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Business Analyst Resume

Berwyn, PA

Professional Summary:

  • Over (8+) EIGHT Plus Years of experience in Business Analysis with experience in implementation and integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills
  • Worked in diverse domains like Internet Banking, Private Banking, Investment Banking, Retail, Mortgage, Insurance
  • Diverse Financial Domain Knowledge with experience in several sub domains like Asset Management, Fixed Income, Risk Management, Risk Analysis, Credit Risk & other Financial Derivatives
  • Organized Joint Application Development (JAD) Sessions and Joint Requirement Planning sessions (JRP) among the IT Groups and Conflict Management with Project team members during these sessions
  • Adept in creating Narrative Use Cases, Use Case Diagrams, Sequence Diagrams, Activity Flow Diagrams, Flow Diagrams and other related UML Diagrams.
  • Experience using Gap Analysis to gain a clear understanding of the AS IS process of the system and additionally derive new user scenarios to understand the potential TO BE process to be implemented in the project
  • Extensive experience in Gathering and Analyzing Requirements, modeling Business Process Flows, writing Business Requirements Document (BRD), Use Case Specifications and Functional Requirements Specification (FRS)
  • Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Plan.
  • Experience in designing and developing Test Case and Test Scripts.
  • Extensive experience working on MS Visio, Excel, Power point, Word, Access, Outlook, Pages, Keynote, Numbers and Concept Draw Pro.
  • Experienced in writing SQL queries for generating reports
  • Experience in Data Mapping, Data Warehousing, Data Cleansing & Data Migration.
  • Expert in independently conducting SWOT Analysis, TOWS Matrix and Risk Analysis
  • Worked on Mobile Application Platforms like iOS, Android & Windows Phone 7
  • Proficient in Test Director, Rational Requisite Pro and Agile Methodology
  • Extensive experience in Agile (Scrum, XP), RAD, Waterfall and Spiral Methodologies
  • Proficient in Technical writing, Business writing, Business Process Modeling and Testing.
  • Adept in Developing Wire Frames and Mock Up Screens using MS Visio & Concept Draw Pro
  • Involved in training of end users. Assisted in Documentation of Training Manuals.
  • Experience in handling offshore requirements and working for different time zones
  • Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project
  • Excellent leadership and influencing skills to facilitate and cross-functional teamwork in a fluid environment
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
  • Experienced in conducting JAD sessions, project meetings, reviews and walkthroughs
  • Experience in using strong communication skill in eliciting and analyzing requirements
  • Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency.


Technical Qualifications
Operating Systems: Windows 9x/XP/2000/2003/Vista/7 /Mac OSX Panther / Tiger /Leopard / Snow Leopard / Lion
Programming Languages : SQL, .NET, C, C++
Business Modeling Tools :MS Visio, Rational Requisite Pro, Concept Draw Pro, BPMN 2.0
Packages: Rational Complete Suite, MS Office, MS Project, MS Share Point, Concept Draw Office, iWorks, iLife, Adobe CS 4, Charles River Trading System, MS Visual Studio.
Testing Tools: Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP
Project Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile (Scrum, XP), Waterfall, RAD, Six Sigma
Bug Tracking Tools : Quality Center, JIRA, MS Visual Studio

Education
Master in Business Administration, Finance

Professional Experience

Client: Confidential,Berwyn, PA Aug 2012 – Nov 2012


Role: Sr. Business Analyst

Confidential,is a US based financial services group with over 1000 locations in seven countries. It focuses on low-income or bad credit consumers providing short term loans.

Responsibilities:

  • Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
  • Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
  • Worked in the eCommerce department to rollout websites for online payday loans.
  • Worked on gathering requirements for creating an end-to-end website for applying for online payday loans.
  • Worked on gathering requirements for creating the corporate website.
  • Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
  • Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
  • Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
  • Prepared Change Request Document for the maintenance of the software
  • Managed day-to-day project activities and coordinate tasks with other teams
  • Experience using Business Process Re-engineering (BPR) for improvising the existing business process
  • Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
  • Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
  • Used the Agile (SCRUM) Methodology on the project.
  • Worked in the Scrum team and participated in backlog review and sprint planning sessions
  • Translated the requirements to the IT and web production teams in building their HTML for the projects
  • Used MS Project to document the project progress and manage the project resources
  • Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
  • Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
  • Defined testing objectives and verify requirements are testable
  • Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel
  • Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
  • Involved in creatingdetailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
  • Logged and resolved defects using MS Visual Studio
  • Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans

Environment:
MS Office Suite, MS-Visio, MS Project, Windows XP, SQL, SharePoint, Java, MS Visual Studio

Client: Confidential,Pittsburg, PA Feb 2011 – July 2012


Role: Sr. Business Analyst

Confidential,is an American Financial Corporation with assets of approximately $271.205 Billion. PNC operations include a regional banking franchise operating primarily in 19 states. They are specialized in financial businesses serving companies and government entities, and leading Turnkey Asset Management Program and processing businesses. It is currently the 7th largest bank by deposits in the United States.

Responsibilities:

  • Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
  • Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
  • Worked on Mutual Funds and Variable Annuities (Life Insurance) Systems
  • Integrated with an external vendor to facilitate Life Insurance (Variable Annuities) transaction
  • Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
  • Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
  • Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
  • Prepared Change Request Document for the maintenance of the software
  • Managed day-to-day project activities and coordinate tasks with other teams
  • Experience using Business Process Re-engineering (BPR) for improvising the existing business process
  • Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
  • Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
  • Used the Agile (SCRUM) Methodology on the project.
  • Worked in the Scrum team and participated in backlog review and sprint planning sessions
  • Translated the requirements to the IT and web production teams in building their HTML for the projects
  • Used MS Project to document the project progress and manage the project resources
  • Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
  • Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
  • Defined testing objectives and verify requirements are testable
  • Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel
  • Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
  • Involved in creatingdetailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
  • Logged and resolved defects using JIRA
  • Developed Black Box testing and Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans

Environment:
MS Office Suite, MS-Visio, MS Project, Windows XP, Rational Rose, SQL, SharePoint, Java, JIRA

Client: Confidential,Sacramento, California Jun 2009 – Jan 2011


Role: Business Analyst

Confidential,is a financially strong, well-capitalized and prudently managed FDIC-insured bank that customers have entrusted with their money for over 135 years. Through holding company Bank West Corporation, the bank is a subsidiary of BNP Paribas, one of the six highest rated banks in the world.

Responsibilities:

  • Conducted detailed Requirement and Gap Analysis interacting with business users, understanding their business processes, understanding their current IT architecture
  • Acted as a liaison between the business and the design and development team during translation of requirements specifications into software solution
  • Developed an Implementation Business Requirement Document identifying the constraints in the existing architecture and suggested solutions to overcome constraints
  • Conducted one to one sessions with subject matter experts to understand the current transaction system, then analyze and document the future transaction processing system
  • Worked on creating a Banking solution for High Net Worth individuals to be able view their portfolios from their online banking account
  • Created requirements for providing an option for the high net worth clients to be able to buy and sell shares for their personal accounts
  • Worked closely with the core technical team. Participated in review meetings. Brought out several technical issues that needed to be plugged.
  • Interacted with the user community to enhance understanding of the business solutions, project timelines and impact
  • Used MS Project for the requirement management
  • Assisted in project management activities such as task allocation, issue resolution and held post-launch review meetings to revisit the project
  • Involved in designing Use Case diagram, Activity diagram, sequence diagrams, collaboration diagrams using UML modeling tool Rational Rose and documented the requirements using Business Requirement Document (BRD)
  • Volunteered for the system monitoring, constantly monitored the new system and was an active part in reproducing and resolving the errors and issues that occurred during the implementation
  • Maintained meeting notes and presented weekly status reports
  • Tracked and identified project issues and obtained resolutions by understanding the business needs and risks and defining the out of scope requirements
  • Assisted the testing team in authoring test plan and involved in writing manual test scripts for the Internet banking application
  • Prepared Change Request Document for the maintenance and release of the application
  • Worked with the testing team to create automated test scripts using QTP for running different Internet banking transactions.
  • Facilitated UAT, coordinating large cross-functional teams situated at different demographic locations for the final testing of the application in the production environment

Environment:
MS-SQL, MS Office Suite, Rational Requisite Pro, Windows XP/2000/2003, Quick Test Pro, Java


Client: Confidential,Menomonee Falls, WI Jan 2008 – May 2009


Role: Sr. Business Analyst

Confidential, is an American department store chain. As of 2011 the chain was the 20th largest retailer in the United States. The stores carry apparel, shoes and accessories for women, children and men. By 2011 the company’s E-Commerce business exceeded $1 Billion in revenues.

Responsibilities:

  • Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements
  • Extensively worked with Project Manager to determine the current best practices for requirement elicitation activity
  • Performed Gap Analysis with the Kohls team to Identify and estimate the scope of the major definition, design, development
  • Determined the magnitude of the gaps and the extra effort involved in filling the gaps
  • Conducted regular JRP sessions offshore and onsite meeting with the external Business team from Kohls to understand their product specifications/requirements
  • Created and maintained an Issue log to keep track of the outstanding issues and the requirements that were changing from time to time. Conducted weekly meetings with the client to discuss the same
  • Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
  • Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word
  • Utilized MS Project to manage and schedule the project delivery to the end client
  • Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents
  • Conducted knowledge transfer among team members
  • Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process
  • Involved in analysis of the technical specifications of the current system and the infrastructure needs, performed Gap analysis
  • Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases
  • Set up definitions and process for test phases including Integration test, System test and User Acceptance Test (UAT)
  • Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project
  • Conducted Training Sessions to familiarize users with system
  • Participated in the User Acceptance Testing (UAT) with large cross-functional teams from Kohls.

Environment: MS Office, MS Visio, SQL, SharePoint, UML, Test Director, .Net, MS Access, Rational Requisite Pro

Client: Confidential,Baltimore, MD Nov 2006– Dec 2007


Role: Business Systems Analyst

Confidential,is a publicly owned Investment firm. The company offers mutual funds, subsidiary services, and separate account management for individuals, institutions, retirement plans and financial intermediaries. There are over 5,000 employees working all around the world. Investors outside the US account for more than 12% of the assets under management.

Responsibilities:

  • Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
  • Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
  • Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
  • Implemented an Authoritative Information System that would be used by service representative
  • Gathered and elicited requirements for integrating the Authoritative Information System with the trading system to capture real time data
  • Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
  • Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
  • Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
  • Implemented Business Process Re-Engineering (BPR) to improve customer service and cut operational costs
  • Managed day-to-day project activities and coordinate tasks with other teams
  • Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
  • Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
  • Used the Agile (SCRUM) Methodology on the project.
  • Translated the requirements to the IT and web production teams in building their HTML for the projects
  • Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
  • Defined testing objectives and verify requirements are testable
  • Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel
  • Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
  • Involved in creatingdetailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
  • Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing

Environment:
MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java

Client: Confidential,Bangalore, India Feb 2005 – Oct 2006


Role: Business Analyst

Confidential,offers a wide spectrum of domestic and international banking services to facilitate trade, investment, cross border business, treasury and foreign exchange services. It is the second largest bank by market capitalization. Company specializes in Credit Cards, Home Loans and Auto Loans. HDFC bank has 1,986 branches and over 5,471 ATMs, in 996 cities in India, and all branches of the bank are linked on an online real-time basis

Responsibilities:

  • Conducted meetings for gathering requirements from Business Users of different departments in such as Accounting, Payroll, IT Operations etc., for understanding the business reporting functionality of the legacy system
  • Understood and found the system of record for the current Accounts Report system which included Annual Account statements, Balance sheets and Account Transactions such as Accounts Payable, Receivable, payroll etc, and translated requirements for the future system
  • Created FSA (Future State Analysis) Documents after analyzing the CSA (Current State Analysis) documents for different reports and getting new requirements from the report SME’s
  • Performed Gap Analysis, analyzed the current state and future state of the system, worked on developing the current workflows &mapping the requirements for the future growth
  • Attended sprint sessions with the project manager and build manager for knowledge transfer about the current system
  • Discussed Status Updates with the project manager in identifying the progress, whether meeting the deadlines
  • Followed RUP iterative approach with its various workflows, artifacts and activities, which allowed increased understanding of the problem through successive refinements, helped us to incrementally grow an effective solution over multiple iterations
  • Documented Business and Data scripts after understanding the system thoroughly and translating them to the developers helping them incorporate the current system features into the future system
  • Made sure correct reporting pattern was utilized for developing and generating the reports
  • Worked with the test team in testing the different reports across multiple lines of business writing test conditions
  • Implemented the Test Plans using IBM Rational Test Manager and updating requirements traceability matrix
  • Developed test scripts and test cases for various releases of the reports. Involved in User Acceptance Testing (UAT), test plans, documentation of test reports etc

Environment: Windows XP/NT/2000, SQL, Rational Suite, MS-Office Suite, Quick Test Pro

Confidential,Bangalore, India Apr 2004 – Jan 2005


Jr. Business Analyst

Profile: Confidential,is the second largest retailer in India. Their retail outlets offer food, apparel and footwear, lifestyle and home improvement products, electronic goods, farm implements and inputs. The company’s outlets also provide vegetables, fruits and flowers. It focuses on consumer goods, consumer durables, travel services, energy, entertainment and leisure and health and well-being products.

Responsibilities:

  • Assisted in creation of Business Requirement, participated in JAD and one to one session with SME and Business Users.
  • Analyzed the user/business requirements (BRD), functional specs (FSD) and Use Case System documents
  • Served as a liaison between Clients and Technical Staff to resolve any conflicts.
  • Assisted Sr. Analysts during FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
  • Application Development was achieved following RUP methodology.
  • Involved in preparing Test Plans based on User Requirements Document (URD/ BRD) and prepared the Test Cases and Procedures.
  • Utilized Clear Case application to store and track test plans/cases/scripts.
  • Actively involved in User Acceptance testing (UAT) and Training to the end users.
  • Assisted with change, issue, quality and risk management activities. Generated management reports on weekly and monthly basis.
  • Categorized, prioritized and scrubbed requirements to manage project scope. Used customizable attributes such as priority, status and difficulty for each requirement in order to organize and prioritize
  • Performed GAP analysis during the conversion process.
  • Testing for checking the data flow of the application using SQL
  • Facilitated Bug and Defect report meeting.
  • Performed Functional, Performance, Regression, System & Integration Testing.

Environment:
MS Office Suite, MS-Visio, Windows XP, SharePoint, Quality Centre

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