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Senior Business Analyst Resume

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SUMMARY

  • Senior business analyst with 9 years of professional experience working in various projects in telecommunications, transportation domains having concrete understanding of IT concepts
  • Have been a successful, internationally experienced practitioner, with demonstrated ability to create and implement IT solutions, manage and deploy large - scale development projects
  • Experienced in working for enterprise, web and service oriented application projects
  • Proven excellence in analyzing business processes, eliciting requirements, defining business needs and translating it to BRD, FRD, and Technical Requirement Documents
  • Proficient in business analysis, creating use case diagrams, activity diagrams, business flow diagrams of complex systems using UML model - Rational rose.
  • Requirement management using HP ALM, JIRA, Dev cloud and IBM Rational ClearCase
  • Sound knowledge in designing & implementing application architecture for projects that demands huge volume of data processing, performance, scalability and reliability.
  • Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis
  • Strong experience in working with business user community in business process reengineering, best practice negotiation, business case building, ROI validation
  • Knowledge of Data Warehousing concepts and Extract, Transform and Load (ETL) processes.
  • Extensively used SQL for data verification and validation
  • Experience in SDLC methodologies - Agile (Scrum) methodology and traditional waterfall model
  • Collaborated with QA teams for creating and reviewing test plans and test cases
  • Experience creating and managing defects in the HP Quality Center
  • 7 years of experience in project management and responsible for project planning, reporting & tracking milestones, deliverables, financials, resource allocation and client business relationship management
  • Managed solution teams and project budgets, driving increased client satisfaction and revenue
  • Part of the successful migration team which delivered business migration from Verizon to Frontier Communications
  • Excellent communication, presentation and project management skills
  • Good interpersonal skills, commitment, result oriented and smart working

TECHNICAL SKILLS

Primary Technologies: Java/J2EE, HTML, JSP, Java Script, XML

Requirement Management: HP ALM, JIRA, Dev cloud, Rational ClearCase

Modeling & Designing: UML 2.0 using Rational Rose

SOA: Web Services - SOAP

Agile Software Methodology: Scrum using Rally

Business Domain: Telecom, Transportation

Messaging Platform: IBM MQ

Backend: PL/SQL, Oracle 10g, IBM DB2

Application Servers: JBoss, BEA WebLogic

Tools: Eclipse IDE, Oracle SQL Developer

Configuration Tools: SVN using Tortoise, CVS

Operating System: Unix, Windows 9x/2000/XP/NT/7 Professional

PROFESSIONAL EXPERIENCE

Senior Business Analyst / Project Lead

Confidential

Responsibilities:

  • Discussion with cross-functional teams such as business owners, IT stakeholders and preparation of Business Requirement Specification document
  • Requirement analysis, preparation of use cases, FRD documentation pertaining to requirements
  • Propose change requests based on calls listening, call flow analysis and deflection metrics
  • Prototyping applications to model the system's functionality
  • Object Oriented Design using design patterns and UML methodology in Rational Rose
  • Analyzed and improved call flows for better customer experience
  • Reviewing technical stack, architecture and frameworks that meets client’s standards and expectations
  • Conduct self and peer review to improve the quality of the deliverable artifacts
  • Developed data quality reports and presented to business on regular basis
  • Preparation and execution of test cases for system, integration and regression testing in QA environment
  • Responsible for conducting user acceptance testing, sign-off test phase before production release
  • Successfully implemented and achieved the migration of Verizon business to Frontier Communications
  • Successfully lead the complete delivery lifecycle for the launch of “FiOS Digital Voice”
  • Applied applicable SDLC processes to achieve software quality through early testing and well adhered documentation and sign-off practices
  • Coordinated and managed both onshore & off-shore development, testing teams for meeting milestones and deliverable quality standards
  • Post production analysis for application and system health
  • Coordination with various technical groups for integration & deployment in various environments
  • Providing strategic directions for application and team to achieve long term goals
  • Responsible for project plans, milestones, deliverables, status, financial tracking, resource allocation, reporting, and vendor / business relationship management
  • Leading, mentoring & providing guidance to IT development and QA teams

Business Analyst

Confidential

Responsibilities:

  • Requirement analysis, preparation of use cases and functional specification document
  • Prepare application design using UML adhering to the requirements
  • Implementing message processor module using messaging platform
  • Following stringent QA processes (set through guidelines and checklist) and handling peer reviews, cross team reviews, SQA reviews
  • Responsible for reviews and sign-offs for the project deliverables
  • Interacting with the clients every week for requirements, project status & issues
  • Coordination with development teams for integration & deployment in various environments
  • Preparing WSR (Weekly Status Report), MSR (Monthly Status Report), PRCA (Project Root Cause Analysis Report)

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