SUMMARY

• Experience of 7+ years as a Business Analyst with solid understanding of Business Requirement Gathering, Business Process Flows, Business Process Modeling, and Business Analysis. Experience in diversified industry sectors including Banking, Insurance, and Ecommerce. Extensive knowledge and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile, and Hybrid Agile.
• Skilled in conducting and facilitating Requirement Gathering Activities to collect SMART requirements using various elicitation techniques including, but not limited to Interviews, Requirement Workshops, Prototyping, Questionnaire, JAD sessions and Brainstorming
• Proficient in creating Business Requirements Document (BRD), Functional Specifications Document (FSD) by breaking down the features presented in Vision and Scope Document
• Good knowledge in constructing UML diagrams like Activity diagrams, Business Context diagrams, Data flow diagrams and Use Cases
• Adept in handling Requirement Churns by performing Impact Analysis
• Conducted Enterprise Application Assessments, System Analysis, finalize technical and Functional Specifications and high - level design documentation for projects.
• Involved in Sprint Planning, Sprint Review and Retrospective meetings and experienced in deriving requirements by breaking down Epics to User stories
• Was involved in Business Case Preparation, Cost Benefit Analysis, and Business Definition Requirements.
• Involved in Business Case Preparation, Cost Benefit Analysis, and Business Definition Requirements
• Familiar with Software Testing Life Cycle (STLC) process
• Coordination of business requirements by maintaining a smooth flow of communication with senior management, client stakeholders and technical team
• Experienced in implementing Data Validation using different types of SQL Queries likes Joins and Aggregations etc.
• Adept in creating decision tables and Normalization in SQL
• Able to maintain Cross Functional Team Management with On-Shore and Off-shore teams
• Prioritized user stories, Epics and themes and plan them into sprint releases, based on client deliverables
• Participated in System Integration projects where Gap Analysis and Impact Analysis were conducted to compare AS-IS and TO-BE processes
• Created various types of reports/sub-reports, drilldown like standard and cross-tab reports with bar chart, pie chart, line-chart graph representation reports using Tableau
• Developed mockup, wireframes for proposals on upcoming or existing Business Requirement inline to the roadmap of stakeholders
• Gathered and documented requirements by conducting meetings with SMEs and Stakeholders. Researched business processes and related rules and restrictions
• Documented requirements into Story Cards and/or Sequence, Design flow diagrams as needed. Confirmed business processes, technical/non-technical requirements for the business processes
• Wrote test cases and test developed tasks for conformance of technical, functional, UI and data requirements. Verified developed functionality for expected behavior by identifying various scenarios
• Strong experience in interacting with stakeholders/customers, gathering requirements through interviews, workshops, and existing system documentation or processes, defining business processes, identifying and analyzing risks using appropriate templates and analysis tools
• Facilitated in planning User Acceptance Testing (UAT) and worked closely with QA team
• Involved in GUI testing, Functionality testing, System testing, Unit testing, Integration Testing, and Regression testing

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile, Scrum, Hybrid Agile

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, and Root Cause Analysis

Project Management Tools: Microsoft Project v2013, MS Office Suite v2013

Agile Project Management Tools: Jira, Confluence, TFS

Business Modeling Tools: Microsoft Visio v2013, SnagIt

Content Management Tools: Microsoft SharePoint v2013

Testing Tools: HP QC, HP ALM v11.5, Soap UI

Other Language & Tools: MY SQL Server

Reporting Tools: MS Excel, Tableau

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Gathered requirements by conducting interviews with the product owner and with the client’s team for the new feature being developed
• Broke down the requirements into user stories and documented them in Rally
• Groomed the user stories in backlog grooming sessions
• Worked with the developer to find out the best strategy to implement the new feature for the Account Access application
• Provide subject matter expertise and prioritize work for the development team
• Worked with management to develop policy, workflow and technology best practices, identify issues, and develop creative solutions
• Wrote test cases for various scenarios in the Acceptance Criteria
• Involved in System Testing and Acceptance testing and documented the defects if there are any

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• SDLC Methodology, Hybrid Agile was implemented to develop and build the system
• Interacted with the Users, Developers, Project Manager and SMEs to get a better understanding of the Business Processes
• Identified, analyzed and understood the needs and requirements of the client and the company
• Elicited requirements through Brainstorming, Joint Application Development (JAD), and one-on-one interview sessions
• Collaborated with Senior management, PM and project teams to gather and analyze high level and low-level requirements for Scope, Timeline and Budget planning of the project
• Prepared Business Requirement Document and converted them into Functional Requirements and Technical Specification
• Involved in creating Test Plans, Test Cases, and Test Scripts for different modules in the application according to the Business Requirements Documentation
• Created UML Diagrams including Use Cases Diagrams, Sequence Diagrams, Activity Diagrams, Data Flow Diagrams (DFDs) and MS Visio
• Performed Document Management using MS SharePoint
• Coordinated with Test Coordination Center to setup and follow up on daily, weekly, and monthly reports
• Used HP Quality Center to log all the test scripts, test cases and generated the reports on the daily basis
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas
• Conducted the design and requirements walkthroughs with designers, developers and management staff
• Documented design specifications for online help and user guides
• Created various types of reports/sub-reports and drilldown like standard and cross tab reports with bar chart, pie chart and line-chart graph representation reports using Tableau
• Worked with Software Quality Assurance Process with excellent testing skills with the knowledge in test planning and process execution
• Performed Gap Analysis (AS IS & TO BE state of the project), Risk Analysis of the existing process and evaluated the benefits of the new system

Environment: SCRUM, Tableau, HP Quality Center, MS Visio, MS SharePoint, Agile Methodology, MS Office - Excel, PowerPoint, Word, Outlook; UML, SQL Queries.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Participated in all the phases of the Software Development Life Cycle (SDLC) from discovery to Maintenance phase
• Conducted scrum ceremonies (grooming, sprint planning, backlog refinement, daily stand-ups, review meetings etc.)
• Gathered requirements through Brainstorming, Interviews, and Questionnaire sections within various divisions/units of Confidential
• Tracked the agency needs to better understand how future enhancements can improve the user experience
• Acted as liaison between business owners and technical team
• Performed Gap Analysis, Root Cause Analysis, and Risk Analysis
• Effectively organized the Task Board and activities involved in it
• Planned and Created various SharePoint Workflows. Provided MS Visio diagrams and Excel Wireframes to the customer to socialize the customer in the development process and progressed the wireframe sign off process
• Designed Business Requirement Document and translated it into a Functional Specification Document in an efficient manner
• Tracked and managed Product Backlog, burndown metrics, and velocity and task breakdown
• Assisted Project Manager in developing the Project Plan. Implemented agency wise business standards in SharePoint 2016
• Maintained Sprint burn down chart, Product burn down chart, Time boxed Sprints, and Daily Scrum meetings for the record
• Worked on enhancing inventory system and it included integration of data from various excel sheets and other data sources, validate them and migrate it onto one database for proper implementation of the enhanced system
• Organized requirement/design sessions to coordinate with various lines of business during user story development
• Created Test Cases, Use Cases, Test Plans for UAT Testing. Actively engaged in manual testing to identify the bugs and aided in fixing the issues as earliest as possible
• Developed a quick and thorough understanding of Microsoft SharePoint 2016. Performed Quality Assurance testing on developed SharePoint Site and Web Parts
• Authored Requirements document, Use Case Specifications, Systems Requirement Specification (SRS), Requirement Change Request, Data Dictionary along with the technical staff and developers
• Helped the Product Owner to prioritize the Backlog, and helped in prioritizing the resolution of defects or bugs
• Created User Manual and Conducted training sessions for users to better understand the SharePoint process and enhance customer experience towards SharePoint
• Wrote Use Case and built Use Case Diagram/ Activity Diagram using MS Visio

Environment: MS Office, Excel, PowerPoint, MS Visio, Project Planning Software, SharePoint 2007, SQL Server, Wireframes, MS Project, GAP Analysis, UAT, Quality Assurance Testing.

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Consolidated with the Project Manager, Business Analyst and conducted team meetings and JAD Sessions for technical requirements gathering, business analysis, testing and project coordination
• Analyzed the existing process by using UML diagrams like Activity diagrams, use case diagrams and System Use cases
• Review KYC (Know Your Customer) policy and applying to all levels of customers for compliance
• Standardized KYC Forms to include the additional relevant questions in various sections including Customer Identification Program, Customer Due Diligence, Enhanced Due Diligence, Product Due Diligence, Specialized Due Diligence (Casinos, Money Service Business)
• Review and update documents for new and existing accounts including title change, verifying authorized signatures, according to the AML and Bank Procedures
• Developed a high-level Business Requirements Document (BRD) and had them base-lined from the business owner and stakeholders
• Conducted JAD sessions to review the documents and resolve requirement conflict between stakeholders
• Involved in prioritizing the defects and writing business requirements to resolve them
• Analyzed the gathered requirement and created Business Requirement Document (BRD) and Functional Requirement Document (FRD)
• Involved in a lot of investigation, research and diagnosis to ensure that the project was heading towards the right direction
• Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT)
• Used HP Quality Center Tool to maintained Requirement Traceability Matrix (RTM)
• Identified trends and anomalies in complex transactional and customer data to detect and report suspicious activity related to Money laundering
• Reviewed test results and provided meaningful and timely feedback on management responses/remediation plans
• Used Requisite Pro to document, review and analyze the requirements
• Created Business process flow charts using MS Visio
• Elicited requirements by asking right questions, analyzing the answers and translating the business requirements into specifications
• Verifying information (i.e. products status and account activity) about clients with relationship managers and sales teams
• Relayed information regarding policy, client ownership and product activity to KYC Analyst processing cases

Environment: Agile, MS Visio, Requisite Pro, MS Office, JIRA, JAD, UML, Web Services, SharePoint, KYC, AML, Gap Analysis, UAT, RTM, MS Project.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Assisted the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, Identifying Key Risk Indicators, and KYC documentation oversight/management requirements
• Analyzed client needs and provided project status updates and provided technical assistance and support to project managers
• Monitored project progress and addressed client issues with various project development stages including cost estimation
• Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD
• Facilitated JAD sessions with SME’s and business analysts from other feeder systems for a detailed analysis and a better understanding of the impact of various projects on each other
• Conducted Gap Analysis by creating Swim Lane diagrams and highlighted the differences between the Current (AS IS) environments versus the Target (TO BE) environment
• Developed and Documented timelines for Project Delivery, Dashboards, and managed Projects and Resources to successful completion
• Analyzed the gathered requirements and created Business Requirement Document (BRD) and Functional Requirement Document (FRD) for securities reporting application using Standard SDLC templates in MS Word
• Maintained SDLC standards by documenting Project Request Document, Project Planning Document, Scope document, Risk Scorecard, and Planning Phase End Metrics.
• Wrote Use Case and built Use Case Diagram/ Activity Diagram using MS Visio
• Involved in a lot of investigation, research and diagnosis to ensure that the project was heading towards the right direction
• Wrote business requirements document for the installation of Actimize AML WLF (Water List Filtering), Actimize AML CDD (Customer Due Diligence)
• Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT)
• Managed the development of change management process for enterprise data, working with the system owner and data stewards to document the existing change control process and define new processes as needed
• Developed, implemented, and maintained transaction-level monitoring for unusual activity
• Documented Business Requirement Document (BRD) and Functional Specification Document (FSD) to define features of the mortgage loan application and communicated these documents to the stakeholders
• Documented Use Cases and consulted the development team so that they have a clear understanding of the requirements
• Reviewed test results and provided meaningful and timely feedback on management responses/remediation plans
• Created Business process flow charts using MS Visio
• Ensured compliance with a service-level agreement (SLA)
• Reviewed data to create ad-hoc reports for external department managers and employees in Excel and Tableau
• Created and Prioritized the Back Log in Jira, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.

Environment: AML, Gap Analysis, MS Visio, Excel, Tableau, JIRA, Agile, HP ALM, MS Project, SharePoint, Outlook, PowerPoint, Acceptance Criteria, UAT.