SUMMARY

• Senior Business Analyst/Project Manager with over 15+ years of extensive experience in Information Technology, Telecom, Healthcare, Education,Retail & SaaS.
• Dynamic and Assertive team player with strong commitment, with ability to acclimatize to new technologies and situations, with knowledge to implement the business system/process analysis in an efficient manner using popular tools.

TECHNICAL SUMMARY:

Operating System: UNIX, Windows (Microsoft), Linux, AS400

Application: Vxwork, Rational Requisite Pro, Microsoft Office (Word, Excel, Access, PowerPoint), MS Project, MS SharePoint 2007/2010, MS Visual Studio, MS outlook, MQC (Mercury Quality Center), MATLAB, Continue (Release management tool), IBM WebSphere Business Modeler, Clarity PPM. Power designer, PowerPivot, Remedy, IBM Rational CLM, UML, Lotus Notes, Basecamp, Microsoft Dynamic CRM, JIRA, IBM team Concert, Loggy.

Database: Oracle 9.x, SQL, MySql, LDAP.

Tools: NetMeeting, iRise 8.x, Live - Meeting (Web and Video Conference), STAT (Quest Version Control), t-meeting (Audio conference), AT&T Web conference, PRISM (Primary Repository for Information Systems Management), WebEx, IBM rational team concert, JIRA, Mirosoft Team foundation.

Reporting: SQR, PS Query, Crystal Reports 6.0/8.0/8.5/9.0 , Jasper reporting. SAP BOE report tool

People Tool: Application Engine, Integration Broker, Component Interface, Application Messaging, File Layout, Application Designer, PeopleSoft Internet Architecture, Process Scheduler.

Language: C/C++, Perl, Java, .NET, Tcl, XML, visual Basic.

Network: LDAP, TCP/IP, VoIP, SIP, SDP, RTP.

ERP: SalesForce, Force.com, PeopleSoft Financials, Partner Relationship management (PRM) Identity Software PingFederate (SSO).

PROFESSIONAL EXPERIENCE

Confidential, Berkeley Heights, New Jersey

IT Solution Analyst

Responsibilities:

• Acted as a Business/System solutions Analyst to implement both HPE in house lease management applications though conduction system analysis and data mapping.
• Gap analysis and provide tech solutions for both house lease management application enhancement and vendor application integration.
• Delivered BR/FR documentations.
• Assisted with quality assurance/system testing activities to ensure requirements are met
• Supported & managed client Change requests and post deployment.
• Troubleshot application issues by taking ownership of questions, researching application issues and providing appropriate solutions.
• Followed both Agile & standard waterfall SDLC methodologies.

Confidential, Jersey City, New Jersey

Senor Business Analyst/Project Manager

Responsibilities:

• Acted as a Business/System Analyst and Project Manager to implement clients PRM (partner relationship management) and CMM (Channel Marking Management) client solutions through Zift products.
• Assisted with quality assurance/system testing activities to ensure requirements are met, including but not limited to: verified the testing cases, performed SQL queries against program database, validated & modified the XML documents, etc.
• Provided clients AS-IS analysis and TO-BE solutions.
• Conducted system analysis and data mapping for systems integration through: SSO, SFTP or Zift CMM - client CRM (Salesforce, etc.) API.
• Delivered BR/FR documentations.
• Implemented/developed the system integration solutions through configuration on both Zift and client Salesforce CRM systems.
• Supported & managed client Change requests and post deployment.
• Helped to plan & manage overall implementation deliverables.
• Troubleshot application issues by taking ownership of questions, researching application issues and providing appropriate solutions.
• Followed both Agile & standard waterfall SDLC methodologies.

Confidential, Fairfield New Jersey

Senor Business Analyst/Project Manager

Responsibilities:

• Acted as a Business/System Analyst and Project Manager to implement clients’ Account Payable automation solution through Cor360 product.
• Provided final BR/FR documentations to IT Development to build the Client application.
• Provided clients AS-IS analysis and TO-BE solutions.
• Supported & managed client Change requests and post deployment.
• Planned & managed the overall implementation delivery schedule.
• Configured the application based on Client’s requirement.
• Acted as both a Business/System Analyst & Project Manager for new product development and existing product enhancement.
• Assisted with quality assurance/system testing activities to ensure requirements are met, including but not limited to: verifying the testing cases, performing SQL queries against program database, etc.
• Troubleshot application and implementation issues by taking ownership of questions, researching application issues and providing appropriate solutions.
• Followed both Agile & standard waterfall SDLC methodologies.

Confidential, Union New Jersey

Senior Business Systems Analyst

Responsibilities:

• Conducted business process, Data flow and requirements analysis to develop a corporation’s new Identity Management System.
• Conducted business/functional requirements for a new “Sign system” development in JDA.
• Created a BR, FR, user Cases for various BBB UIs.
• Worked with development team to analyze the business/security rules for data access.
• Supported developer to create Application Design Documents, including backend, API & front end designing.
• Conducted system testing by both creating and executing the test cases.
• Helped QA to prepare for UAT cases.
• Supported CRs for the post deployment through Remedy.
• Utilized IBM CLM tool to manage project SDLC.
• Helped project managers to create project plans based on project road map.
• Delivered weekly & monthly project executive status report.
• Worked with both Agile and Waterfall Project Management methodologies.

Confidential, Princeton New Jersey

Lead Business Systems Analyst

Responsibilities:

• Led business requirements from various software applications, such as .Net, Java and MainFrame, gathered, analyzed, and translated business needs into IT infrastructure requirements to migrate both application and database servers to Cloud.
• Identified both inter-applications dependencies and common shared services dependencies.
• Acted as liaison between application teams and engineering teams by providing accurate and timely updates to all stakeholders and taking a proactive role in solution definition.
• Gathered the application requirements, conducted risk analysis for infrastructure mitigation and tracked technical issues, status, and resolutions.
• Helped PM on overall IT infrastructure migration plan and coordinated service delivery schedule with the third-party vendors.
• Defined and documented new migration business process.
• Evaluated existing applications/processes, identified the areas of improvements and worked with the PM to implement the improvements.
• Applied industry-standard analysis and documentation techniques to assist in organizing project work.
• Managed the project documentation library on SharePoint 2010 platform.
• Conducted the CRM through Remedy.
• Followed Standard Waterfall SDLC (Software Development Lifecycle) methodology.