SUMMARY

• With 6+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, and Application Design.
• Excellent understanding of EFT system (such as ACH, Automated Cash management and Prime Brokerage).Knowledge of Online Banking and the whole Fund Transfer process.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Online banking application that enables customers to access their checking and savings accounts, and credit card account using the Internet.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, VC++, VB, C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, Documentum

Bug Tracking Tools : Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

PROFESSIONAL EXPERIENCE

Confidential, Midvale, UT

Sr. Business Analyst

Responsibilities:

• Worked on various Online Banking projects like set up Check Payment, Browser variations, Keep the Change, Online Banking mail communication with live customers, Authentication flow, Alert mails to Customers etc.
• Added new indicators to Results Measurement Framework by researching online and contacting data vendors.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Assisted with the facilitation of JAD sessions and detailed small group working sessions to obtain detailed flows and processes and gather requirements.
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Maintained consistency in software delivery processes to aide in the delivery of large initiative for an Online Banking Application to pilot users with a phased roll out approach.
• Created and maintained the Business Requirements Document (BRD) while providing walkthroughs for the Line of Business.
• Resolved all the issues pertaining to Point of Sales (POS) and the various transactions made at POS are checked and processed using the Debit Cards and Credit Cards.
• Responsible for creating Business Process Modeling and Work Flow Diagrams.
• Developed Traceability Matrices to ensure that functional and non-functional requirements are relative to the defined CTQs enabling the development of High Level Design (HLD) and Low Level Design (LLD) artifacts.
• Performed requirement analysis, went through all the use cases and issue logs.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Worked on data modeling and produced data mapping and data definition documentation
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle. Worked with ODS and OLAP system.
• Throughout the project, was involved in giving clarifications on domain and product functionality for the team.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Visio), .NET, Oracle, Crystal reports, IBM Mainframes, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner

Confidential, Mclean,VA

Business Analyst

Responsibilities:

• Experience from Front to back office, worked with fund managers, financial advisors and technical team members.
• Midfirst bank application was developed for Online Banking accessing personal accounts, checking balances, payment of recurring bills, such as mortgages and loan payments, transfer of funds between accounts of its customers.
• Was responsible for testing a new enterprise wide web based online banking application for the bank.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Developed a Financial Systems Datamart and a Customer Information System (CIS) Datamart as components of the data warehouse.
• Analyzed and studied Credit Card process and regulations to be complied for card services in detail.
• Facilitated Project Charter development and defined Critical to Quality Specifications (CTQs) and Feature Functions for the LOBs and Online Banking Technology Partners.
• Worked on integrating the credit card processing system with the new strategic exposure calculation engine to generate credit risk metrics
• Responsible for the valuation and development of credit card products.
• Analyzed business needs, created and developed new centralized back office system for specific area including mortgage and commercial lending system.
• Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, developments and quality assurance.
• Provide monitoring support for Online Banking Release Management by following up on any outstanding issues with additional bridge lines as necessary, provide updated summaries of completed/upcoming tasks to Release Manager, send milestones to the Master Control Room and update tasks if the release is more than 3 hrs behind, and update status phone lines as directed.
• Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design projects using a systems development methodology.
• Conducted interviews with various business users to collect requirement and business process information using MS Visio, Requisite pro.
• Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios
• Assisted project team in preparing Functional Specification Document (FSD), developed non-functional requirements, and documented Business Requirements Document (BRD).
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.

Environment: Windows, SQL, MS Visio, MS Access, MS Project, MS SharePoint, UML, AFS Software, Requisite pro, Rational ClearQuest, Windows XP, Oracle/SQL Server 2000, SQL, Rational Rose,Agile/Scrum,Rational Requisite Pro, OOAD, .Net, Test Director, Clear Case, UML, Rational Suite, MS Visio, MS Project.

Confidential, OH

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Worked on their eBanking Module. eBanking is primarily the process of enabling clients operate his/her account Completely Online (Without having to reach for a branch).
• This module included Online Bill Payments, Transfers, Online Bank Statements & Check Images, eMail & Wireless Alerts
• Wrote and maintained Business Requirements Documents BRDs and Functional Requirements Documents FRDs defining new systems operations for the Online Banking project using Rational Requisite Pro
• COBOL is used as a front end application and DB2 as a back end.
• Led the integration of TWM's new website with the application (Micros Relate) for managingCustomer and Loyalty information, as well as the email marketing system (Exact Target).
• Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by bothbusiness people and technical people.
• Created Business Requirements Document and converted them into System Requirement specifications Document.
• Successfully managed the production support team for mortgage servicing application.
• In-depth interaction with Primary markets, Secondary markets and mortgage backed securities and asset backed securities for requirement gathering.
• Gathered requirements from JAD/JAR sections with developers and business clinets.
• Involved in gathering and preparing the requirements documents for replacing the existing commercial lines of businesses from legacy to web-based system
• Designed and Developed the Business Objects Universes which suit the standard, analytical and ad-hoc reporting requirements of the Business Objects users.
• Developed business requirement specification documents as well as high-level project plan.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Conducted benchmarking activities to identify best practices.

Environment: Oracle, Rose, MS Word, MS Excel, Hyperion, MS Visio, MS Project, MS SharePoint, LoadRunner, WinRunner,: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, UAT, Windows NT/XP, XML, ETL,, SQL Server, Sybase, Business Objects, TestDirector, LoadRunner

Confidential, Princeton, NJ

Business Analyst

Responsibilities:

• Reviewed and analyzed the business environment and identified process improvements.
• Involved in development phase meetings for business analysis and requirements gathering for the Common Claim Layout (CCL).
• Involved depth understanding of Credit Risk management for the application
• Conducted User Interviews and Work Shops to gather accurate Business Requirements
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Interacted with Business Users to conduct thorough Requirements Analysis.
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.
• Coordinated activities with project manager and various other teams using MS Project.
• Interacted with other Business Analysts for designing and implementation of Use Cases and Test Plans.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Assisted the Senior Business Analyst in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).

Environment: Microsoft Office Suite, MS Vision, SQL, Windows 2000/XP, Microsoft Office, Oracle Database, Rational Requisite Pro, MS Office, SQL Server, Agile, MS Project, MS Access.