Business Analyst Resume

SUMMARY

Practiced Project Manager and Business Analyst w/ 6 years of project, financial, and operations management experience. Skilled in Enterprise Portfolio Planning & Execution, Program & Project Management, Process Design, and global Cross - Functional Team Management.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Served as a Business Analyst (contractor), developing policies and processes to manage the implementation of United Plan Plus (“Clarity PPM”) for United’s Digital Technology PMO.
Managed the design, development, testing and implementation of Clarity PPM to serve as an enterprise software solution for Project and Portfolio Management.
Collaborated with stakeholders to document business and technical requirements.
Upon launch, monitored the overall performance of Clarity PPM tool for irregularities and performance issues; assessing system data, error logs and user reports to determine areas for improvement or repair.
Assessed operational needs and all help desk tickets, assigning team members to resolve all issues.

Confidential

Project Management

Responsibilities:

Served as a Project Management Consultant directing product development, project management and marketing strategy for executive coaching and consulting services.
Created product roadmaps, project schedules and user stories based on business requirements gathering meetings with stakeholders, clients and senior leadership.

Confidential

Benefits Coordinator

Responsibilities:

Served as a Benefits Coordinator creating cost analyses, coordinated protections plans and life insurance documentation for associations, unions and veterans’ groups.
Tracked performance metrics using Microsoft Excel for data reporting and visualization.

Confidential

Project Coordinator/Operations

Responsibilities:

Served as a Project Coordinator and Operations Analyst for the brand-new “managed delivery” division which provides outsourced food delivery for restaurants.
Developed standard operating procedures (“SOPs") for operational teams worldwide.
Practiced Agile, Scrum and waterfall project management to support the Project Management Office (PMO).
Conducted software requirements gathering, design reviews, and user acceptance testing (UAT).
Managed project schedules and costs analyses for iterative software development.

Confidential

Director of Strategy

Responsibilities:

Served as the Director of Strategy managing special projects, referral relationships, vendor agreements and the overall patient experience at the practice.
Developed a streamlined process to improve the filing of insurance claims and documentation of patient treatment; improving the practice’s efficiency and boosting operational productivity by 20%.
Prepared monthly financial data reports; tracking spending and revenue to determine return on investment (ROI).
Tracked website metrics and improved Search Engine Optimization (SEO) using Google Analytics.
Created complementary marketing campaigns for Google Ads, Groupon and social media networks.
Managed patient referrals and existing patient account information in Salesforce CRM in accordance with Health Insurance Portability and Accountability Act (HIPAA).