SUMMARY

• Accomplished and consummate business analyst with seven (7) years of experience in translating complex business requirements into simpler, modular developable units, Agile frameworks, discovery techniques, people skills/techniques, working with BA/QA team, project management reporting and stakeholder management.
• Drives diverse IT initiatives through strategic planning, proactive front - end project management and dynamic client relations.

TECHNICAL SKILLS

Project Metrics: Reporting, Communication, Scope, Schedule, Cost, Risk, Resource Management

Modeling Tools: Visio, UML, Snag-it, Balsamic, Jira, Confluence, SharePoint, Postman, GitHub, CMS

Tools: HP ALM & QC, HP LoadRunner, Salesforce, Toad, Joomla, WordPress, Tumblr, Drupal

Operations and Maintenance: Management, Contract development, stakeholder negotiation with Service Level agreements

UI/UX: 508 compliance, “Don’t make user think’ user experience, usability testing

Domain Knowledge: HRMS, Healthcare, Finance, Grant Management

Methodologies: Champion of Agile principles, Kanban, Waterfall

Quick document productions: BRD, Design, Workflows, UAT, Persona, System reference guides, Status reports, meeting minutes, Release plans, deployment plans

ERP systems: Work day, Peoplesoft, SAP

PROFESSIONAL EXPERIENCE

Confidential, Springfield, VA

Business Analyst

Responsibilities:

• Provide primary Workday support for HCM processes including HR, Payroll, Benefits, Integrations and other processes that may be implemented in the future.
• Work closely with business team members in supporting HCM business functions to facilitate effective business solutions and provide knowledge transfer of system functionality to Business Process Managers, Super Users, Subject Matter Experts, and end-users.
• Analyze business process gaps and identify solution alternatives and guidance to business associates and IS stakeholders for selecting the best solutions to close the gaps.
• Work closely with developers, both internal and external, to define programming requirements and test programming solutions.
• Review software updates and releases and assist with testing as required.
• Support HCM efforts including but not limited to payroll, timekeeping, benefits enrollment, W2 processing, and integrations.
• Work closely with end users to prioritize and manage completion of support tickets. Track and report support metrics.
• Strong ability to lead discussions with the business to analyze, configure, and model processes related to software implementation and development.
• Modify, test, and validate system configuration. Prepare detailed functional specifications for development activities including workflow, reports, interfaces, conversions, enhancements, and forms.
• Build and execute unit testing, integration, and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results).
• Facilitate knowledge transfer, communication and interaction between various functional organizations and the Information Technology department.
• Document and control all changes made to productions systems via change control process.
• Stay current with HCM and Workday technologies to provide effective recommendations that drive business efficiencies.

Working Environment - Windows, MS Word/Excel/PowerPoint, MS Visio, OneNote, Jira, Confluence, Sharepoint

Confidential

Business Analyst

Responsibilities:

• Configure complex Workday business process in primarily in the areas of HCM and Recruiting.
• Support configuration and troubleshooting of business processes in Advanced compensation, Benefits, Absence, Time Tracking, and/or Talent Management
• Lead the development, testing configuration, and implementation of new projects, enhancements, and interfaces.
• Responsible for translating business needs to system design, conduct system/data analysis, and participating in testing and deployment activities.
• Promote changes into production, following strict audit procedures, assist with tenant management, analyze Workday updates.
• Lead creation of audit plans, schedules and testing of system upgrades and new configurations.
• Research, diagnose and resolve issues (e.g. - end-user, business process, security, etc.)
• Work with functional team members to understand requirements and communicate system capabilities/limitations
• Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases
• Maintain proper change management documentation to satisfy the company’s internal/external audit controls and compliance practices
• Support major Workday releases, to include researching new functionality and education the HR team on enhancements as applicable.
• Identify impact and enhancement opportunities associated with a new release and direct regression testing and introduction of required changes as new releases are introduced.

Working Environment - Windows, MS Word/Excel/PowerPoint, MS Visio, OneNote, Jira, Confluence, Sharepoint

Confidential

Manager HR

Responsibilities:

• Consults with line management, providing HR guidance, and build organizational capabilities, behaviors, structures, and processes when appropriate.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, promote recognition, build morale, and increase productivity and retention of key talent.
• Provide HR policy guidance and ensure consistent application of HR policies and practices
• Assists international employees with expatriate assignments and related HR matters.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Execute counseling, performance improvement plans, terminations and exit interviews.
• Create and maintain job descriptions and job posting process to obtain the most qualified candidates.
• Conduct new-employee orientations; monitors training programs.
• Assist in creating and analyzing reports, metrics, and results of department in relation to established goals
• Protect organization's value by keeping the information confidential.
• Involvement with human resources programs including compensation, health and welfare benefits, records management, as well as safety and health.

Working Environment --- Workday Windows, MS Word/Excel/PowerPoint, MS Visio