Senior Business Analyst Resume

SUMMARY

Agile Scrum Master and ITIL Foundations certified professional.
Roles include Scrum Master, CMDB Lead, Change Advisory Board, Business Analyst, Systems Analyst, Quality Assurance, Delivery Lead and Manager.
Expertise in effectively managing relationships and expectations with customers, vendors, system developers, business partners, and executive management.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

Employer is Kyyba.
Managed ServiceNow configuration items, incidents and requests for a support group.
Developed ServiceNow reports and designed dashboards to measure productivity and monitor SLAs.
Managed projects including application testing for Windows 10 compatibility, server replacement, application monitoring and solution for weak cell phone signals.
Perform business analysis and quality assurance activities for initiatives and enterprise projects including functional specifications, test cases and traceability matrices.
Lead initiatives to deploy solutions for business partners with emphasis on integration with other systems.
Configure COTS software.
Lead Joint Application Development efforts.
Train business partners and produce training materials.
Work with vendors regarding bids and deployment activities.

Senior Business Analyst

Confidential

Responsibilities:

Served as Agile Scrum Master on a team that focused on software integrations.
Authored User Stories, Definition of Done, test scenarios and Acceptance Criteria.
Maintained Scrum Board.
Coordinated with other teams to develop Epics and Features.
Performed business analysis and quality control activities.
Mentored offshore and onshore BAs and QA personnel.
Planned/Coordinated Kanban and Scrum releases.
Work closely with developers and the business to design software solutions.
Created process/data mapping diagrams and procedural/instructional documents.
Conducted software demos, training and presentations.
Collaborated with vendors on solutions.
Coordinated UAT testing and sign off.
Provided post - release support and root cause analysis.

Regulatory Systems Business Analyst

Confidential

Responsibilities:

Roles included Business Analysis, Systems Analysis, Database Design, Project Management, and Release/Build Coordinator.
Authored functional and technical specifications and User Interface documents including Use Case and Agile documents.
Advised team and developed strategies on conversion from SDLC to Agile.
Managed customer enhancement requests from inception to post-deployment verification.
Wrote SQL code for data updates.
Created process and data models to assess impact of enhancements on database structure.
Conducted database design activities for new and updated tables.
Led process improvement projects.
Performed GAP analysis between existing and replacement software.
Led deployment / release meetings.
Built and deployed Java and SQL code (Oracle).
Diagnose and manage resolution of system defects, conducting root cause analysis.

Lead IT Analyst

Confidential

Responsibilities:

Supported Incident, Reporting, Knowledge Management Change Management and Configuration Management functions of enterprise ITIL software (ServiceNow) for Confidential Americas (GECA). Earned ITIL Foundations certification.
Trained and supported Confidential Business and IT employees/contractors regarding ServiceNow usage and processes.
Served on two person Change Advisory Board. Provided final review and approval of change requests. Tracked out-of-compliance deployments and responded to internal auditor inquiries.
Conducted monthly CMDB audits to ensure compliance.
Performed GAP analysis between current and future state for application conversion.
Assessed need for system enhancements, develop requirements/functional specifications, perform testing and manage implementation process.
Identified and execute process improvements and configuration changes.
Provided operational support and training to over 1000 ServiceNow and Business Objects users
Designed reports for Enterprise Data Warehouse using SAP Business Objects and SQL. Designed crosstab/pivot tables, graphs and multi-tab reports.
Performed change impact analysis.
Managed website content update process.
Modified HTML and JavaScript for web content.
Managed deployment and conversion of websites to new environments.
Managed and scheduled work for multiple off-site teams in Mexico and India.
Collaborated with Compliance Team to balance user interface, functionality and process requirements with requirements mandated by Internal Audit and External Governance.

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