst

Confidential

Responsibilities:

• Held regular JAD sessions with the system architects, developers, database developers, quality testers during the entire project to ensure that the critical as well as the minute details of the project were discussed, and issues were resolved beforehand.
• Assisted technical teams in integrating Customer Relationship Management and Procurement module into Oracle E - Business Suite.
• Gathering and documenting the requirements that are critical to the business and using those requirements to design application software. Prepared business requirement documents using Rational Requisite Pro.
• Analyzed business requirements and segregated them into high-level and low-level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployments and created a Traceability Matrix.
• Followed the UML based methods using Rational Rose to artifacts like Use Cases, Activity Diagrams and Sequence Diagrams.
• Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met, and that projects/development are on schedule.
• Documented the process flows and procedures in using the Oracle E-Business suite
• Created screen mockups to aid requirement process.
• Assisted with the system testing/user acceptance testing of the functional enhancements as needed.
• Assisted with the development of Policy & Procedures and Best Practices for retail operations in alignment with system capabilities
• Wrote various SQL queries and statements for data reconciliation for Policy Administration System.