Business Analyst Resume
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OBJECTIVE:
- To obtain a challenging position in IT/IS where I can utilize my skills and expertise that will add business value and provide opportunities for professional growth.
SUMMARY
- Technology driven professional skilled in analysis, design, project management, support and implementation of IT/IS technologies and IT/Telecommunications business solutions.
- Well - rounded dynamic professional with hands on management experience and excellent oral / written presentation skills. Major strengths include business planning, relationship management and development of client strategies.
- A consistent record of accomplishment and leadership illustrated by effective business development in client services.
TECHNICAL SKILLS
- Waterfall / Agile
- Business Requirements
- SDLC
- CTI / IVR / ACD / WFM / CX
- Change Management
- Functional Specifications
- Test Management
- Siebel / Salesforce CRM
- Release Management
- Routing Requirements
- Test Plans
- WAN/LAN/ VoIP / SIP / UDP
- Vendor Management
- GAP Analysis
- Test Cases
- Cisco UCCE / ICM
- Risk Management
- Decision Analysis
- User Acceptance Testing
- Avaya / CMS / PDS
- Budgets, Architecture, Strategy
- Reporting Analytics
- Traceability Matrix
- Genesys Pure Connect / GVP
- Governance, Risk, Compliance
- Data Analysis
- Defect Tracking
- Aspect UIP 7.3 / ALM
- Kaizen Philosophy
- Design Documentation
- Validation
PROFESSIONAL EXPERIENCE
Confidential
Consultant / Project Manager PMO / Business Analyst
Responsibilities:
- Drive project milestones and delivery of SDLC IT/IS and CTI/Telecom implementations
- Managed project plans, financials, resource requirements, risk profiles, and status reporting
- Managed project deliverables, escalation of project issues, risk assessment and mitigation
- Multi-channel cross systems project planning of resources and schedules
- Liaison to HNA-IT, Cross-Systems, MF, Mid-Tier, Gateway, Test Management, and Dev-Ops
- Liaison to AHFC Business Processes, Field Ops, Risk/Compliance and Sales/Marketing
- Monitor governance, adherence, compliance, and provide comprehensive reporting
- Project charters, communication plans, and integration of project schedules
- Provide analysis, consultation, and recommendations to senior leadership as required.
- Managed business needs while meeting operational initiatives and business imperatives
Confidential
Consultant / PMO / Business Analyst
Responsibilities:
- Consult, define and document telephony business requirements
- Translate business requirements to technical requirements.
- Identify issues, dependencies, and risk mitigation
- Liaise with Infrastructure, Network, Engineering, and Solution Architects
- Gather Business Routing Rules/functional/non-functional specifications
- Created UAT test scripts and performed UAT validations
Confidential
Consultant / PMO / Business Analyst
Responsibilities:
- Lead, define, and document telephony business requirements
- Translate business requirements to technical specifications
- Liaison to Legal, Finance, Health Care, Science, and Tax/Accounting
- Liaison to IT/IS Applications/Infrastructure, SME’s, Architecture, Engineering, and QA
Confidential
Project Management / Business Analyst
Responsibilities:
- Residential and Commercial security solutions
- Project planning, tracking, and management of RFI, RFQ, RFP, and site walks
- Scheduling appointments, contracts, proposals, closings, and installations
- Client relationship management /customer service and support
Confidential
Consultant / Business Analyst
Responsibilities:
- Business Analyst / Call Routing Analysis.
- Business requirements / CTI / IVR / ACD / WFM / CRM solutions
- Translate business requirements to technical specifications
- Consult, document, design, manage, and implement business solutions
- Change management/CAB. UAT validation and QA
- Vendor management
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