Senior Business Analyst Resume
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SUMMARY
- Senior business analyst with 9 years of professional experience working in various projects in telecommunications, transportation domains having concrete understanding of IT concepts
- Have been a successful, internationally experienced practitioner, with demonstrated ability to create and implement IT solutions, manage and deploy large - scale development projects
- Experienced in working for enterprise, web and service oriented application projects
- Proven excellence in analyzing business processes, eliciting requirements, defining business needs and translating it to BRD, FRD, and Technical Requirement Documents
- Proficient in business analysis, creating use case diagrams, activity diagrams, business flow diagrams of complex systems using UML model - Rational rose.
- Requirement management using HP ALM, JIRA, Dev cloud and IBM Rational ClearCase
- Sound knowledge in designing & implementing application architecture for projects that demands huge volume of data processing, performance, scalability and reliability.
- Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis
- Strong experience in working with business user community in business process reengineering, best practice negotiation, business case building, ROI validation
- Knowledge of Data Warehousing concepts and Extract, Transform and Load (ETL) processes.
- Extensively used SQL for data verification and validation
- Experience in SDLC methodologies - Agile (Scrum) methodology and traditional waterfall model
- Collaborated with QA teams for creating and reviewing test plans and test cases
- Experience creating and managing defects in the HP Quality Center
- 7 years of experience in project management and responsible for project planning, reporting & tracking milestones, deliverables, financials, resource allocation and client business relationship management
- Managed solution teams and project budgets, driving increased client satisfaction and revenue
- Part of the successful migration team which delivered business migration from Verizon to Frontier Communications
- Excellent communication, presentation and project management skills
- Good interpersonal skills, commitment, result oriented and smart working
TECHNICAL SKILLS
Primary Technologies: Java/J2EE, HTML, JSP, Java Script, XML
Requirement Management: HP ALM, JIRA, Dev cloud, Rational ClearCase
Modeling & Designing: UML 2.0 using Rational Rose
SOA: Web Services - SOAP
Agile Software Methodology: Scrum using Rally
Business Domain: Telecom, Transportation
Messaging Platform: IBM MQ
Backend: PL/SQL, Oracle 10g, IBM DB2
Application Servers: JBoss, BEA WebLogic
Tools: Eclipse IDE, Oracle SQL Developer
Configuration Tools: SVN using Tortoise, CVS
Operating System: Unix, Windows 9x/2000/XP/NT/7 Professional
PROFESSIONAL EXPERIENCE
Senior Business Analyst / Project Lead
Confidential
Responsibilities:
- Discussion with cross-functional teams such as business owners, IT stakeholders and preparation of Business Requirement Specification document
- Requirement analysis, preparation of use cases, FRD documentation pertaining to requirements
- Propose change requests based on calls listening, call flow analysis and deflection metrics
- Prototyping applications to model the system's functionality
- Object Oriented Design using design patterns and UML methodology in Rational Rose
- Analyzed and improved call flows for better customer experience
- Reviewing technical stack, architecture and frameworks that meets client’s standards and expectations
- Conduct self and peer review to improve the quality of the deliverable artifacts
- Developed data quality reports and presented to business on regular basis
- Preparation and execution of test cases for system, integration and regression testing in QA environment
- Responsible for conducting user acceptance testing, sign-off test phase before production release
- Successfully implemented and achieved the migration of Verizon business to Frontier Communications
- Successfully lead the complete delivery lifecycle for the launch of “FiOS Digital Voice”
- Applied applicable SDLC processes to achieve software quality through early testing and well adhered documentation and sign-off practices
- Coordinated and managed both onshore & off-shore development, testing teams for meeting milestones and deliverable quality standards
- Post production analysis for application and system health
- Coordination with various technical groups for integration & deployment in various environments
- Providing strategic directions for application and team to achieve long term goals
- Responsible for project plans, milestones, deliverables, status, financial tracking, resource allocation, reporting, and vendor / business relationship management
- Leading, mentoring & providing guidance to IT development and QA teams
Business Analyst
Confidential
Responsibilities:
- Requirement analysis, preparation of use cases and functional specification document
- Prepare application design using UML adhering to the requirements
- Implementing message processor module using messaging platform
- Following stringent QA processes (set through guidelines and checklist) and handling peer reviews, cross team reviews, SQA reviews
- Responsible for reviews and sign-offs for the project deliverables
- Interacting with the clients every week for requirements, project status & issues
- Coordination with development teams for integration & deployment in various environments
- Preparing WSR (Weekly Status Report), MSR (Monthly Status Report), PRCA (Project Root Cause Analysis Report)