SUMMARY

• Over 9+ years of experience working as Business Analyst in Airline Industries.
• Experience working with business users to analyse and document business requirements and system functional specifications for projects that follow Service Oriented Architecture (SOA).
• Created User Requirement Specification (URS), Functional Requirement Specification (FRS), business process flow System.
• Expertise in maintaining good communication with internal stakeholders as well as external account managers.
• Proficient in Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies .
• Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Experienced in translating business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML) using Rational Rose & MS Visio .
• Deep understanding the knowledge of Risk analysis, Securities (Stocks and corporate bonds) and their valuation, Portfolio Management (risks and returns) and analysis, Asset Allocations Bond pricing, etc. Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Developed programs providing software development, maintenance and technical support to various airline companies utilizing the IBM Transaction Processing Facility (TPF) operating system.
• Effectively designed and implemented airline applications for the TPF real time and off - line systems.
• Have good Agile methodology experience (Scrum, RUP, XP, i.e. Iterative Development and Project Management).
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members and experience in writing automated scripts, designing Test procedures, Manual Test cases.
• Expertise in providing advanced software engineering graduate level course dealing with agile methodologies like SCRUM, FDD, DSDM, XP etc.
• Development of mission critical airline applications in Assembler-H on Transaction Processing Facility (TPF) for the Departure Control Systems.
• Involved in mentoring specific projects in application of the new Software Development Life Cycle based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Hands on experience in E-Ticketing system and several Ticketing Tools like JIRA, Change Management, Service Catalog, ePCR, SR, Remedy, IP center, etc.
• Experience in working with Agile and very strong in tools like Jira, Version One, ALM etc.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Experienced in interacting with clients regarding project status and feedback on UAT and relaying the information back to the development & QA teams.
• Exceptional interpersonal, communication, organizational and decision-making skills.

PROFESSIONAL EXPERIENCE

Confidential - Hyannis, MA

Sr. Business Analyst

Responsibilities:

• Helped to create and translate User Stories to define the functions that system must provide, and to facilitate requirements management.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Involved in Developing various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Prepared and maintained proper documentation for aircraft, crew, and cargo.
• Responsible for analysis of upgrades to Internal Central Reservations System and External GDS Systems, defining GDS Interface application upgrade requirements.
• Documented Customer Import custom program to create and update Customers by calling API's and also, defined the relationships between customers.
• Maintain API functionality with requirements and analyze API specifications for recommendation on design.
• Created "As is" and "To Be" example screenshots to reflect the current functionality and what will be offered upon implementation of development initiatives.
• Used SDLC methodology for application design and development. Captured, analyzed and documented the user and business requirements through brainstorming sessions, role- playing, prototyping interactions and Workshops with stakeholders.
• Leveraging business analysis and business process redesign in improving system design and operational efficiency.
• Researched, developed and documented business requirements for various Sun Country Airlines web-based services.
• Create user documentation and training materials on all GDS products.
• Performed Business Analysis on different Applications, and created Business Requirement Documents.
• Elicit, analyze, validate, verify, manage and document functional needs of the project stakeholders, including customers and end users.
• Provided safe and efficient air operations within company and government regulations and standards.
• Design Solutions for the new commercial and industry mandate projects of the Airline.
• Involved in process analysis and defined executed data migration plans for local data for global applications.
• Applied advanced Excel skills (pivot tables, macros, lookups, charts) and Access database querying skills in streamlining and automating accounting processes.
• Serve as Subject Matter Expert (SME) for the GDS Interface and GDS Systems of Hotel Rate Products and Rate Details.
• Aggregate, scrub and analyze data from GDS and other sources as well as monitor errors and create emergency ad hoc reports as requested.
• Involved in regression testing of E-ticketing system and having in depth knowledge of Software Development Life Cycle process (SDLC) at all stages.
• Interact with dining service personnel at your client airlines to negotiate pricing changes and exchange information.
• Collaborate with developers and project managers on providing requirements and testing information to off-site Quality Assurance teams.
• Identify and pursue warranty claim remediation with various airline suppliers.
• Involved in Developing a comprehensive automated test base for the entire Sabre host systems. Engage a vendor to provide the scripts for Sabre.
• Involved in Pricing airline menus from specifications provided by our customers.
• Manage coherent, precise and detailed documentation around a newly developed Common Security Service system for the entire Sun Country Airlines infrastructure.
• Utilize data mining techniques to identify potential new revenue sources in the warranty process.
• Identify and pursue warranty claim remediation with various airline suppliers.
• Coordinated performance testing and ensures that performance standards are communicated and documented
• Worked with the Production support team for issues reported by the user group in the production environment.
• Reviewed test results and coordinated with testing and development team to correct the issues.

Confidential - Los Angeles, CA

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conduct user interviews at both in-house and client locations, gathering and analysing requirements using Requisite Pro.
• Coordinated with various stakeholders for system requirements, product integration documentation, testing and implementation of the systems.
• Formulated and defined systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements following RUP.
• Design and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Involved in creating PNR records, passenger records, with unique reference number.
• Developed models to project revenue and costs to support budget forecasting and strategy development. Prepared standard monthly reporting.
• Ensured financial statements are accurately stated via in-depth review/analysis of system generated revenue and expense activity reports.
• Responsible for the initial development, implementation, and support of a TPF system for the client.
• Created meaningful reports for analysis & integrated the Performance Testing in the SDLC.
• Conducted extensive requirement analysis and performed business using case wise modeller. used Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Mentored junior Analysts and programmers in the TPF programming design concepts.
• Develop Logical and Physical data models that capture current state/future state data elements and data flows using Erwin.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Responsible for testing Business Requirement Specifications, to capture functionalities at all E-Commerce touch points and assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Involved in resolving problem tickets opened in TPF IT Database.
• Involved in multiple project through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, WebSphere and Cognos.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Participated in the evaluation of several test tools to be used with the introduction of TPF/C code the online system.
• Conduct workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Used ALM for test management, and JIRA / Version One for Agile Scrum and requirement/project management tool.
• Perform Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Involved in Developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Confidential - Honolulu, HI

Business Analyst

Responsibilities:

• Formulated and defined systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements following RUP.
• Understood and articulated business requirements from user interviews and then convert requirements into technical specifications.
• Interacted with SME's, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Coordinated with various stakeholders for system requirements, product integration documentation, testing and implementation of the systems
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives .
• Wrote hardcopy/online TPF System Operations, TPF Application Programmers, TPF System and General Macros,
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Responsible for supervised computer operations staff and operated mainframe systems for TPF, MVS, VM, JES2&3, CICS, IMS, and DB2.
• Experience in handling very complex Business Requirements and translate them into functional requirements according to the good requirements standard that BSM Architecture team has embraced. Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Update and maintain application code used to communicate between the two TPF systems.
• Identified as well as documented data sources and transformation rules required to populate and maintain data warehouse content.
• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro and Visio.
• Work with the leadership, architects, and other team members to define metrics and performance goals.
• Review project deliverables for completeness and quality and compliance with established standards.
• Participate in transitioning and to ensure a clear and complete understanding of requirements to the development team and assisted in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.
• Determined project scope and Business requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Supported User Acceptance testing UAT and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.
• Worked with QA team and Provided test data to all the testers including UAT Business Edge team and UI testing team.

Confidential - Denver, CO

Business Analyst

Responsibilities:

• Conducted stand-up meetings to provide a status update to the team members. Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing reviewed their consistency with the business requirements.
• Maintained records and statistical information for Airline managers, Airline personnel, other departments.
• Extensively involved in project documentation including project power points, functional and business requirements, requirement traceability matrices.
• Provided the bridge between technology and business goals to provide productive and operational solutions.
• Involved in Creating and translating User Stories to define the functions that system must provide, and to facilitate requirements management.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole Software Development Life Cycle process.
• Responsible for Agile Software Development: Scrum Methodology & Dynamic Systems Development Model (DSDM) Methodology and Waterfall Methodology.
• Conducted meetings, collected and understood process-based requirements gathering, and can arranged end-user meetings based on objective facts.
• The analysis is presented to the executive team for recommendation. Casino environment requires unique and sometimes specific business needs. In this situation, custom utilities and applications based on business policies and procedures are required.
• Involved in Interpreting, evaluating, translating, analysing and developing integrated business analysis.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing reviewed their consistency with the business requirements.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Summarized all of the research gathered and defining the scope of the solution, including what is not in scope.
• Involved in Creating Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Collaborate with subject matter experts (SMEs) to prepare test cases and Identified Use Cases from the requirement and wrote Use Case Specifications.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.

Confidential

Business Analyst

Responsibilities:

• Analyzed Business Requirements to produce System Requirements for the technical team using MS Visio.
• Analyzed application requirements with UML modeling (MS Visio) and documented Dialogue application output management and FileNet Enterprise Content Management solutions.
• Validated metrics and evaluate release candidates based on testing and development release cycles
• Worked with the business users to gather the needed requirements for the project
• Proficient in writing test cases and test scripts and executing tests.
• Involved in designing and implementing data integration modules for Extract/Transform/Load (ETL) functions.
• Created Various Business Requirement Documents (BRD) and Functional Requirement Specification (FRS) for the project.
• Refined the requirements (use-cases) and Business Process Models to detailed level appropriate for technical analysis and system design.
• Acquired strong visual modeling and business process modeling skills by frequently attending on-site training
• Involved in defining the source to target data mappings, business rules and data definitions.
• Coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Documented the requirements in Business Requirement Document (BRD) and enumerated the functional specifications of the system in the Functional Requirement Document (FRD).
• Followed up with reviewers, and approvers to promote document flow through the system.
• Involved in creating version control documents for history tracking purposes in order to notify current or future requirement users of the work status, promoting a good working environment and at the same time avoiding having conflicting information.
• Created UAT Plan, UAT cases and UAT scripts along with different test scenarios and creation of expected test results traceable to SRS.
• Interacted with co-workers to decide the best means to generate the various status reports for the project supervisor and manager on a regular basis to convey improvement.
• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards.
• Created Requirements Traceability Matrix to ensure quality assurance was in sync with business requirements
• Involved in creating and executing test scripts on behalf of testing team.
• Effectively logged and managed defects found during project system testing, and successfully interacted with the offshore development team to provide input for system fixes.
• Used extensive working material ranging from soft to hard copy references and often conducted research including surveys to define users needs as per project objectives.
• Made improved format standards in all documentation and index manuals
• Wrote test cases in Test Director and in Quality Center, derived from the Design documents and generated a Traceability Matrix for testing purposes.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Involved in Developing timelines for project delivery, and managed projects/resources.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.