Scrum master Resume

SUMMARY

I am a certified Scrum Master and experienced analyst.
I have several years experience detecting trends in Internet fraud and establishing strategy.
Strong skills in conflict resolution, investigations, planning, and implementing agile methodologies.
Solid experience with team building, project management, and promoting self - organization through Scrum.
Strengths include communication, analysis, strategy, and adaptability.
I review the progress of work done by the Scrum teams and look for opportunities to improve efficiency
I have used tools such as Microsoft Office, Office 365, Microsoft Visual Studio, Microsoft TFS, and Tableau to analyze data to make recommendations for advancing fraud strategies and trends
I have been responsible for understanding data trends to better prepare for seasonal shifts in ecommerce
I have managed several merchant accounts to assist in mitigating fraud and maximizing revenue
I have owned the creation, maintenance, and reinforcement of the business partnership with merchants and their accounts
My background as a high school teacher and martial arts instructor aids in my ability to successfully manage a group of individuals
My previous roles enabled me to assist the sales team with up-sale opportunities with our fraud tool.
While at Confidential, I helped to promote other options for sellers to maximize their revenue and minimize their down time.
I organize and regulate Scrum events for full team transparency and interaction within the teams
I have delivered monthly and quarterly business reviews for the merchants that I manage
I conduct regular meetings and calls with the merchants to provide them insight to my analysis and recommendations
I am a head instructor at the Sil Lum Kung Fu Kwoon in Salt Lake
I have experience as a public high school teacher in Salt Lake County.
Microsoft Office 365- High; Tableau- Moderate; Jira- Moderate; Adobe Acrobat- High; Salesforce- Moderate; Microsoft Visual Studio- High; Microsoft TFS- High

PROFESSIONAL EXPERIENCE

Scrum master

Confidential

Responsibilities:

Managed Agile Transformation from Waterfall to Scrum
Remove impediments from the teams
Protect the development team from outside distractions and influences
Assist the teams to be self-organizing in software development

Senior analyst

Confidential

Responsibilities:

Created a tool used for customer facing estimates to improve efficiency and transparency
Created and maintained SharePoint for the Development Project Management Organization
Assisted in Agile transformation from Waterfall methodology to Scrum

Managed risk analyst

Confidential

Responsibilities:

Manage and mitigate fraud chargebacks for several focused merchants with their e-commerce
Conduct monthly reviews of web based transactions for each client and deliver detailed performance reports
Facilitate onsite and online trainings for use of the anti-fraud tool, Decision Manager
Create strategies and consultations for merchants and to minimize fraudulent activity and maximize revenue
Analyze full transaction data supplied by merchants and make recommendations on where best to make improvements on their fraud prevention configuration

Brand protection specialist

Confidential

Responsibilities:

Focused on brand-specific trends to reduce counterfeit items from being listed
Increased fraud detection by 300% in half the expected time with previously unexplored tactics
Facilitated teammate training, risk education, and engagement resulting in higher action rates
Created strategy that raised counterfeit enforcement 160% in 7 months
Helped to facilitate the separation of Confidential inc. into the two separate companies of Confidential and PayPal by preparing the department for a 7% reduction in workforce

Managed account support specialist

Confidential

Responsibilities:

Liaison for account managers and their accounts with policy enforcement
Led policy changes that resulted in 250% growth in gross monthly volume
Launched program to rehabilitate failing accounts and raise their customer value
Started a new review program that eliminated 25% of fraud in managed accounts

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