SUMMARY

• Aligning IT Solutions with Business Needs that Brings Balance and Direction to Achieve Goals
• Background in financial services, investment banking, brokerage operation, application development, project management, business analyst, quality assurance testing, release management, change management, implementation management, and customer service.
• Known for simplifying complex issues through creative methods and building consensus to achieve goals that benefit company employees and clients. Proven track for leading, motivating, building and managing teams globally. Energetic self - starter with excellent analytical, organizational, and creative skills. A talent for analyzing problems, developing and simplifying procedures, and finding innovative.
• Strong analytical and quantitative skills; coupled with published writing skills to produce high quality work-products/artifacts/metrics, business process modeling.
• Exceptional ability to clearly articulate verbally and in writing. Solid understanding of ITIL, Waterfall and Agile methodologies. Well-versed in Software Development Life Cycle (SDLC), Software Configuration Manager, Enterprise Command Center, and developing best practices.

AREAS OF EXPERTISE

• Quality Assurance Testing
• Project Management
• Vendor Management
• Implementation Management
• Release Management
• Change Management
• Business Analyst
• Mergers / Acquisitions
• Risk and Compliance
• Configuration Management
• Sales/Banking/ Series 7
• Help Desk
• Strategic / Tactical Planning
• Building teams/Team Training
• Human Resources
• Cyber Security
• Voice Response Unit (VRU)
• Interactive Voice Response (IVR)

TECHNICAL SKILLS

Languages: Visual Basic, JAVA, HTML, XML, C++

Platforms: MAC, Microsoft Windows Servers, ESX, Oracle, SQL, CISCO

Methodologies: Microsoft Project, Project Delivery Framework, ITIL/Waterfall, ITSM

Software: Microsoft Office Suites, Word, MS Project, Visio, PowerPoint, Excel, Outlook, Notebook, Notepad, Adobe, SharePoint, Apple, Service Manager (HPSM), Clarity (CA), Confluence, Site Scope, PeopleSoft, Seibel

Testing Tools: HP Application Lifecycle Management (HPALM-Quality Center)), QTP-Load Runner, JIRA, Rational, PEGA, Redmine

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Managed business and technical analysts, quality assurance analyst, and testing personnel.
• Developed procedures to resolve complex problems considering computer equipment, capacity and limitations, operation time, and form of desired results.
• Analyzed business /end user needs and translated into proper system requirement specifications.
• Performed periodic system testing and analysis, which includes inputting and monitoring tickets for bug fixes and system enhancements retail and commercial.
• Developed requirements, outlines, budgets, and schedulers for information technology projects.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Oversaw implementations of new systems including data migrations and conversions.
• Conducted requirements analysis and prepared specific proposals for modified and retired systems.
• Wrote technical procedures and documentation for the applications including operations, user guide, etc. to the business.

Confidential, Midland, MI

Frontier Engineer/BSA Implementation PM

Responsibilities:

• Actively engaged with IT Ops and the Business for Problem, Incident and Change (ITSM) & Project activities
• Focal point for ITOPs (through SDM - Service Delivery Manager) for ITSM & Projects of their aligned CIO organization
• Reported directly to Director of Loan Servicing, advising on onboarding, setup, of Frontier version 8.0. Build POC’s, trained staff and management, and establish Frontier Center of Excellence model.
• Acted as product SME, liaison to product vendor Fiserv, and establish support and escalation models for Chemical.
• Trained new and establish Frontier Admin policy and procedures for (Teller Cash, FNMA Rec, various General Ledger Rec’s): including ABP design/config, import formatters, auto-match jobs - monitor daily processes and mitigate any failed jobs timely
• Ensured that the business requirements map to the business need and approved relevant to the stakeholders.
• Recommended approaches to streamline and integrate technological processes in the organization, to improve overall efficiencies.

Confidential, Tampa FL

Global Release and Systems Implementation Business Analyst

Responsibilities:

• Project Manager for major technology projects across cities global technology architecture in Enterprise Supply Chain model (Electronic Invoice to Approval, Oracle EBS (GL/AP/IPPO/FA), Endeca, UNSPSC, C2FO/Dynamic Discount applications, & Smart Automation/Robotics project.
• VRU (Voice Response Unit)/ IVR (Interactive Voice Response) reengineering and development.

Confidential, NYC, NY

Global Release and Systems Implementation Business Systems Analyst

Responsibilities:

• Business Solutions Analysis on Oracle Seibel Platform in credit cards marketing annual spend optimization of $700M - $1Bilion annual budget.
• Projects, Programs, Campaigns, forecasting, over/under spend and other metrics reporting within the Seibel MRM (Marketing Resource Management) platform.
• Trained business units (700 users - CBNA, Global Cards, Loyalty Brands, Retail Services on new MRM tool. Work with developers on application upgrade from MAP (Marketing Analytics Program) to MRM. Support re-engineered invoice processing, chair JAD meetings, Tier-1 support, develop procedures and provide solutions.

Confidential

Business Analyst

Responsibilities:

• Provided detailed best practices analysis of Fiserv Frontier reconciliation platform in complex IT infrastructure.
• As SME advise technology and business on re-engineering of software, including company/ABP (Account Balance Pool), import formatters, auto-matching logic and reporting.
• VRU (Voice Response Unit)/ IVR (Interactive Voice Response) reengineering and development. Lead JAD requirements to elicit business requirements, Utilize Visio to create high-level process flow work products, create technical design documents, data mapping, and traceability matrix. Architecture-Design, document, build, and implement various reconciliations for credit card business, G/L activity, AP to GL, P&L and reporting across multiple business partners and legacy technology sources. Enterprise Agile, and Waterfall SDLC.
• Maintained database and application reconfigurations - Full SDLC BA/SME/UAT testing.
• Trained application users (business and IT).