Business/Technical Process Analyst Resume

SUMMARY

He is an accomplished test designer and manager whose 25 - year IT background includes 10 years of hands-on software quality assurance management, 5 years of project management, and 12 years of full life-cycle software development.
He has directed test teams comprised of as many as 40 testers, including both on-shore and off-shore resources.
He has led both function and performance tests of multi-platform applications on behalf of market leaders in the Insurance, Healthcare, Financial Services, Publishing, and Federal Government sectors

AREAS OF EXPERTISE

Agile Testing
Technical Writing
Test Case Execution
Requirements Analysis
Automated Test Design
Test Case Construction
Service-oriented Testing (SOA)
Advanced Software Test Design
Test Metrics Generation & Analysis
Automated Test Execution & Validation
Function & Performance Test Management
Information Technology Infrastructure Library (ITIL)
Working knowledge of SEI CMMi Reviews and SEPG Quality Gate Reviews
Working knowledge of HIPAA Standards, PCI Compliance, SOX Compliance, & SAS 70 Audits
Industry Recognition
Interviewed by CIO.COM on SOA Test Strategy, 2008
Presenter, World Congress on Metrics - 2007
Host: Project Management Institute (PMI) Metrics-specific Interest Group (MetSIG)
Topic: Implementing a Quality Maturity Model Enterprise-wide
Presenter, Practical Software Quality Testing (PSQT) Conference - Minneapolis, MN, 2006
Host: International Institute for Software Testing (IIST)
Topic: Risk Management Keys for SQA Managers
Presenter, 25th Anniversary Software Testing Conference - Orlando, FL, 2005
Host: Quality Assurance Institute Worldwide (QAI)
Topic: Advanced Load Test Design using Windows Terminal Services

TECHNICAL SKILLS

Productivity Tools: Clarity, PrimaVera, MS Project, MS Excel, MS Outlook, MS SharePointMS PowerPoint, MS Access, MS Word, Visio, Lotus Notes, Plumtree, ALUI

Test Tools: Quality Center, QuickTestPro (QTP), JIRA, QA Run, QA Load, Client VantageApplication Vantage, MS Server Management Studio, BMC Patrol, NetScout

Frameworks: Microsoft Solutions Framework (MSF), Rational Unified Process (RUP)Unified Modeling Language (UML), Service-oriented Architecture (SOA), Scrum

Environment: s: Web Portal, Web Services, BEA Aqualogic, BEA Weblogic, COM+, WebsphereIIS, Windows Terminal Services, SQLServer, ORACLE, DB2, EDI, Java, VBContent Management, HP-UX, Sun Solaris, AIX, MVS, NDM, MQ Series, TDM

Languages: HTML, XML, SQL, REXX, JCL, COBOL, CICS

PROFESSIONAL EXPERIENCE

Confidential

Business/Technical Process Analyst

Responsibilities:

Project Plan for executing and analyzing results of automated test scripts
Data gap analysis reports related to the running of QuickTestPro scripts
Vision & Scope for the department's SQA Metrics Dashboard Project
Process flows, guidelines, and scoring worksheet for evaluating contractors' performance
Use cases and guidelines describing interfaces between Quality Center and 3rd-party tools.

Software Quality Assurance Manager

Confidential

Responsibilities:

Managing a staff of 5 Test Leads and 30 test analysts
Improving the test design of Asurion's “Black Box” (business rules) project
Reviewing application defects to ensure testing processes were followed
Deriving metrics from Quality Center related to test case execution and defects
Ensuring the quality of off-shore testers' artifacts
Approving contractors' and employees' timesheets
Conducting performance appraisals of full-time employees
Mentoring test team members in the creation of individual development plans (IDPs)
Mentoring Test Leads in the creation of level-of-effort (LOE) estimates.

Skills: MSF, MS Visio, MS Excel, MS Project, SQLServer, Quality Center 9.0, QuickTestPro, SQLMS SharePoint, Manual Testing, Automated Testing, Business Analysis, Technical Writing

Confidential

Release Management Process Consultant

Responsibilities:

Creating change management and release management process flows
Unit-testing software releases prior to migration from the development environment
Reviewing technical specifications, WDSLs and XSDs to ensure effective test design
Approving software deployments for promotion from development to QA
Executing smoke-tests to ensure successful deployments into Catalina's system test environment.
Creating graphical and textual use cases (business requirements)
Supporting the Dev. Lead by executing unit-level test cases
Providing guidance to Catalina's system testers regarding SOA testing
Analyzing system test defects to ensure accurate and clear reporting.

Skills: Service-oriented Architecture, BPM, BEA Aqualogic, ALUI, UML, Rational Unified Process 2.0, Agile Testing, Visio, MS Project, JIRA, Quality Center 9.0, Plumtree, Web Portal, XMS, Web Services, SOAP

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