SUMMARY

• Committed and result oriented professional with over 7 years of top flight experience as a Business Analyst inInsurance, Airline, Automobile & Entertainment Industry with e xcellent Technical Writing and Documentation Skills.
• Proven excellence in analyzing Business Processes, Eliciting Requirements, Defining Business Needsand translating to Business and Technical specification documents.
• Strong Knowledge of Software Development Life Cycle(SDLC) and extensive working experience in AGILE, Scrum, RUP and Waterfallmethodology.
• Competent in Unified Modeling Language (UML) for developing Use Case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagram for system design using MS Visio and Rational Rose tools.
• Organized many Joint Application Development (JAD) sessions and Joint Requirement Planning sessions (JRP), Walkthroughs, Interviews, Workshops and Rapid Application Development (RAD) sessions with end - user/clients/stake holders and the IT group.
• Excellent Data Analysis and querying skills using Structured Query Language ( SQL) .
• Involved in development and execution of detailed System andUser AcceptanceTesting (UAT), Test Cases and Test Scripts for Manual and Automated Testing.
• Extensive experience in creatingScreen Mock-Ups, conducting GAP Analysis, SWOT Analysis, Cost Benefit Analysis and Risk Analysis
• AssistedtheProject Manager with activities like Effort Estimation, Resource Management, Milestone Tracking and Associated Documentation.
• Performed the functional skills of Project Management, Data Modeling, Data Mapping and Data Warehousing using tools like Informatica.
• Hands on experience with IBM Rational Tools such as Requisite Pro and Rational Rose for managing and analyzing use case development.
• Applied Six Sigma and CMMI tools while evaluating and improving business processes.
• Conducted Business Reviews, User Interviews, Weekly/ Monthly meetings with Business Users, SME’s.
• Highly motivated team player with attention to detail and always willing to work in challenging and cross-platform environment.
• Self-starter with Excellent Communication, Strong Analytical, Presentation, Documentation, Time Management and Interpersonal Skills with Creative Thinking.
• Exceptional ability to build and manage Client relationships in a professional manner and grasp the rapid changes in Information Technology and implement them in projects.

TECHNICAL SKILLS

Operating Systems: Windows XP/7/Vista/8, Mac OS X

Analysis/ Methodologies: SDLC, Agile (Scrum), Waterfall Methodology, Rational Unified Process (RUP), Rapid Application Development (RAD)

Software and Tools: Rational Rose, MS Visio, MS Project, MS Office Suite, Requisite Pro, Rational Clear Quest, HP Quality Center, HP LoadRunner, JIRA.

Databases and Languages: MS SQL Server, MS Access, MS Sharepoint, MS Infopath, Java, Cloud Computing (AWS)

PROFESSIONAL EXPERIENCE

Confidential, CHICAGO

BUSINESS ANALYST

Responsibilities:

• Involved in creating Business Requirements Document (BRD) and Functional Requirements Document (FRD) and translating them to technical specifications.
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Developed an analysis model that includes Use Case Diagrams and Activity Diagramsusing UML Methodologies in Rational Rose, which provided the development team a view of the requirements for design and construction phases.
• Maintaining the Requirement Traceability Matrix across the deliverables of a project.
• Used JIRA, a Project Management tool to store all the requirements and to trace completeness of requirements in different SDLC stages.
• Coordinated Daily Meetings (Agile methodology), Project Planning, Sprint Planning, Sprint Review and Sprint Retrospective
• Documented Requirements associated with Change Requests and connected requirements with Use cases in Requisite Pro.
• Performed and evaluated the benefits of the new system and Generated Workflows.
• Created Wireframes and Mock-Up forms in Microsoft PPT for better visualization and understanding of software solution.
• Helped in creation of Data-Mapping Best Practices document including visual processes and trained team members on data mapping process and tools
• Analyzed the flow diagrams on the application, assisted in creating Test Plan, designed Test Scenarios and used the Testing tool - HP Quality Center which offers software quality assurance.
• Conducted Cost Benefit Analysis for the project with the Project Manager.
• Designed and implemented SQL queries for QA testing and Report / Data Validation
• Maintained documents on SharePoint to facilitate seamless interaction with multiple teams with different document repositories.
• Closely worked with Users and Technical team in managing and handling User Conflicts.
• Developed Documentation Templates, Specifications and Schedules for technical writing deliverables.
• Analyzed and interpreted the technical information in order to compose User Manuals.

Confidential, DEARBORN, MI

BUSINESS ANALYST

Responsibilities:

• Worked with Project Manager to identify best approach for gathering requirements.
• Prepared Process Flow/Activity Diagram for existing system using MS Visio and re-engineerthedesign based on business requirements.
• Analyzed the Requirements and created the Business Requirements Document (BRD), Functional Requirements document (FSD) and Use Case Specifications using Requisite Pro.
• Conducted JAD sessions to get SME’s input on how to implement the application for Group Disability Claims.
• Gathered Business requirements for Integration points and mapped them with Functional requirements. Extensively used MS Excel during the course of the project.
• Created AS-IS and TO-BE business Process Flow Diagrams, Integrate process flow diagrams to show end-to-end business model and business process mapping exercise including swim lanes.
• Utilized Agile Software Development methodology to manage and control software and product development.
• Followed the UML based methods byusing Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Conducted weekly and monthly meetings to review the business processes and the project progress.
• Worked to create Data Mapping Documents and worked with business to write transformation rules through SQL.
• Identified Test Harnesses, which assisted QA effortin reducing the redundancy of Automation Scripts and made them more reusable.
• Analyzed Business Requirements from BlackBox testing perspective; reviewed Test Strategy, Traceability Matrices and Test Plans to ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, test scripts using SQL, conducting System Integration testing (SIT), user acceptance testing (UAT), training, and implementing new processes and technology.

Confidential

BUSINESS ANALYST

Responsibilities:

• Involved in continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise.
• Facilitated collection of requirements from system users and preparation of business requirement documents (BRD) using custom templates from MS Word.
• Worked on Pie Chart Representation for customer’s to view their past payment, history and activity
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Heldregular meetings in the form of JAD sessions with developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Designed Use Case Diagrams and wrote their specifications in the Use Case Specification documents using UML/Visio based on the Requirements gathered.
• Followed the UML/Visio based methods to create: Use Cases and Activity Diagrams
• Gathered Business Requirements, analyzed data/workflows. Defined the scope and progressed from Problem Statement to well-documented designs.
• Actively participated in the process of data mapping of products and benefit systems and ensuring all data fields are functioning correctly.
• Performed Data Analysis of existing data through SQL.
• Involved in performing GAP Analysis by identifying existing technologies and documenting enhancements to meet end state requirements.
• Used MS Office extensively (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for graphs, analysis, presentation and documentation throughout the project.
• Daily meetings with Quality Assurance and Business Services to review Defects in current Application Builds.
• Participated in writing several test cases for UAT and regression testing
• Assisted QA Team in executing the Test Cases and collected the Test and Process Metrics.
• Created different types of Blocker, Critical, Major and Minor &trivial bugs which are seen while performing Sanity Test, Smoke Test and Exploratory Testing on the portal.

Confidential, OHIO

BUSINESS ANALYST

Responsibilities:

• Elicited and gathered user and business requirements through open-ended discussions, brainstorming and prototyping.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• PerformedGAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Developed Business Requirement Document (BRD) and Use CasesSpecification/Document for various Use Cases.
• Expert in conducting business reviews, walkthrough sessions and facilitated monthly and weekly meetings/reviews.
• Responsible for converting the business requirements into functional and non-Functional requirements.
• ConductedJAD sessions for communicating with the all Project directors and stakeholders and created process Workflows, Functional Specifications and project initiation artifacts.
• Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams, based on UML Methodology using Rational Rose and MS Visio.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use casetemplates, requirement types and tractability matrix in Requisite Pro.
• Helped the testing team documenting the system requirements and testing system development. Designed and implemented basic SQL queries for QA testing and report / data validation. Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT).
• Created user manual/training docs for easy learning of web application.