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It Business System Analyst Senior Resume

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Colorado Springs, ColoradO

SUMMARY

  • Self - motivated professional with substantial experience with customer service, business system analyst, quality assurance testing, educational programming and underwriting in the auto and specialty insurance industry. Demonstrate analytical skills, problem diagnosis process from conceptualization to implementation.

PROFESSIONAL EXPERIENCE

Confidential, Colorado Springs, Colorado

IT Business System Analyst Senior

Responsibilities:

  • Certified Scrum Product Owner (CSPO) with Agile Business Analysis (BA)
  • Experience defining current state of business systems, works to define business needs and validates the solutions that deliver value to stakeholders and enables organizational change.
  • Experience using industry accepted tools, techniques, methodologies, best practices, and standards to elicit, prioritize, organize, document, model, and analyze business requirements, diverse in complexity and scope used in high level requirements and/or story cards.
  • Experienced gatekeeper for requirements gathering for creating and implementation standing team SharePoint site.
  • Experience creating and modifying procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and desired results.
  • I’ve worked on many programs, projects and platforms: Enterprise Resource & Project Management, Data Management & Analytics, External Communications, Mobile Native App, and other Enterprise Technology Solutions (Telecom) platform.
  • I’ve worked as a project lead where I managed the backlogs, led Agile meetings and helped with the company wide agile initiative by participating on multiple pilot teams.
  • Experience with writing detailed requirements using various modeling, reporting, statistical perspectives and trending methods.
  • Experience with User Acceptance Testing (UAT).
  • Proficient with Change Management and version control.
  • Experience creating On-boarding (internal and external) process.
  • Experience participating in requirements reviews, design reviews, systems analysis and testing review discussions.
  • Experience writing: Business, Technical, Functional, Non-Functional, Mobile Native App, API and Telecom requirements.
  • Experience writing Gherkin user story cards in HP/ALM and TFS.
  • Proficient with collaborating with business customers on complex, strategically planned systems enhancements or new system designs.
  • Provides feedback, coaching, and training on the requirements processes, tools and techniques.
  • Participates in requirement review sessions to ensure standards adherence.
  • Serves as a key contributor in the high-level planning, execution, deployment and closing.

Quality Assurance Analyst

Confidential, Mayfield Heights, Ohio

Responsibilities:

  • Participates in requirements reviews, design reviews, systems analysis and testing review discussions.
  • Experience creating risk analysis to guide testing efforts.
  • Experience using test tools, automation and environment assets to support testing effort. Experience testing smart phones on emerging interfaces (Google Home, Amazon Echo, Smart TV, etc.)
  • Experience testing iOS and/or Android app releases.
  • Experience creating effective ways to display data using various modeling, reporting, statistical perspectives and trending methods.
  • Experience testing Chat Online Web services
  • Maintains assigned test assets and recognizes gaps in current test assets, identifying ways to create needed assets.

Confidential, Westfield, Ohio

IT Quality Assurance Analyst

Responsibilities:

  • Tests systems or system components utilizing black box testing methods
  • Validates the function of system under test and observes results from various external and internal interfaces with assistance.
  • Prepares test tools, automation and environment assets to support testing effort.
  • Creates, uses and maintains automated scripts that increase efficiencies in testing.
  • Captures test activity information during execution. Communicates regularly with project team members.
  • Provides status and results of testing activities.
  • Contributes to the maintenance activities for platform or project test assets (e.g. Risk Catalog, regression test suites).
  • Creates effective ways to display data using various modeling, reporting, statistical perspectives and trending methods.
  • Testing using manual and automated testing tools: Mercury Interactive WinRunner and Test Director.

Confidential, Cleveland, Ohio

IT Operations Lead Analyst

Responsibilities:

  • Participate in definition, design and requirements of new products, enhancements or upgrades
  • Responsible for workflow and impact analysis, issue identification, implementation planning, testing strategy and execution, conversion and post conversion support
  • Project Management Methodology - Act as operations lead analyst, facilitate coordinator and/or manage projects
  • Interacts closely with peers and business customers in the system analysis process and helps to gather requirements that facilitate system testing.

Confidential

Quality Assurance Analyst

Responsibilities:

  • Thoroughly test to ensure proper operation from defects. Project outlines the migration in creating a workflow management system that allows the routing of electronic and scanned work item to processors desktop.
  • Major Creator of test plans for team members and executor of nightly batch cycles
  • Executor of test plans in testing libraries
  • Assist thoroughly testing, identifying events and debugging new software
  • Work closely with technical staff to learn and understand opportunities with software
  • Maintain solid understanding of version control

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