SUMMARY

• Over 10 years of experience as a Business Analyst/Project Manager.
• Skilled in determining business requirements and specifications for complex application development projects and producing Business Process Models, UML Diagrams, and Requirement artifacts.
• A Creative and aggressive self - starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships with Business, Multi-functional teams, Programmers and Technical staff at all levels.
• Experience in all phases of Software Development Life Cycle (SDLC), Requirements Gathering and Documentation, Use Case Analysis, UML and Business Process Modeling, Functional Specification, Business Case Analysis.
• Strong Knowledge of SDLC models and methodologies like Waterfall, Scrum, RUP and Agile.
• Specialized in conducting JAD sessions to gather Business Requirements and understand the Business Process, Functional Requirements and to translate them to specified Requirement Specifications.
• Expertise in developing Functional and Business Requirement, Process Flows, Wireframes and Prototypes.
• Demonstrated ability in performing Business Process Re-engineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new Business Requirements.
• Experience in reviewing Test Procedures, Test Plans, System & Integration Test Cases, executing Test Cases, Test Data reviewing, maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs, interacting with team members in fixing errors.
• Strong Business Acumen, Analytical, Problem Solving, Interpersonal and Presentation skills.
• Excellent written and oral communications skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

AREAS OF EXPERTISE

• Business Process Analysis
• Client Server Applications
• Materials Management
• Process Re-engineering
• ERP Software Implementation
• RDBMS
• Coordinating Off-Shore Team
• Prototyping
• SWOT Analysis
• Defining Project Scope
• Sales & Distribution
• Gap Analysis
• Understanding Users’ Expectations
• Asset Management
• Data Mapping
• Facilitating JAD Sessions
• Strategic Planning
• Documentation Skills
• Creating Use Cases
• Retail Sales
• Communication Skills
• Creating Work Flow Diagrams
• Financial
• Interpersonal Skills

TECHNICAL SKILLS

Project Methodologies: RUP, Waterfall, Agile.

Business Modeling Tools: MS Visio, Rational Rose

Requirement Management Tools: Rational Requisite Pro, Caliber RM, DOORS

Defect Tracking Tools: Quality Center

Operating Systems: Windows NT/XP/2000

Databases: Oracle (8i/9i/10g), SQL Server, MS Access

Data Modeling and Other: MS PROJECT, TOAD

Environment: .NET, C, Java, Java Script, SQL, HTML, SAP, SAS

Desktop Software: Microsoft Word, Excel, PowerPoint

Industries: Financial, Insurance, Sales & Distribution, Materials Management, Retail, Wholesale, Marketing, Publication, Media, Telecom.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Sr. BA/DA/PM

Responsibilities:

• Prepared documentations on AS-IS processes, and prepared documentation of TO-BE processes.
• Worked on data to prepare reports, for the top management for assist them in analyzing the business.
• Worked on designing dashboards using Qlik Sense.
• Worked on cost saving projects within Distribution, Packaging, Logistics.

Environment: MS Visio, MS Excel, Qlik Sense.

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Work with Citi Credit Card Marketing Compliance Team to define & streamline the Citi Credit Card Campaign process
• Work on Citi Workflow Manager Tool, to enhance the business process for better user experience.
• Conduct requirements sessions with Citi marketing, legal & compliance to define complex business process and propose strategic solutions for on boarding teams to the Workflow Manager Tool.
• Created new templates in Excel for on boarding new marketing teams.
• Create BRD and review with Business Stakeholders and the development teams.
• Engaging key stakeholders in UAT testing activities to validate the solution meets the business requirements.
• Provide training and post-live support at an ongoing basis.

Environment: MS Visio, MS Excel, JavaScript, SQL Server, MS Project, SharePoint.

Confidential, Basking Ridge, NJ

Project Manager/Sr. Business Analyst

Responsibilities:

• Understanding ServiceNow fundamentals
• Managed Multiple Projects from Project Scope to Implementation.
• Re-Designing existing business processes to fulfill business requirements.
• Created Use Cases, Business Requirements, Process Flow Diagrams, Work Flow Diagrams for the portal
• Played a role of a Scrum Master.
• Played an active role as a facilitator on the ARB (Architectural Review Board)
• Gathered Business Requirements from the applicable Subject Matter Experts.
• Involved in testing of defects at all levels of releases.
• Conducted UAT testing and reported defects using JIRA.
• Actively involved in UI designing efforts.

Environment: MS Visio, QlikView, MS Excel, JavaScript, MS Project, SharePoint, ServiceNow.

Confidential, Union, NJ

Business Analyst

Responsibilities:

• Working in conjunction with Business Leads and Business Analysts to elicit current processes to preliminary level of effort.
• Planning and conducting Requirements Elicitation sessions with the BBBY Business teams to formalize, document, and approve future state business requirements.
• Conducting meetings with the applicable Subject Matter Exerts.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Involved in testing of defects at all levels of releases.
• Worked with the business in identifying defects and bugs at the UAT level simultaneously.

Environment: MS Visio, XML, MS Excel, JavaScript, MS Project, Stibo.