SUMMARY

Highly motivated, process oriented, and experienced IT professional with proven track record is seeking a position as a Business Analyst with a firm that utilizes technology to solve complex business problems.

PROFESSIONAL EXPERIENCE

Confidential - Senior Business Analyst Aug 2002 - Jan 2009

Senior Business Analyst - Confidential
Vehicle Content and Pricing System Feb 2007 - Jan 2009

• Team lead for business analysts tasked with defining and documenting all requirements pertaining to General Motors VCPS North American and European system interfaces.
• Created and delivered presentations to EDS and General Motors IS&S project managers on project deliverable status.
• Facilitated JAD sessions with GM business customers to define and capture system requirements, define system alternatives, and resolve system related issues.
• Acted as single point of contact responsible for performing quality assurance on all test cases developed offshore.
• Acted as single point of contact for the configuration management of interface requirement documentation, system test cases, and system error messaging
• Created and documented system use cases.
• Created and documented system requirements for functions within the VCPS system.
• Participated in technical review sessions to ensure accuracy and completeness of requirements.
• Created training materials to be used by the VCPS General Motors business community. Also, provided guidance to training assistants tasked with the delivery of training materials.
• Performed quality assurance on all wireframes. Documented test results utilizing Quality center.
• Identified and resolved application defects during testing phase of project.

Project Manager - Confidential
IS&S Security and Compliance Dec 2005 - Nov 2006

• Reviewed and approved technical DRA documentation submitted by Powertrain branches to ensure DRA compliance.
• Maintained GMNA Powertrain database for DRA testing and compliance.
• Attended DRA conferences representing GMNA Powertrain.
• Acted as single point of contact for Powertrain branches related to DRA and Business Continuity.
• Conducted Business Continuity Emergency drills.
• Evaluated and implemented Business Impact Assessments and their corresponding Business Resumptions plans for GMPT IS&S North America
• Subject matter expert responsible for ensuring that all critical and vital applications for GMPT North America have appropriate Disaster Recovery Plans in place.
• Review processes and procedures to ensure departmental adherence to GM Corporate Application Disaster Recovery and Business Continuity policies and acceptable use practices (AUPS).
• Created and updated GMPT IS&S security-related Web pages.
• Attended application audits to ensure that applications are compliant with General Motors policies and procedure as they relate to application security.
• Subject matter expert on security-related issues.
• Review GMPT corporate audits to ensure departmental adherence to GM corporate policies.
• Automated the creation of security profiles for Ford branches and dealerships.

Senior Business Analyst - Confidential
Dealer Finance Project Apr 2002 - Nov 2005

• Analyzed and documented "as is" legacy system functionality
• Reviewed current system functionality for adherence to Sarbanes Oxley compliance. Documented system non-compliance items and made recommendations on system corrections.
• Analyzed and documented system interface requirements for major internal and external interfaces.
• Facilitated JAD sessions for Ford Motor Credit Corporation business users to gather system requirements.
• Acted as single point of contact for interfaces external to Ford Motor Credit such as banks and suppliers.
• Reviewed and approved program technical specifications from Fidelity Information Services
• Created and executed system test plans
• Responsible for communication to Ford credit IT and Ford Credit business regarding interface development status
• Created implementation materials required for Dealer Finance launch.
• Tested external modifications made by subprojects, related to the Dealer Finance application.

Confidential - Program Manager August 1995 - October 2001

Program Manager
Sales Service and Marketing Portfolio

• Reviewed and approved all application project deliverables including project scope, requirements, schedules, and budgets.
• Created and delivered presentations to all stakeholders on project status.
• Created and negotiated contracts/Statements of Work.
• Prepared budgets for current and future years.
• Priced EDS services to the General Motors client.
• Managed subcontracted third party IT vendors to General Motors.
• Conducted employee interviews.
• Performed salary administration.
• Recommended and implemented, numerous operational improvements,which lowered operationalcosts to General Motors by $1.4 million per year.
• Maintained 99.95% operational uptime as specified in the contract for critical applications.
• Implemented first web based dealer VSSM application.
• Migrated Oracle based reporting application to significantly improving overall system performance and client satisfaction.

EDUCATION/CERTIFICATIONS

Project Management Professional (PMP) Certification
Bachelor of Arts Degree in Computer Science.
Bachelor of Science Degree in Finance.

TECHNICAL SUMMARY

Languages/Tools: Web Writer, COBOL, SQL, MS Office, MS Project, PowerPoint, Visio, Excel, Windows XP, Outlook, Lotus Notes, Quality Center