SUMMARY

• MBA in International Business Management with 7 years of experience as Business Analyst and over 12 years of work experience.
• Possess Scrum Product Owner Certification (SPOC), Six Sigma Yellow Belt, and am Scrum Fundamentals Certified (SFC)
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agile and Waterfall Method.
• Expertise in Business Modeling and UML Diagrams (Use Case Diagrams, Activity Diagrams, State Diagrams) using MS Visio/Enterprise Architect.
• Experience in business process modeling, requirements gathering, As - Is & To-Be Analysis, Fit-Gap Analysis, feasibility studies, experience in evaluating several file format strategies
• Extensive experience in authoring Business Requirement Documents (BRD) by gathering Business System Requirements, defining Business Processes, GAP Analysis, SWOT Analysis, Test Case preparation, system testing, and User Acceptance Testing (UAT),
• Proficient in transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Adept at understanding the requirements of customer service reps and all functional Lines of Business (LOB) catering to the retail-banking client.
• Working knowledge of bug tracking tools such as Clear Ques, JIRA, & Application Lifecycle Management (ALM). Tracking changing requirements using requirements management using tools like Rational RequisitePro. Creating VBA excel spreadsheets.
• Well versed in conducting effective and productive Joint Application Development (JAD),) sessions with SMEs, software developers and QA teams for project meetings.
• Strong visual modeling, business process modeling skills using Rational Unified Process (RUP), Proficient in utilizing Rational Rose, Enterprise Architect, MS Visio for data mapping & process flows
• Strong knowledge in developing use case models, writing use case narratives, activity diagrams, state diagrams based on UML methodology
• Experience in creating wireframes/screen mock ups using MS Visio, Axure and Photoshop.
• Experience with Cognos Reporting Platform, Oracle SQL Database and Microsoft Access.
• Skilled in collaborating with executives, clients, colleagues and technical resources with diverse background.
• Proven ability as a team player and to work independently with excellent communication and people skills and presentation skills.
• Adept at communicating with management, giving oral presentations, and producing written reports for a range of audiences.

TECHNICAL SKILLS

• Agile
• Rational Unified Process (RUP)
• MS Visio
• Rational Requisite Pro
• Enterprise Architect
• Quality Center
• Axure
• MS SQL
• Unified modeling language (UML) Use Case Diagrams
• Activity Diagrams
• State Diagrams
• MS Office
• Hogan.

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• SIT and UAT testing for HCR Internet Modernization- NYSHCR migrated from legacy web portal to a new online platform with a full site redesign
• Weatherization platform Modernization- HCR undertook an initiative to retire their legacy weatherization applications and build a web-based portal, in order to streamline user experience and data collection.
• Business Application Modernization- Project was initiated by HFA to modernize their existing legacy platform to the new Prolink HFA platform
• Interacted with Users, Project Manager, and Subject Matter Experts to understand the business processes for funding of various Housing Development projects.
• Initiated JAD sessions and one on one sessions with business SMEs to capture requirements.
• Translated the business needs into functional requirements, and communicated the same to the business users, to baseline the initial high-level requirements.
• Acted as liaison between various LOBs, to research and expedite solution to impediments to business requirements.
• Participated in Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the changes in the future system.
• With collaboration with the PM drove and challenged business units on their assumptions of how they will successfully execute their plans.
• Documented core business process information, business rules, business entities and other relevant information in the Detailed Business Requirements Documents.
• Created multiple templates for project use for HCR programs and requirement mapping.
• Created swim lane diagrams, process flows & stakeholder matrix using Microsoft Visio.
• Created wireframe diagrams for website designs.
• Created data dictionaries for existing databases to assist with future data migration.
• Utilized SharePoint for requirements and stakeholder communication management.
• Created Request for Information (RFI) and Request for Proposal (RFP) documents that were distributed state wide for vendor assessments.
• Created multiple assessment matrixes and assessment tools to find the optimal solution for the agency.
• Participated in vendor assessment and selection process.
• Interacted with senior members of the agency such as, the Commissioner and Deputy Commissioner of NYSHCR to gain project sponsorship and buy in for the HMRM project.
• Provided assistance on multiple project to improve Requirements gathering and business processes, to increase implementation velocity.
• Participated in effort to identify gaps in COTS package functionality and business requirements.
• Engaged with external agencies and vendors to eliminate redundancies and scope creep on at risk projects

Confidential, Jersey City, NJ

Senior Business Analyst

Responsibilities:

• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Worked with stakeholders to define risk spread for mortgage properties.
• Interacted with Users, Developers, Project Manager and Subject Matter Experts to understand the business processes.
• Initiated JAD sessions and one on one sessions with business SMEs to capture requirements.
• Participated in Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the changes in the proposed system.
• Responsible for preparing Business Requirements Documents (BRD), Functional Specification Document (FSD), and creation of Process Work Flows, SIT and UAT test cases and Traceability Matrix.
• Worked Extensively with Data Modeler to verify created database schemas.
• Worked with the Development team to perform SIT, Regression and exhaustive User Acceptance Testing.
• Utilized JIRA for user stories and defect tracking.
• Used SQL queries for data verification in Oracle Database, Cognos reporting Platform and Access Database.
• Acted as liaison between IT, and Business groups to research and expedite solution to impediments to business requirements.
• Participated in Project status, Test planning and Design review with team.
• Worked closely with business to create wireframes using Microsoft Publisher.
• Created User Guides for new web application and Cognos reporting platform.
• Responsible for User training for new web application and Cognos Platform.
• Acted as the point of contact for all Oracle and Cognos related issues, and provided extensive user support during UAT phase and post implementation.

Confidential - Chicago, IL

Senior Business Analyst

Responsibilities:

• Worked closely with the product owners, stakeholders and various SMEs to identify and capture requirements related to the Project.
• Interacted with Monitise, FIS and Internal IT units on the implementation of the COTS text banking platform.
• Conducted JAD sessions, brainstorming, and interview sessions between the IT teams, business stakeholders and external vendors.
• Documented core business process information, business rules, business entities and other relevant information in the Detailed Business Requirements Documents and User stories.
• Created and managed user stories in JIRA for the overall project and sprints.
• Worked with the Internal Technical, SMEs and external vendor teams to create process flow diagrams.
• Drove discussions and challenged business units on their assumptions on how they will successfully execute their plans.
• Helped solution work around for impediments interfering with the core business rules and requirements.
• Acted as liaison between IT, Business groups and vendor, researching and expediting resolution of issues.
• Assisted business and PM in managing vendor expectation and selection.
• Worked closely with the Project Manager and Scrum Masters to help manage the project and provide status updates to the Stakeholders.
• Created support & training documents for business units and system users, and delivered the training in multiple sessions.
• Conducted brainstorming sessions with the QA teams in order to identify the critical test scenarios and scripts.
• Worked with the QA team to perform SIT, Regression and exhaustive User Acceptance Testing for all phases of the project.
• Created a Traceability Matrix to track High Level Business requirements to the Detailed Business Requirements and User stories throughout the phases.

Confidential - Buffalo, NY

Business Analyst

Responsibilities:

• Interacted daily with the Technical, UX and Marketing team to create mockups and wireframes for various mobile devices.
• Acted as liaison between end users and vendor, expediting resolution of issues. Identified and resolved issues.
• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems using Axure.
• Gathered and defined business requirements.
• Conducted UAT sessions with various groups of stakeholders to ensure that the system met all the requirements.
• Assisted with the screen design of mobile app page, report design, and all user interface issues by providing detailed functional requirements.
• Used the Agile Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing
• Developed Use Cases, Logical Views, and Activity Diagrams using Axure.
• Coordinated the User Acceptance testing with the end users.
• Used Rational RequisitePro for managing the requirements.
• Documented Test Plans and Test Cases. Used Axure to build graphical representation of each page of the two lines of business (LOB).
• Analyzed and mapped processes (current state/future state).
• Directed quality assurance efforts through the creation of test plans and test matrixes. Coordinated and assists with user acceptance testing.
• Wrote custom reports and reported status and issues to the Project Manager
• Assured that the project plan is adhered to and scope changes are formally reviewed and documented.
• Assisted the QA team to write the test plan and test cases.
• Worked with the QA team to perform SIT, Regression and UAT testing.
• Integration of Fiserv Corillian online banking product with mobile banking offerings

Confidential, Jamaica NY

Department Supervisor

Responsibilities:

• For the position of Department Supervisor, I was responsible for staff management of the Patient Escorts Department.
• I was actively involved in the expansion of our department and coordinated with various departments to improve overall efficiency of the Emergency Room.
• As Supervisor many of my responsibilities included scheduling, conduction performance reviews, performing periodic gap analysis for patient management, carry out disciplinary actions, complete training and hold the necessary in service.