SUMMARY

• An IT professional with over 13 years’ experience working as a Lead Business Analyst/Project Manager/Scrum Master in Leading financial and with leading educational institution
• Extensive experience in end to end project management from initiation to closure across different domains.
• Well versed with all stages of the SDLC from requirement analysis, designing, documentation, testing, de - bugging, and implementation with good working knowledge on Waterfall, Agile, Rational Unified Process (RUP) and Extreme Programming (XP) models.
• Experienced in Defect tracking through SILK Central, JIRA and Service now
• Experience in training team members on business systems and procedures
• Experience in documentation of business systems using Joomla
• Well versed with JIRA technologies
• Conducted project kickoff meetings and developed/maintained detailed project plans, estimation, resource allocation, execution, tracking, reporting and closure.
• Proficient in Business Process Modeling using UML diagrams - Use Case diagrams, Activity diagrams and Sequence diagrams.
• Experience in conducting Joint Application Development (JAD) Sessions with IT Groups and Project
• Team Members, and conducting Gap Analysis.
• Possess strong Documentation Skills- Process Flows, Use Cases, BRD, FRD, Technical Design Document, and Project Plans.
• Conducted meetings - Daily Stand-up, Sprint Planning, Backlog Grooming, Sprint Demo, and Sprint Retrospective.
• Protected the team from outside interruptions and distractions and removed impediments.
• Managed well with the product dashboard and communications to internal teams and collaborated with the Product Owner on all release activities current and future.
• Traced requirements through the development process and verified adherence using the Requirements Traceability Matrix.
• Analyzed and assessed deviation from the project plan & ensures the achievement of project milestones.
• Managed the change control procedures and ensured that project deliverables are completed within agreed cost, timeline and resource budgets.
• Performed Data analysis, Backend Database testing, Data Modeling and developed SQL Queries to solve problems and meet user's need for Database management in Data Warehouse.
• Possess good working Knowledge on different testing Tool Sahi automation and Selenium.
• Strong knowledge on Service Oriented Architecture, N-tier Architecture, XML parsers, SAX, DOM, XPath, SOAP & RESTful web services
• Worked closely with customer groups in leading, coordinating and participating in user acceptance testing (UAT) to maintain high level of customer satisfaction.
• Organized regular team meetings to ensure Project management processes are tailored to meet the business goals and provided regular reporting on project status to stakeholders and steering committee.
• Communicated and collaborated effectively with business and multiple IT teams for project work and production support.
• Possess excellent interpersonal, communication, conflict resolution, analytical & documentation skills with the demonstrated abilities in customer relationship management.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile-Scrum, XP, RUP

Database: MS SQL Server

Documentation Tools: Power designer, MS Office Suite, Google Suite, SharePoint, Confluence

Project Management Tools: MS Project, JIRA

Business Modeling Tools: MS Visio, Smart Draw, Sybase Power Designer

Web Technologies: HTML, CSS, XML, JavaScript, Apache, AJAX, web services (SOAP, REST)

Testing Tools: Selenium, Sahi, Test Management System, JIRA

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst/Scrum Master/Project Manager

Responsibilities:

• Interacted with Business and Stakeholders to define the goal, scope, deliverables, timelines, deadlines, significance and launches of various features.
• Responsible for the management of several programs like Maryland, Texas, GRE, TOEFL and several other clients of Confidential
• Lead a team of 10 in defining the process of import and export of data between various clients inorder to ensure seamless delivery of tests across platform
• Effectively communicated project expectations (scope, timeline, budget, milestones) to team members in a timely and clear fashion throughout the course of the project.
• Fostered team dynamics with changing team size to align with Agile Standards.
• Responsible for requirements gathering, analysis, and detailed process flow design.
• Facilitated Sprint planning sessions and maintained Sprint Backlogs, Task board, team’s Sprint commitment report, Burn-Down and Burn-Up Charts for Daily Standup.
• Prepared Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Maintaining efficient confluence document for the team
• Involved in release management activities
• Organized and moderated timely Joint Application Development (JAD) sessions with end users, Business users, developers, and testing team as a conflict resolving tool.
• Collaborated with product owner for prioritizing the user stories and creating repositories of the user stories in the product backlog.
• Facilitated various Scrum ceremonies such as Backlog Grooming meeting, Daily Standup meeting, Sprint Planning meeting, Sprint review meeting and Sprint Retrospective meeting.
• Analysis of the new requests and discussion with the functional and technical teams.
• Worked as primary contact person for managing changes to project requirements by administering the change management processes.
• Conducted technical training sessions regarding agile development methods and participated in meetings, technical discussions, reviews and release planning.
• Utilized SQL queries to analyze imported data and conducted report.
• Worked with Databases DB2, Oracle DM, SQL Server for Database testing and maintenance.
• Assisted testing team with Test plans, Test scripts, reviewed Test Cases, and Validated and Monitored Defects using Defect tracking tools and used Sahi for test automation.
• Performed User Acceptance Testing (UAT) and engaged business to complete and sign off testing prior to hand-over to the business.
• Participated in preparing User Manuals and System Guides; provided training to business user group.
• Ensured team understands and commits to specific sprint goals and follows through accordingly.
• Provided consistent and periodic project status report to stakeholders and senior management.
• Protected development team from outside distractions, impediments or team conflicts and maintain focus on product backlog.
• Conducted Sprint Retrospective and analyzed & documented the lessons learned for Sprint Process Improvement.

Confidential

Business Analyst

Responsibilities:

• Involved in Client requirement gathering, participated in discussion & brain storming sessions and documented requirements Liaise with internal and cross functional teams to identify system requirements.
• Establish quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the FDCPA. Map client’s requirements. assess feedback, evaluate areas of improvements.
• Gather detailed market data to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine tuning the selling and the marketing strategies. Provide reports for competitor analysis by keeping abreast of market trends and devising effective counter measures. Provide reports to enhance business potential, conceptualizing & executing strategies to drive sales, augmenting turnover and achieving desired targets.
• Develop functional specification and design sessions with end-users.
• Conducted JAD sessions for communicating with all the project directors and stakeholders. Created process workflows, functional specifications and project initiation artifacts.
• Written advanced SQL Queries to query the data from Data marts and Landings to verify the changes has been made
• Validated the request and response XML by verifying it against the XML schema
• Designed, developed and prioritized Test plan, and test cases, strategies based on requirements and performed regression/smoke/sanity testing on every build created.
• Assistance, coordination and participation in system testing, user acceptance testing (UAT), functional and non - functional testing and test automation using selenium.
• Provided detailed status reports on all testing as well as adherence to quality assurance measures and traceability.
• Interacted with the development team to fix the defects as per the defect report and provided test reports to the QA management on regular basis.
• Analyzed and documented the lessons learned for Business Process Improvement.
• Assess production issues and identify solutions to meet productivity, quality and customer goals.
• Involved in troubleshooting to uncover root causes of technical problems encountered and documentation of issues log and follow up of the patch fix.
• Worked closely with the training team to share knowledge of trends identified and coaching opportunities to inform and improve training modules.