SUMMARY

• Business Analyst/Technical Writer with extensive experience in the mortgage, financial and property and casualty insurance industries.
• Areas of expertise include end to end mortgage loan origination systems, contact management systems and insurance tracking systems.
• Particularly effective in collaborating with cross functional teams to elicit effective requirements, documenting process and procedures, communicating business requirements to technical staff, defect management, release validation and managing projects to ensure completion on schedule using SDLC methodology.

TECHNICAL SKILLS

• Microsoft Visio
• Microsoft Outlook
• Microsoft Word
• Microsoft Project
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Visio
• SQL
• PVCS Tracker
• Track IT
• RoboHelp Crystal Reports
• Desktop Underwriting
• Loan Prospector
• Test Director
• Adobe Professional
• Destiny LOS
• Fitech
• Mortgage Ware
• Calyx Point
• TCL
• NetOxygen
• RealEC
• ComplianceEase
• SharePoint
• Track All 2.0
• HP Quality Center
• Team Foundations Server
• Azure Dev Ops
• Cherwell
• R
• Rattle
• ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Wrote detailed Business Requirement Documents (BRDs) of user needs, program functions and steps required to develop or modify a Property and Casualty insurance tracking system.
• Mapped process flows documenting current state and future state.
• Communicated with business partners to resolve requirement gaps and to provide status of projects.
• Collaborated with development, QA and stakeholders to resolve system defects.
• Provided detailed analysis on proposed projects, which included scope analysis, work effort, and process mapping.
• Ran SQL queries to validate production data.
• Provided user acceptance testing during the enterprise wide implementation of ServiceNow.
• Provided guidance to stakeholders regarding the project intake process to ensure stakeholders understand requirements for project approval.
• Created test scenarios based on business knowledge and system analysis.
• Reviewed and approved test matrixes.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Worked with project stakeholders to elicit business requirements and ensured implementation complied with user and business specifications.
• Worked as client facing Business Analyst on the NetOxygen Loan Origination System.
• Updated business rules, mortgage fees, and loan conditions in the NO Studio program.
• Designed workflows based on customer requirement.
• Facilitated project calls to elicit requirements from clients.
• Mapped data fields for xml transfer to a third - party real estate interface.
• Acted as liaison among all stakeholders to encourage innovation for process improvements.
• Worked with onsite and offshore development teams during construction process to provide guidance and ensure functional specifications are followed.
• Performed requirement analysis, validation and verification to ensure that requirements are complete, concise, feasible, traceable and verifiable.
• Wrote detailed Functional Specification Documents (FSDs) program functions and steps required to develop or modify existing system.
• Provided product support to project management, quality assurance, sales and production support teams.
• Suggested system enhancements resulting in increased automation, productivity, and data consistency.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Collected and analyzed project business requirements and transferred knowledge to development and QA team.
• Worked on project updating the a Property and Casualty tracking system to expire contents and liability hazard insurance policies in all 50 states and converting these policies to a new fire only insurance product.
• Wrote detailed Business Requirement Documents (BRDs) of user needs, program functions and steps required to develop or modify existing system.
• Developed testing procedures and data for user acceptance testing for proposed software changes arising from requirements or change requests.
• Assisted the QA team to ensure that requirements can be translated into test plans and ensure proper test plans have been executed.
• Elicited requirements using interviews, existing systems and business processes.
• Prepared documentation describing program development, logic, coding and corrections.
• Authored the BSA User Guide which was used as baseline training for new Business Systems Analysts.
• Coordinated, tracked and updated project issues, risks and change controls that impacted the BA team.
• Facilitated meetings to keep project stakeholders abreast of the status of a project.

Confidential, Kennesaw, GA

Business Software Specialist

Responsibilities:

• Provided third-tier support post implementation of the NetOxygen Loan Origination System.
• Identified, managed and tracked updates made to a contact management system.
• Participated in gap analysis sessions to assess system needs.
• Mapped data fields for data transfers and data uploads into a loan origination system.
• Analyzed current business processes and made process improvement recommendations.
• Tracked, managed and confirmed system upgrades throughout release cycle.
• Wrote documentation describing program development, logic, coding and corrections.
• Served on migration team that confirmed successful deployment of system changes.
• Wrote detailed functional requirements of user needs, program functions, and steps required to develop or modify computer programs.
• Wrote detailed test plans.
• Interviewed project sponsors and business owners to assess business systems requirements.

Confidential, Norcross, GA

Business Analyst

Responsibilities:

• Wrote detailed functional specifications of user needs, program functions, and steps required to develop or modify computer programs.
• Wrote documentation describing program development, logic, coding and corrections.
• Created use cases to describe system functionality.
• Collaborated with all stakeholders to clarify client requirements, business needs and product objectives.
• Tested releases and create fault reports for system defects.
• Liaison between clients, product management and development to ensure requests adhere to business and system specifications.
• Conducted feasibility studies to determine resources, time allocation and technology requirements to complete projects on time.

Confidential, Atlanta, GA

Application Support Analyst

Responsibilities:

• Wrote documentation describing program development, logic, coding and corrections.
• Supervised User Acceptance Testing project and documented system defects and changes.
• Served on Change Management board to approve all system changes deployed to production environment using the SDLC methodology.
• Wrote detailed business and system requirements of user needs, program functions, and steps required to develop or modify computer programs.
• Tested vendor software releases.
• Interviewed stakeholders to determine enhancement requirements.
• Liaison between business departments and IT department to ensure requests adhere to business and system specifications.
• Ensured all system defects are reported or resolved within the timeline established by SLA.