SUMMARY

• Around 5 years of professional experience as Business Analyst.
• Strong Knowledge and experience of all the phases in Software Development Life Cycle (SDLC).
• Knowledge in Business models and Business Requirements and develop the rules and Process flow.
• Experience in Requirements gathering and analyzing. Expert in writing system functional specifications including use cases
• Experience in developing and evaluating Business Process Models
• Knowledge as a Business Analyst, providing a well - balanced understanding of Business relationships, Business requirements, and Technical solutions
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills
• Experience in SAP Concur Implementation, Maintenance, Training, Troubleshooting, Production Support, and Cognos Reports.
• Experience in Corporate Credit Card Programs implementation and integration.
• In-depth knowledge of creating Use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements
• Expertise in Waterfall Methodology, Agile, and the Rational Unified Process (RUP)
• Experience with Root Cause Analysis, Gap Analysis, Cause, and Effect Diagrams
• Proficient in creating Risk Management Plan, User Requirement Specification (URS), Functional Requirement Specification (FRS), System Requirement Specification (SRS), business process flow systems and developing system requirements
• Experience in Data mapping, Data modeling and developing data dictionaries
• Sound proficiency in analyzing and creating Use Cases, Use Case diagrams, Activity diagrams, Class diagrams, Data Flow diagrams, Business Flow diagrams, and Navigational flow diagrams and Sequence Diagrams using MS Visio and Rational Rose
• Performed extensive Data analysis and Data fixes and provided production support
• Experience gathering requirements for Mobile Application upgrades and desktop upgrades for enhancement projects
• Proficiency in analyzing the risks associated with the enhancement request for mobile application and desktop.
• Experience using JIRA for bug tracking, project management, and other issues.
• Analytical, methodical, and resourceful approach to problem-solving, identifying and documenting root causes and corrective actions
• Professional experience in Data analysis, Operations management and Development, Design, Documentation, and Testing
• Expertise in a broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools.
• Experience in coordinating with IT and other business functions as necessary to plan for upgrades, modifications, or other system changes to the Concur Travel and Expense Reporting System .
• Experience in performing user acceptance testing and production system validation for software patches, releases, and other modifications to Concur
• Expertise in coordinating with IT to troubleshoot and resolve Concur technical issues.
• Experience in working with IT teams to maintain transaction process flow in Concur, including policy limits, logic rules, and other system parameters.
• Expertise in managing global travel and expense policy of the company and supporting end users with business and technical issues
• Expertise in using Remedy, Symphony Summit ITSM tools.

PROFESSIONAL EXPERIENCE

Confidential, Fort Mill, South Carolina

Business Analyst

Responsibilities:

• Subject Matter Expert in the Company’s Global Corporate Travel Program, Concur application, and the Company's Travel and Expense Guidelines.
• Perform the full day-to-day administrative functions for applications supporting the Corporate Travel and T&E programs ( Concur, SAP, Cognos, Concur Support ).
• Responsible for gathering business requirements for the application enhancements and implementation.
• Responsible for ensuring the integration of internal systems Workday, MuleSoft, ERP and external systems of Citi Bank, GDS, Travel Agency System are is done as per the business requirement.
• Manage the monthly and quarterly management reporting and analysis of Corporate Travel, and T&E spend.
• Assist with the updates and maintenance of Concur configurations, workflows, and audit rules to comply with Corporate Card and T&E guidelines, procedures, and company policies.
• Provide an excellent level of training and customer service to internal and external clients.
• Advise and communicate system/application updates, implementations, interruptions, and new products.
• Assist with internal and external audits, projects, and initiatives for the Corporate Travel and Expense Program.
• Support various stakeholders using the Concur Travel and Expense application and Global Corporate Travel Program.
• Perform tasks as Corporate card program administrator and support administration functions.
• Maintain a working relationship with business partners in Corporate Accounting, Business Unit Controllers, HR, Tax, Technology, and the Company's Travel Management Company, Travel Agents, and Concur Technologies.
• Responsible for Go-Live Implementation for Concur Travel module and expense modules and production support
• Responsible for post-go-live business and technical enhancements made for travel and expense modules.

Confidential, Austin, Texas

Business Analyst

Responsibilities:

• Responsible for Requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the website applications
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse
• Gathered Requirements and Modeled the data warehouse and the underlying transactional database
• Identified/documented data sources and transformation rules required populating and maintaining Data warehouse content
• Analyzed the data collected and process maps to determine the root causes and identify opportunities
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrate the requirements and underlying platform functionality
• Created As-Is and to be process diagrams using MS Visio and performed SWOT& Impact analysis.
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues
• Worked on JIRA for Bug Reporting
• Created Activity Diagrams, Sequence Diagrams, and ER Diagrams
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Responsible for tracked the defects in legacy reports as per account manager and end-users. Compared to the results and tracked the differences in excel
• Assisted in developing the Test Plan, Test Cases, and Test Scenarios to use in testing phase based on Business Requirements, technical specifications, and product knowledge

Confidential, Tracy, California

Marketing Associate/Analyst

Responsibilities:

• Interact with the clients and explain the product.
• Responsible for coordinating with the technical team to schedule the demo of the product.
• Market Analysis using Microsoft Excel
• Creating and updating Day to day Excel reports on marketing
• Accessing the Client database through Microsoft dynamics CRM
• Gathering details based upon the requirement of the clients.
• Updating to higher authorities regarding the demo’s
• Knowledge on the cloning software product and its advanced functions

Confidential, Chantilly, Virginia

Business Analyst Intern/ Trainee

Responsibilities:

• Perform in-depth analysis of workflows, data collection, report details, and other functional or technical issues.
• Accounts for end-user preferences while making build decisions, populate the databases during the initial build with assistance.
• Coordinates software updates and changes.
• Develops and documents procedures for system use.
• Analyze data conversion needs.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Maintains excellent communication with representatives and works with the departments to ensure the system meets the deliverables.
• Participates in and conducts end-user training.

Confidential

Business Application Analyst

Responsibilities:

• Accurately identify the business and functional requirements for the strategic process re-engineering and design.
• Authored the Product Requirement Documents, System specification Documents including source-to-target mappings, use case specifications, business process modeling, requirement change request, data dictionary, page layout, error messages, business rules along with the technical staff and developers.
• Responsible for gathering data required for Mobile application upgrade, which includes payment(billing), Access, claim modules, and also login interface changes.
• Performed User Acceptance Testing (UAT) for User Interface(UI) changes associated with the mobile application and desktop upgrades.
• Identified the resources required for information to pass through the source systems data flow.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements, documented them in PRDs, a format that can be reviewed and understood by both business people and technical people.
• Responsible for designed the functional solution of the project.
• Liaised with the IT, vendor, and business user to drive the required solution.
• Assisted project manager with the project scoping, project plan, monitoring and milestone tasks.
• Responsible for requirements elicitation (understanding, analyzing, optimizing), system solution design, and documenting all the Key Performance Indicators (KPI).
• Applied an Agile development process to assist with assessing unprecedented levels of tool and technology-specific guidance, helping to bring higher quality software development cycles into the project.
• Worked on Security features of the solution during the entire SDLC.
• We have effectively implemented and monitored Individual Development Plans, focusing on total performance, including both quality and productivity.
• Maintained and update test plan, test cases, test scenarios, and test environment in QC throughout the SDLC.
• Prepared the Training and FAQ documentation for end-users to update customized information regarding employee status. Assisted in post-implementation activities.
• Maintained and tracked UAT Bug Reports and coordinated with the development team to ensure high priority bugs get fixed in a timely fashion.
• Assess the risks and impacts on the existing mobile application and desktop as the enhancements and new modules added which may cause potential technical issues or design flaws to take preventive steps
• Handled requirements throughout the project life cycle, including scope/change management.
• Responsible for ensuring the User Acceptance Testing testing, training, and end-user sign off is successful.

Confidential

Business Analyst

Responsibilities:

• Interacting with business users in Gathering requirements and involved in writing Business Requirements specifications.
• Responsible for understanding the business requirements with the data provided and creating documentation.
• Have developed and worked on use-case document, process, and design.
• Conducted various JAD sessions for requirement gathering.
• Created Business Requirement Documents (BRD’s) and Functional Requirements
• Built source to target data mapping documents identifying critical data elements and prepared Data Flow Diagrams.
• Conducted meeting the business development team to understand the technical requirements and creating documentation for the software developers to meet end-to-end needs.
• Worked with Project Managers and Business Leaders to analyze the Project Management Data.
• Designed and implemented various software tools to accommodate the process changes and reduce the production hours by automating manual tasks as much as possible.
• Prepared and maintained the System and UAT test plan documents before the code could be migrated to the next level.