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Telecom Analyst Resume

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Fort Worth, TX

SUMMARY

  • Business Analyst skilled at balancing company objectives and client needs through innovative workflow and system solutions, seeking to leverage business analytics and reporting knowledge, and background in compliance, quality control and establishing profitable business relationships with key business partners.

AREAS OF EXPERTISE

  • SQL, ITIL knowledge
  • MOS Specialist with advanced MS Excel and Access, MSVisio, MS Project
  • Data Visualization/Analytics: Alteryx, PowerBI, SiSense, Xtraction
  • Reporting: Pivot tables, advanced formulas, scorecards, and KPI

PROFESSIONAL EXPERIENCE

Confidential

Telecom Analyst

Responsibilities:

  • Review telecommunications bills for payment using Microsoft Access databases and Excel spreadsheets, maintains procedures on bill reconciliation. Maintain inventory on all telecommunication lines and performs other duties as assigned.
  • Identified project billing errors, saving the company $10,500 in freight and materials charges
  • Deep analysis of previous invoices netted dispute resolution over $10,000 in refunds

Confidential, Fort Worth, TX

Telecom Analyst

Responsibilities:

  • Review telecommunications bills for payment using Microsoft Access databases and Excel spreadsheets, maintains procedures on bill reconciliation. Maintain inventory on all telecommunication lines and performs other duties as assigned.
  • Attend dispute resolution meetings with vendors
  • Write procedures and train new associates
  • Prepare data and voice solution packets

Confidential, Frisco, TX

Senior Analyst

Responsibilities:

  • Provide information to the client regarding queries and resolve client issues per defined SLA
  • Provide financial billing reports for asset management purposes
  • Assist with procurement activities for the client
  • As part of asset management, followed process from purchase to production to destruction/donation/recycle

Confidential , Richardson, TX

Business Data Analyst

Responsibilities:

  • Provide report automation through use of advanced Excel and Access
  • Collaborate with Account Managers to identify opportunities
  • Create dashboards using ServiceNow reports, SiSense and Xtraction business intelligence tools
  • Works with Technology and Tools team to specify system configuration with respect to ticket handling process and report coordination using Alteryx (data cleaning)
  • Strong analytical and problem - solving skills. Use modeling techniques in MS Access to analyze complex situations

Confidential, Irving, TX

EUC Business Analyst

Responsibilities:

  • Successfully set up client reporting and analytics using SQL Server Reports and MS Excel
  • Delivery and manage reports for multiple clients using MS Excel and MS Powerpoint
  • Create dashboards using SiSense business intelligence tool
  • Creating MS Access database to manage EUS finance reconciliation
  • UAT Testing and reconciliation of application defects
  • Building foundations of business intelligence unit within End User Compute division

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