SUMMARY

• Overall 9 years of professional experience as Business Analyst, with strong Business Analysis and solid understanding of Business Requirement gathering, Business Process Flow and Business Process Modeling.
• Experienced in Analyzing Business Requirements, Designing Test Scenarios, Test cases, Functional testing, integration testing, GUI testing and Regression testing, Load testing, UAT testing on web - based applications
• Experienced with SDLC, STLC and Development Methodologies like Agile Methodologies.
• Experienced developing, documenting and Executing test cases
• Experienced in GUI Testing, Regression Testing, Data Driven Testing, Functional Testing, and User Acceptance Testing. Experience in Black Box testing
• Designed and reviewed various documents including the Software requirement specifications (SRS), Business requirements document (BRD), Product requirement specification (PRS), Use case specifications, Functional requirement specifications (FRS), User requirement specification (URS) and User acceptance testing documents (UAT).
• Expertise in interacting with business users to identify the information needs, gathering and managing requirements, translating them to Business and Functional requirements from project inception phase through release planning.
• Created solution driven dashboards using different chart types like Crosstab's, Heat/Geo/Tree Maps, Pie/Bar Charts, Circle Views, Line/Area Charts, Scatter Plots, Bullet Graphs, and Histograms in Tableau Desktop
• Expert in analysis, design, development, testing, and production rollover of reporting and analysis projects.

TECHNICAL SKILLS

Database: MySQL, Oracle, MariaDB, HeidiSQL, Teradata

Methodology: Agile/ SCRUM framework, and Waterfall.

Analytics Technologies and Packages: Microsoft Excel (Lookup, Pivot, macros), MariaDB, RDBMS, HeidiSQL, Oracle Database, SQL Server, Google Analytics, R & Python

Data Visualization: Tableau, Python, MS Excel

Skills: Data Analysis, Business Analysis, Agile methodology, Project Management, RP Implementation, Requirement Gathering & Machine Learning.

Tools: MS Word, Teradata SQL, MS Project 2016, MS Visio, MS Excel, Google Analytics, Balsamic, JIRA, POSTMAN

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Senior Business Analyst focusing on facilitating the decommission of outdated applications by eliciting requirements, mapping application documents, determining stakeholders, obtaining signoff for project completion and UAT Lead.
• Gathered requirements and action items from a wide range of stakeholders to identify critical application fields, mapping application, providing documentation to architects.
• Facilitated project meetings between managers, SMEs, and other stakeholders to identify solutions and set timelines for completion key decommission milestones from kickoff to application run out.
• Facilitated UAT process by introducing testing documentation, identifying testing team, reviewing outcomes and reporting daily and weekly.
• Provided reporting to leadership and stakeholders daily.
• Mapped, updated, and maintained multiple business processes maps in Visio.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Pulled together data and information from various sources; performed research and interviewed stakeholders to achieve the most thorough requirements documents.

Confidential

Senior Business Analyst

Responsibilities:

• Senior Business Analyst focusing on facilitating the processing of Benefits, Product/Client, Audit and Corporate Systems issues in the transition for 01/01/17 migration of Medicare members to a new platform.
• Gathered requirements and action items from a wide range of stakeholders to identify critical paths to meet deadlines and deliverables.
• Facilitated project meetings between managers, SMEs, and other stakeholders to identify solutions and set timelines for completion of issue resolution.
• Streamlined issue tracking and reporting process.
• Provided reporting to leadership and stakeholders daily.
• Participated in daily status meetings and conducted internal reviews as well as formal walkthroughs.
• Completed special projects as needed to provide continuity between BCBS web tool and vendor web tool.

Confidential

Business System Analyst

Responsibilities:

• Coordinating all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Own and drive financial understanding of AWS Business (sales, Receivables, collections, etc.)
• Used UML to perform Use-Case analysis to capture the dynamic aspect of the application
• Constructing Use Case Diagrams, Flow Charts, and Data Flow Diagrams
• Utilizing MS SQL, Tableau, ROC and other dashboard tools for data intelligence and analysis.
• Working on Requirement Traceability Matrix (RTM) for traceability of requirements
• Use key Scrum metrics (burndown, velocity) to help deliver committed work
• Working with ECM, Document Management, Records Management, Business Process Applications, and/or Collaboration solutions with demonstrable experience of business case preparation and technical solution implementation Experience with ERP
• Performed Feasibility & Gap analysis, Adaptability & Risk Analysis, SWOT & Impact analysis and developed System Specification (SS) document to identify business critical & high-risk areas.
• Creating and enhancing numerous test scripts to handle changes in the objects, in the test application’s GUI.
• Extensive involvement of Teradata, Big data, Oracle PL/SQL Scripts for analyzing data.
• Involved in exhaustive documentation like data mapping documentation for technical phase of the project and training materials for all data management functions
• Analyzing revenue and cost data to make audit reports for fallouts and assigning
• Working on requirement gathering and database design and implementation of star-schema, snowflake schema/dimensional data warehouse using Erwin 8.0.
• Preparing reports that interpret customer behavior, market opportunities and conditions, market results, trends, and investment level

Environment: MS Visio, MS Excel, MySQL, Teradata SQL assistant, Tableau, Python, Jeera, MS Access, Oracle.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Brainstormed client business users (CIO, CISO, E-commerce President, VP of E-commerce) to gather and author functional and business requirements and rules
• Structured and presented recommendations to senior client leadership, exhibiting exceptional communication skills while driving executive buy-in; prepared high-quality written documentation and presentations in support of program delivery and business development activities
• Acted as liaison between technical and business teams, communicated requirements to internal development team
• Prepared deliverables such as use case diagrams, user stories, MRD, PRD, BRD, enterprise architecture document, UML diagrams
• Worked closely with Infrastructure Architect team to create wireframes and screen layouts for a more powerful and easy user experience
• Helped QA team to understand the project and clarified their concerns
• Coached junior staff: Business Analysts and Project Strategist to help them ramp up on the project
• Proposed best practices and recommendations to the client business users to get a better and competitive edge in the e-commerce market
• Adhered Bird Group’s core values and principles to help garner a great company reputation
• Helped Project Manager to create a feasible and efficient project plan
• Analyzed the strategy and activities of BG e-commerce business channel in order to recommend initiatives that the business or channel should undertake.

Environment: MS Excel, SQL, MS vision, Erwin 8, MS PowerPoint, Google Analytics, Minitab, Balsamic.

Confidential, San Francisco, California

Business Analyst | Scrum Master

Responsibilities:

• Working in Agile scrum-based environment in designing and developing BA and Testing related documents.
• Using key Scrum metrics (burndown, velocity) to help deliver committed work
• Managing sprint backlog items and tasks, and all Scrum boards (physical or virtual)
• Analyzing and developing the user stories and participated in design review meetings with the Business Users to help capture the proper design requirements to aid in the development of Test Cases.
• Communicating business, technical, and testing requirements to Product owner, Project Manager, development and testing teams to get final approval before QA and production implementation.
• Managing and handling technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively.
• Involved with Change management team for the impact, analysis then made JAD secessions and informed to Change Control Board (CCB).
• Documented various workflow diagrams like AS-IS and TO-BE processes.

Environment: Scrum, MS Visio, MS Excel, MS Access, T-SQL, Tableau, MS PowerPoint, Jira.

Confidential

Digital Media Analyst

Responsibilities:

• Conducted competitor analysis by keeping abreast of market trends to achieve market share metrics.
• Sampled end-to-end demonstration for obtaining final User Acceptance.
• Created data sets for analysis using database and analytic tools.
• Presented data and information to achieve business goals.
• Provided expertise on data storage structures, data mining, and data cleansing.
• Provided reports that interpret consumer behavior, market opportunities and conditions, marketing results, and trends.
• Collected and analyzed data on established and prospective customers, competitors, and marketing channels and sources.
• Identified, analyzed, and executed new and potential products, services, markets, and advertising opportunities.