SUMMARY

I have a comprehensive consulting background in business analysis, process re-design, application testing and auditing, project management, technical writing/documentation, training, and project support activities to accomplish strategic goals for 401(k) and Defined Contribution (DC), Defined Benefit (DB), Annuities, e-commerce, and health care customer service operations. Focuses included: User Acceptance Testing (UAT), End-to-End, and QA product testing; for client server, mainframe, UNIX, WEB, voice response (VRU), and interactive voice (IVR) applications.

CONSULTING DETAILS (by date)

2008-2009- Confidential, Arlington, VA
Project: OmniPlus Release Upgrade 5.50 to 5.70 UNIX
Created the overall testing strategy, methodology for testing, test plans, and user documentation; coordinated and supported management: the testing, verification of the results, tracking of incidents and management reporting for all test scripts for the end-to-end testing of major releases for management referral application that has numerous interfaces to other applications (compliance, distributions unit, retirement security, etc). Test Director was used for tracking incidents and reporting.
Completed business analysis: worked with end-users to create system scope
definition documents, process design, procedural and training documents.
Provided customer service support for help line to all clients and management support activities.

2006- 2007 Confidential, Jacksonville, FL
Project: OmniPlus Pensions Operations Support
Performed business analysis, project management, documentation, system updates for retirement (Superannuation) plans for the OmniPlus and CitiSuper applications for new proposed outsourcing operation.

2006 Confidential, Charlotte, NC
Project: OmniPlus Release Upgrade 5.20.24 to 5.50 UNIX
Attended Sungard training sessions for OmniPlus Release 5.5.
Provide project management support, project coordination, business analysis, and strategic testing activities for this project. Created a ‘Change Analysis’ document for all release changes (5.20.24 to 5.50) that was used to define project scope for Wells, and test scope for the project. Reviewed current testing processes, researched/re-defined testing process for RPS Testing Team. Created the Test Strategy document (that follows the SDLC approach). This document includes defining/creating the test tools needed for this release/future releases; roles/responsibilities for all test groups (Systems, UAT, End-toEnd).
Participated in defining the process for using Clear Quest for defect tracking and change control.

2005 Confidential, Bloomfield, CT
Sr. Business Analyst and Management Support
Provided management support and project coordination, business analysis and quality assu- rance testing support for a new vendor IVR application. Reviewed test processes, researched/re-defined process for obtaining test data and interacted with other component users to obtain the data, and created tools for completing this data sub-project; reviewed project plans, provided ongoing feedback to management; mentored staff in test processes; documented testing processes. Test Director was used for tracking incidents and reporting.

TECHNICAL SKILLS

Mainframe, NT, Unix, Windows, WEB, Test Director, ROBOHELP, PHOENIX (CBT), Folio, Toolbook, MSWORD, MS Office, MS Project, Requisite Pro, Excel, Lotus Notes, Adobe Acrobat

EDUCATION : MBA