SUMMARY

• 10+years of experience in Business Analysis / Software Testing coupled with post - graduate degrees
• Skills & familiarity with data analysis & reporting tools SQL, R, Python, SAS, Advance Excel, Tableau.
• Keen interest & knowledge of banking, insurance & wealth management products, processes, sales channels, assets & liabilities, cash flow/ income/ profit & loss statements and financial markets
• Extensive use of HP-Quality Center/ ALM, RQM, Clear Quest, JIRA/Confluence, Altassian
• Practical experience of STLC & SDLC and sound understanding with Water Fall and Agile Models.
• Skills in developing Use cases, User Stories and Scenario analysis, Activity, Sequence diagrams, carrying out prioritization, conducting brainstorm sessions, interviewing, workshops and JAD sessions
• Skills in preparing documents such as Business and Functional Requirement Documents and Matrix, Project Charter, Project Change Request, Project Status & Summary Reports etc.
• Ability to coordinate with cross functional teams to support in developing System Design Specification
• Ability to run Business Process workshop and studies, identify Business Owners & stake holders, facilitate Cross Functional Meetings, elicit, analyze and capture Business & Functional Requirements,
• Strong experience of executing & preparing Test cases and scenarios, Test Plans, Traceability Matrix
• Experience in Sanity, Regression, Integration, Functional & User Acceptance testing
• Practical experience of Process Improvement with proficiency in Process Mapping and developing process flow diagrams, suggesting Process Wastes and providing Lean solutions.
• Ability to act as a solution prime, manage budget and resources, recommend deliverables to project team and liaise with various stake-holders as Business, PMO, Development, Configuration, Release, Revenue and Legal Teams.
• Good understanding with ITIL and Service Desk Management, Incident Management, Release Management, Configuration Management, Problem Management, Change and Risk Management
• Exceptional time and team management skills with exceptional communication & presentation skills.

TECHNICAL SKILLS

Data Analysis Tools: R, Python, SAS, SQL, Advanced Excel, Tableau

Software Packages: Amdocs Apps, Excel, Word, Power Point, Visio, MS Project

Testing Tools: HP ALM, Rational Quality Manager

Bug Tracking Tools: HP ALM, IBM ClearQuest, Jira, Confluence

Hardware: IBM Compatible, Mac, Mobile devise (Android, Apple IOS)

Operating Systems: Windows 10, Windows 7, UNIX, Windows 2000/ XP

Banking Applications: ECIF, DRS, COINS

Other Applications: SGI / Main Frame, V21/ ICM, Maestro, Amdocs, ENS, ERS, COSS

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential

Responsibilities:

• Coordinate with various stake-holders to ensure accurate gathering, compilation and presentation of functional requirements as BRDs and Requirement Matrix
• Engage with cross functional teams to review design specification and provide input for data setup / data requirement and resource planning
• Coordinate in developing mock up wit user interface design team as and when required
• Conduct JAD session, develop user stories, use cases, activity and class diagrams and as required
• Coordinate with environment & release management teams for the availability of testing environment
• Provide input for limitations in test executions and potential risks and constraints
• Coordinate with development and testing teams to ensure smooth end-to-end testing and deployment
• Discuss Test scope, Test Plan, Test cases & scenarios, conduct & lead meetings to seek approval
• Raise issues and defects identified during execution by assigning severity level as per business/system impact and assign it to relevant teams as and when needed
• Update ALM, Clear Quest or JIRA and link defect to relevant test cases as per requirement
• Follow defects for their resolution and conduct defect calls by coordinating cross functional teams
• Conduct and lead control test calls as and when needed
• Perform Sanity, Integration, Functional, User Acceptance, End to End & Production Vali Testing
• Send Test execution records to business for approval and follow up and update in ALM / RQM
• Support and involve in reviewing and executing project change requests (PCRs) and in evaluating their impact on the execution time line as and when needed
• Request for hardware arrangement in case need be for testing and tracking its inventory
• Manage financial transactions and carry out adjustment for such transaction on test accounts
• Prepare test progress report, defect report and carry out reporting to the relevant authorities/ teams
• Prepare Project summary report and carry-out data cleaning and well as project closing activities
• Review campaigns and term offers of Rogers Cable, HSI, RHP, SHM and ELMS
• Analyse Change Requests Forms for the data and table configuration
• Coordinate with Business, Configuration Management and Revenue Assurance teams
• Key in campaigns and term offers’ data in Main Frame Super System as per documents provided
• Update relevant tables in the Super system and activate relevant Term offers and campaigns

Business Analyst

Confidential

Responsibilities:

• Help develop Project Charter and coordinated with various project teams and subject matter experts
• Assist in stake holder identification & involvement, participate in business process studies, contribute in design, development & review of the documents and assist in designing systems and procedures
• Elicit, gather, analyze & document business requirements related to business processes as assigned by the business owners and conduct business process measurement & simplification studies
• Facilitate workshops and business process analysis & review meetings and contribute in information gathering & data collection and ensure inputs & outputs map correctly across the processes
• Analyze existing processes and develop ‘As Is’ process flow maps & diagrams and produce, maintain and up-date process documentation at various levels of the process model hierarchy
• Apply Lean Methodology, identify ‘Wastes’ in existing process, suggest ‘As If’ and ‘To Be” process with reduced improved efficiency and design and develop process flow diagrams using MS Visio
• Maintain all process supporting documentation (e.g. business rules, policies, standards, etc.) and develop process artifacts to include: process maps, business requirements and performance metrics

Business/UAT Analyst

Confidential, Toronto, ON

Responsibilities:

• Coordinate in gathering Business Requirement Specification (BRS) by attending series of meeting and explain the testing requirements and environment
• Assist in developing Test Plan and Scenarios based on business requirement of the project and with several walkthrough meeting with Business Representatives
• Coordinate with the other testers, assigning tasks to them, monitoring and managing the work.
• Check the backend data and involved in test review and defect report meeting periodically.
• Add defects, linked defects to the requirements, determined priorities and analyzed the data.
• Involve in different phases of testing such as Regression Testing, System Integration, Negative Testing, End-to-End Testing, User Acceptance Testing and Post Production Testing
• Perform initial smoke test to verify the stability of the application
• Verify requirements coverage by conducting walkthrough meetings with carious stake-holders.
• Design test cases for the Enhancements based on the user requirements
• Conduct GUI, Functional, Front-end, back-end testing and reviewed pages for content problems, graphics problems and link verifications.

Credit Analyst

Confidential

Responsibilities:

• Involve in VISA and other short term and long-term and mid-range credit products
• Gather data/information for the clients and accounts in delinquency
• Inform Customers of the policies and procedures pertaining to credits.
• Review Customers Credit records and evaluate their financial standing based on the criteria
• Proactively engage in effective communication and information gathering to make decision
• Analyze and resolve customer financial situation for collection of receivables and counsel.
• Make contacts with high ratio of settlement with ‘pay in full’ for debts of varied delinquencies
• Contact customers; assess the financial health of the individuals and families’ accounts through proper questioning, their current financial status and attempt to set their future financial goals.
• Suggest clients for organizing various accounts; introduce alternatives while preserving bank’s relationship and maintaining privacy policy.
• Explain customers the benefits and policies regarding bank’s products and assess customers’ ability to sustain debt after identifying needs & financial circumstances.
• Send letters to customers with delinquent accounts and refer account for further legal procedures.