SUMMARY:

Resourceful business analyst professional with more than 15 years’ experience in the Insurance & Financial Services industry. Worked closely with corporate stakeholders and successfully managed customer accounts from Fortune 500 companies. Effective in managing multiple projects simultaneously, conducting risk assessments and implementing best business practices.

CORE COMPETENCIES:

• Project Management
• Training and Development
• Quality Management Auditing
• Process Improvement
• Implementation / Modeling
• Microsoft Office Suite
• Business Continuity Planning
• Database Warehousing
• Instruction Document Development
• Client Relationship Management
• Informatica

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, New Jersey

Implementation Business Analyst

Responsibilities:

• Installed top 25% of voluntary benefit products for customer’s payroll systems, utilizing effective project management skills throughout implementation process with Third Party Administrators (TPA’s) & customer. Engaged internal business partners and coordinated file testing, setup data transmission services for customers & TPA’s.
• Successfully implemented 487 case installations, including project planning, prioritization and quality control monitoring to ensure the appropriate delivery of operational support and eligibility requirements for the client. Conduct quality testing to ensure installation process is accurate.
• Facilitate implementation and installation meetings with customer representatives from Human Resources, payroll operations, and IT departments to collect customer information on business requirements and make billing recommendations to all involved parties.
• Maintain strong relationship with customers throughout the duration of implementation and help sustain customer retention.
• Prepare documentation for client training on the operational aspects of Voluntary Benefit programs vs. programmed interface. Conduct demonstration of Livelink Billing Remit System, which offers alternative billing methods to customer.
• Monitor on - going billing, remittance and payment processes during the post-implementation phase in order to ensure customer continues to receive proper support.

Senior Project Consultant

Confidential

Responsibilities:

• Ensured operational excellence through the identification, prioritization, and implementation of projects which strategically met tactical market and customer demands within the Data Management Business Analytics (DMBA) organization.
• Successfully completed multiple projects of small to mid-size scope. Met senior management and stakeholder’s expectations and business objectives. Overall outcome resulted in a 35 % improvement in operational efficiency for the organization.
• Handled assigned components of projects involving scheduling, reporting, cost management and risk management results.
• Successfully implemented and managed SharePoint warehouse deployment project for DMBA organization. Achieved a success rate of 97% as a result of transferring 620 documents from Lotus Notes database to the new SharePoint site. Met company objective to retire old database storage by the required deadline.
• Successfully managed Windows 7 upgrade and Lotus Notes migration to Outlook for 25 team members in the DMBA organization.

Confidential

Business Consultant

Responsibilities:

• Provided training to internal Confidential departments on QMS, PDCA, PDCA - Lite and metric tools used to provide quality support, enhance employee knowledge, job satisfaction, operational capabilities and management skills.
• Improved financial performance for internal customers by increasing process efficiency by 42%, reducing defects by 35% and utilizing systematic project management measures to achieve positive results.
• Performed data collection and coordinated database warehousing of customer documents in Volbus database. Additional tasks involved creating analysis reports and completing customer satisfaction surveys.
• Conducted pre-assessment audits for internal departments to insure customer properly in corporate QMS best business practices.
• Successfully coordinated QMS deployments for Confidential Auto &Home, Confidential, Critical Illness, Life Services and Full Service Dental team which resulted in them achieving a 97% - 100% quality rating during their Quality Management System assessment.

Installation Business Analyst

Confidential

Responsibilities:

• Coordinated case installation and setup of payroll deduction/ billing systems for customers enrolled in Confidential ’s Voluntary Benefits Services (VBS) featuring Auto & Home, Hyatt Legal, Voluntary Pet Insurance and Bank products.
• Conducted case installations of VBS products, project planning, prioritization and quality control monitoring of client accounts.
• Created eligibility specifications based on client’s business requirements and conducted quality control monitoring to accurately test data.
• Facilitated conference calls with internal VBS business groups, TPA’s and clients explaining the product installation and eligibility file transfer process of new products purchased by clients.
• Monitored eligibility, Corporate Billing System, remittance, transmission and payment processes for mid-large market accounts.
• Partnered in the creation of “Road Show PowerPoint Presentation” presented by the Installation Team to describe the organization’s structure, internal business partners, performance statistics and department’s current functions.

Confidential

Account Representative

Responsibilities:

• Developed and maintained a positive working relationship with Institutional Business clients and internal partners by providing continued support and solutions to meet their program needs.
• Managed 145 mid to large market accounts, which included monitoring and verifying the eligibility status of employees applying for Confidential coverage during their company’s enrollment period.
• Partnered with Confidential Auto & Home and GUL division to resolve electronic billing/ payroll inquiries for customers and mobilize resources to resolve multi-product insurance issues.
• Successfully implemented 64 new customer voluntary benefit programs and educated customers on the operational aspects of their benefits and payroll deduction programs.