SUMMARY

• More than 4+ years of successful and progressive experience in all phases of the Software Development Life Cycle (SDLC).
• A result oriented Business Analyst with diversified knowledge in various Domains including, Banking, Insurance and healthcare with extensive experience in ecommerce
• Comprehensive knowledge of Software Development Life Cycle (SDLC) and thorough understanding of various phases like Requirement gathering, Design, Development, Testing and Implementation of software applications
• Excellent understanding of Software Development methodologies like Waterfall, Spiral, Iterative Models (RUP - Rational Unified Process) and Agile Programming Methodology (SCRUM).
• Excellent skills in writing Business Requirements Document (BRD), Functional Requirement Document (FRD), Use Case Specifications, Workflow and diagramming skills for drawing UML diagrams such as Use Case diagrams, Activity diagrams, Collaboration diagrams, Sequence diagrams, Class diagrams, Data Flow Diagrams (DFD) and Requirement Traceability Matrix.
• Actively interact with other corporate departments, including executive, legal and information services as well as vendor relationships.
• Conduct Joint application development (JAD) sessions with relevant Subject Matter Experts (SME’s) to assess and document current configuration.
• Involved in documenting test cases, scripts and resolving User Acceptance Testing (UAT)
• Involved in determining project scope and requirements, estimating schedules, maintaining project documentation and managing workloads using MS Project.
• Well versed in the different stages of the Software testing life cycle, from the conception of preparing Test plan and Test cases to the UAT test phase.
• Service focused - dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverable to the highest standards

PROFESSIONAL EXPERIENCE

Sr. Airline Business Analyst

Confidential - Dallas, TX

Responsibilities:

• Gather requirements and document the functional specification for the Inflight team.
• Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), functional specifications, and defining project plans
• Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Responsible for JAD facilitation. Gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, site visits, and surveys.
• Effectively manages customer expectations and Serve as a primary customer contact and Provide business users with insight into application rules and processes.
• Work with developers, architects and the QA team to ensure comprehension and feasibility of requirements. Manage issues logged by developers and resolve them.
• Work collaboratively with clients and stakeholders - both external and internal to client - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders’ functional requirements and design specification for enhancing several applications
• Bridging the gap in domain understanding between the client and technical team.
• Working knowledge in defect tracking tools Quality Center, Remedy and Rally.
• Identify areas for automation.
• Prepare test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases.
• Design customer reports and extracts from various processing systems.
• Work with the development team to get the bugs fixed.
• Analyze the change request and coordinating the changes required with the development team.
• Train new resources for creation of deliverables.
• Manage Inflight Web Sites, content, format. Keeping current on company standards, formats and documentation for training purposes and as part of keeping compliant with company standards.
• Develop, implemented, and administered training and continued communications for Flight Attendants, Inflight personnel and Inflight Management Streamline processes to archive and store Flight Attendant data for future use, as research information.
• Manage user security on Crew Management Applications for various groups within the Confidential organization. Perform quarterly audits to assure SOX compliance.
• Evaluate, develop, test and implement employee satisfaction programs to promote outstanding internal customer service to Inflight Operations personnel and Flight Attendants at SWA.

Business Analyst

Confidential - Chicago, IL

Responsibilities:

• Involved in continuous BA communication for the new requirements and clarification on existing requirements and prioritization of various business functionalities to be implemented.
• Involved in designing solutions as per requirements and corresponding design discussion to decide on the implementation for each new functionality or enhancements.
• Involved in performance improvement analysis, suggesting solutions and implementation of different business areas mentioned in each User meeting or QA team meetings.
• Involved in complete infrastructure update from previous version of Java to latest MS Java.
• Involved in converting web Services from TIAF JAXB based legacy implementation to CXF JAX-WS Spring based implementation.
• Involved in improving the basic legacy formula calculation logic of application. This involved conversion of basic threading areas to independent running threads and controlled thread pools for better performance. Cross dependencies of formulas were handled in a better way.
• Worked on DB optimization and enhancing performance for the business reports and corresponding stored procedures, which use real time updating data.
• Involved in performance improvement on the database side by instrumenting archiving of historical data and introducing new Autosys UNIX shell jobs to do automated maintenance.
• Involved in converting the logic for basic data feed 25 million rows at times, with dynamically changing fields using extensive UNIX Shell scripting followed by Java side thread handling.
• Involved in separation of specific business area in the application and cloning of existing application, along with meeting the extensive deadlines.
• Involved in planning, estimating and coordination of work for offshore team.
• Responsible for PROD releases for the application since last 2 years.
• Support PROD issues for first 5-10 days of the month which also involves supporting Business users.
• Driven and involved in Scrum calls, Technical design discussion meetings, User workgroup meetings and Engagement review meetings with client along with onsite and offshore leads.

Business Analyst

Confidential - Atlanta, GA

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination process, ARM, Escrow Analysis, ACH based Accounts, maintaining and analyzing customers Accounting books and many other business Areas.
• Worked with the Business users, tech Lead and 3rd party vendors in gathering their requirements and data transaction information.
• Adopted Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Co-author business requirements document with project teams. Extracted, discussed and refined business requirements from business users and team members.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed and implemented processes and tools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose requisite pro.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Case diagrams and Activity Diagrams.
• Assisted project managers with the development of project schedules. Develop requirements and preliminary design for client applications.
• Perform analysis and design projects using a systems development methodology. Work with all levels of client staff in solution definition.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Organized cross training of team members and Users to become more responsive.
• Assisted in development of training materials for new technology and process improvements.