SUMMARY

• Dynamic Senior Business Systems Analyst Project Manager with experience in retail, engineering, banking, finance, mortgage, insurance, entertainment, and media industries. Agile experience with multiple teams including offshore personnel following structured cadence and commitment to improvement every sprint.
• Skilled in coordinating one or more teams’ various and multiple IT projects, both large and small scale in nature. Possess strong sense of work ethic, personal integrity, excellent Interpersonal skills, communications skills, and a great team player.
• Actively lead recurring meetings for daily stand ups, backlog grooming, sprint planning, and retrospectives. Proficient in creating Epics, User Stories, Use Case Diagrams, Activity Diagrams, Work Flow Diagrams and writing requirements documentation.
• Expertise in managing day to day execution of project implementation, planning, tracking, status updates, issue escalations, gathering Business Requirements, Analyzing, and understanding Business Processes, converting business requirements into functional requirements, drafting System Requirements Specifications as well as user artifacts to provide system solutions and enhancements to existing systems.
• Highly motivated self - starter with strong research & analysis skills to thoroughly understand business process, provide system solutions, and manage projects effectively.

AREAS OF EXPERTISE

• Agile Methodologies
• Process Analysis and Improvement
• Requirement Gathering and Analysis
• Project Management and Tracking
• Software Development Life Cycle
• Web-based Workflow Applications
• Unified Modeling Language (UML)
• Project Budget, Risk, and Scope
• System Analysis
• Testing Methodologies
• Project Delivery Methodology
• Mortgage Systems
• Real Estate Law and Compliance
• Business Analysis
• Product Management

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Irvine, CA

Responsibilities:

• Added value to the delivery team by working with the business and product owners to create clarity around business objectives through the development and refinement of user stories.
• Applied analytical skills to evaluate and document accurate business requirements and presented these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs.
• Elicited requirements and scope using client interviews, shadowing, document review, surveys and other techniques.
• Drafted epics with and for product owners and then extracted and created user stories with acceptance criteria that is concise, measurable and flexible enough leading to achieve business outcomes.
• Documented business vision and scope, including monitoring changes throughout project lifecycles.
• Translated client requirements into standard UML diagrams and/or Agile stories.
• Created screen mock-ups to help clients visualize requirements.
• Developed deep business and application domain knowledge for the assigned line of service to aid in critical evaluate the balance of both business needs and user request.

Sr. Business Analyst/ Project Manager

Confidential - Irvine, CA

Responsibilities:

• Directly impacted the profitability and efficiency from the overall delivery of initiatives across the enterprise.
• Elicited and developed detailed business and functional requirements across the enterprise.
• Led discussions with business for Salesforce.com integration and customization project.
• Resolved organizational problems via requirements elicitation, documenting and analyzing user needs, creating current and future state process flows, use cases, test cases.
• Collected and Analyzed data to identify risks and performed root-cause analysis on areas of risk.
• Established and tracked action plans, working with cross functional teams.
• Monitored project progress by tracking activities, resolving problems, publishing progress reports, recommending actions.
• Identified solution options with pros/cons to various stakeholders and decision makers of diverse scope.

Sr. Business Analyst/Project Manager

Confidential - Aliso Viejo, CA

Responsibilities:

• Spearheaded effort to successful transition new business correspondence from legacy platform to robust Web based Workflow platform.
• Developed a thorough understanding of all business processes and supporting computer applications impacting projects assigned.
• Managed day-to-day execution of project implementations: planned, tracked, documented, status updates and issue escalation.
• Collaborated with business leads and SMEs to understand and document current state, the challenges that exist within the operational infrastructure, including identification of business and technical gaps.
• Created comprehensive future state documentation for business processes.
• Elicited and documented business requirements and visual models that communicated what must occur to realize future state.
• Reviewed and approved functional design definitions such as Application Requirements (AR) deliverables to ensure business requirements are met.
• Prepared for and lead and/or participated in Requirements Elicitation or Joint Application Design (JAD) sessions as required for the project.
• Primary point of contact for the project team during development and testing to clarify business requirements, resolve issues, and make recommendations where needed when business was being impacted.
• Demonstrated ability to earn the respect and confidence of others.
• Functioned as team lead on project and to mentored junior business analysts.

Sr. Business Systems Analyst/Project Manager

Confidential - Santa Monica, CA

Responsibilities:

• Directly manage projects from project scoping and definition to its successful completion, typically more than one active project at a time.
• Interacted with Users, Developers, Project Manager and SMEs to understand the business process, identify enhancements and gather Business Requirements.
• Prepared Business Requirements Document and converted it to Functional Requirements Specification & Technical Specification.
• Followed the UML based methods using MS Visio to create Use Cases Diagrams, Activity Diagrams / State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared Logical Data Models containing diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Involved with the QA team to develop and review Testing Strategies and Test Plans.
• Performed Back End Testing of Oracle database by executing SQL queries to verify data consistency.

Senior Business System Analyst

Confidential - Westlake Village, CA

Responsibilities:

• Oversaw divisional portfolio of projects, understanding interdependencies, resource constraints, and other factors that could impact one or many projects from achieving their objectives.
• Identifies and provides analysis for production issues that impact Green Dot Network clients.
• Documents process flows and best practices for standard implementations and client support.
• Supports projects through the full software development life cycle, including requirements gathering and analysis, buddy testing for development, QA support, and post-launch validation.
• Analyzed and defined user requirements and translated them into functional requirements.
• Performed troubleshooting and analysis to assess root cause of application and data issues.
• Facilitated the resolution of reported issues, directing the necessary resources as each item warrants.

Media Framework Functional Lead

Confidential - Los Angeles, CA

Responsibilities:

• Interfaced with the customers and line of business to collect business requirements by conducting fact gathering sessions.
• Drafted functional specifications and designed comprehensive business process flows to capture as is business process and to be solutions.
• Led meetings with stakeholders to provide updates, escalated key issues and potential delays, dove decision-making to move forward key tasks and eliminated bottlenecks.
• Consulted with architect and development team to identify and analyze technology needs, business needs and provide process improvements.
• Identified complex problems and analyzed potential solutions including workarounds.
• Identified user acceptance testing scenarios and created UAT documentation.
• Coordinated application rollout to international territories and led user training sessions.
• Developed knowledge of application functions, to lead troubleshooting of test and production issues.
• Coordinated with technical specialist (developers, ETL, software vendors and infrastructure) to identify and resolve issues with system interfaces, features and reports.
• Communicated plans, status, risks and issues to management regularly.

Sr. Business Systems Analyst/ Project Manager

Confidential - Agoura Hills, CA

Responsibilities:

• Liaised between business and the development team with a focus on properly representing and scoping system changes necessary to address business needs.
• Demonstrated skill to interview Subject Matter Experts and Business Users to determine As-Is system functionality workflow and provide To-Be system solutions.
• Created consolidated program milestones, interdependencies, and communication plans.
• Drafted Business Requirement Documents including all system impacts and changes after discussions with SME’s, System Owners and Resources from multiple systems.
• Performed SQL queries to analyze data relationships of EDGE databases in SQL Server DBMS.
• Prepared System specific High Level Requirement Documents to be used as base reference document for the effort.
• Performed gap analysis to identify areas of risk and led effort to perform root cause analysis.
• Led meetings with Project managers, SME’s, Low Level Design, Development and Quality Assurance teams to clarify requirements and impact on scope and mitigate discrepancies.
• Adhered to 3-Tier Architectures and maintained data uniformity through the GUI tier, the Business Logic tier and the Data Access tier.

Sr. Business Analyst

Confidential - Burbank, CA

Responsibilities:

• Prepared Report Requirements Analysis, Design and Definition.
• Conducted interviews, business analysis, source data analysis/mapping, and requirements workshops /meetings to gather requirements.
• Designed Report layouts; Documented requirements suitable for review and approval.
• Report/Process Owners & for development by Report Developers.
• Responsible for production support.
• Executed Warner Bros Service Reporting functions for Service Level Agreements (SLAs) and Operational Reports according to standard processes, provided timely and accurate reports.
• Tracked client report requests, SLA Change Requests, Service Level Credits, Service Improvement Plans.
• Conducted baseline continuous improvement and other reporting related tasks.
• Coordinate communication between PMO and team regarding IT projects, including aspects impacting the scope, budget, risk, and resources of the work effort being managed.
• Ensured process, procedure and work instruction documentation for running and administering reporting processes and published in corporate repositories.