SUMMARY

• Over 10 years of IT project management/business analysis experience, and over 12 years of management and strategic planning experience.
• Extensive background in accounting/finance analysis, process improvement and change management.
• Leverages strong analytical and project management skills to support the delivery of IT solutions for clients.
• Problem solver with strong leadership experience. Excellent written and verbal communication skills. Impeccable public speaker.

AREAS OF EXPERTISE

• Process Mapping/ Process Reengineering
• Demonstrated Leadership
• Strategic Planning & Operations Management
• Project Management & Systems Implementation
• Quality Improvement & Multi - Tasking
• Advanced Problem-Solving
• Change Management
• Customer Relationship Management
• Quantitative & Qualitative Research Methods

PROFESSIONAL EXPERIENCE

SENIOR CONSULTANT, BUSINESS PROCESS ANALYST

Confidential

Responsibilities:

• Leads Organizational Change Management (OCM) efforts for the Securities and Exchange Commission’s (SEC) Project and Lifecycle Management System (PaLMS) Release 2 project.
• Develops and updates OCM Project Schedule, Communication Plan, Stakeholder Analysis and Engagement plan Training plan in collaboration with project manager and product owner; develops Job Aids and Reference Guides to support stakeholder training.
• Effectively and frequently communicates direction and guidance in a clear and concise manner to the team to ensure transparency and consistency across the team
• Interfaces and consults with all levels of personnel, including senior executives, on a regular basis to manage client expectations and establish rapport
• Analyze new and complex project-related problems and create innovative solutions
• Proactively identifies opportunities to mature the requirements management program and provide recommendations for process improvements based on lessons learned
• Effectively communicate and convey a thorough understanding of the requirements management lifecycle and hierarchy to stakeholders
• Research, compile, and analyze information to develop/revise processes, procedures, presentations, lessons learned, and requirements documentation ensuring that final outputs meet standards for order, clarity, conciseness, style, and terminology
• Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects
• Responsible for helping SEC Divisions/ Offices, project teams transition from As-Is to To-Be to accomplish the organization’s goals or project activities and objectives through comprehensive analysis of their existing processes
• Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer
• Provide leadership to other contractor business reengineering specialists

SENIOR BUSINESS ANALYST / CONSULTANT

Confidential

Responsibilities:

• Accessed project site to review relevant pre-existing artifacts like SOP, project charter and other historical documents which shed more light on current process redesign objectives.
• Standardized and developed various templates for the District of Columbia Department of Taxation (DCDT) Process Reengineering and Improvement effort utilizing BPMN 2.0 standards and Software/System Development Lifecycle methodology (SDLC).
• Developed Process Binders that served as walkthrough documents with stakeholders during the business process As-Is discovery and documentation phase of the Process Reengineering and Improvement effort.
• Created Business Process Modeling artifacts like BPMs, Overview Diagrams (OV), Functional Decomposition Diagrams Functional Organizational charts, Timelines, Business Process Description Documents (BPDDs), Business Process Narrative Documents, Concept of Operations (CONOPS), Project Charters etc.
• Conducted process improvement workshops to explain key modifications and enhancements to Customer Service team and to solicit feedback.
• Generated two sets of deliverables: high level process diagrams for senior management and detailed diagrams for developers and other technical stakeholders.
• Identified risk areas and actors through document reviews, meetings and walkthroughs and submitted findings to the Sponsor’s office.
• Designed various As-Is and To-Be system interface mockups and wireframes using Visio and Balsimiq.
• Acted as the liaison with business process owners and other stakeholders to identify risks associated with the business processes of the DCDT.
• Assisted the DCDT process reengineering and improvement Sponsor’s office in change management by identifying all relevant stakeholders, facilitating meetings, documenting participants comments and recommendations for As-Is and To-Be processes.
• Created project Timelines, ‘T’ and communication plans and their associated OVs to help impacted personnel have visibility, clarity, understanding and visual outlook of how changes will be implemented and how transition will be conducted.

SENIOR BUSINESS ANALYST

Confidential, Columbia, MD

Responsibilities:

• Facilitated Joint Application Design (JAD) sessions to gather requirements for performance improvement of the Department of Education Fellowship Grants Management System (FGMS).
• Led the business process As-Is discovery and documentation phase of the Process Reengineering and Improvement effort for the Grants Tracking Help Desk group.
• Facilitated process reengineering and improvement sessions with the FGMS team to walkthrough new features and functionalities enhancements per their requirements.
• Created Business Process Models and Process Narratives as part of the FGMS process documentation and improvement effort.
• Support PMO with analysis, coordination and reporting of project program results.

SENIOR BUSINESS ANALYST

Confidential

Responsibilities:

• Reviewed pertinent historical documents in preparation for current process redesign objectives.
• Facilitated meetings to review various operational processes and gather requirements for the implementation of upgrades for the Housing and Urban Development (HUD) Voucher Management System (VMS).
• Collaborate with functional users and Program Officers to perform User Acceptance Testing (UAT) of system enhancements; track and fix defects and assure consistency with requirements.
• Assisted program manager to identify and document risks which were highlighted during process reviews and discussions.