SUMMARY

• Analytical and results - oriented IT/Telecom professional with experience in Data/Business analysis, Data Migration, Project management, Software development life cycle(SDLC), Software testing life Cycle(STLC), Business Requirements Documents (BRDs), Use Cases, Functional Requirement Documents (FRDs), User acceptance testing(UAT).
• Dynamic and self-motivated with extensive experience as a Scrum master with in-depth knowledge in Telecom domain. Excellent analysis, planning and problem solving skills.
• Acted as Scrum master for Product teams with a focus on guiding the teams towards improving the way they work.
• Acted as a Project Manager when necessary
• Assisted team to remove impediments by having an understanding the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery

TECHNICAL SKILLS

Skills: Agile methodologies, Backlog refinement, Sprint planning, Coaching agile practices, Removing impediment, Retrospective meetings, Team building, Burndown charts, Business Business Definition Requirements, Client Specific Documentation, Root Cause Analysis, Sustainability Analysis, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis.

Technical skills/Tools: SQL, Dynamic SQL, Oracle 9i, 10g, Toad, C/C++, COBOL, Rally, Quality Center (QC), Jira, Remedy, Maximo, IBM DB2, SQL Plus, Unix, Putty, WinSCP, OPTIMA, Agile/Scrum

Telecom E-commerece tool: Art Technology Group (ATG), BCC Business Control Center, ACC ATG control center

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Scrum master

Responsibilities:

• Utilizing Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption
• Coordinating all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Worked with customers and product manager to prioritize and validate requirements.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Confidential

Business System Analyst

Responsibilities:

• Facilitated JAD sessions involving business users Confidential all levels including the development teams and determined detailed business requirements.
• Designed Work flows, Use Cases, Process flows, Flowcharts and modeled the Information Value Chain for all the transactions.
• Analyzed gaps in the Process and IT structure for segments and transactions and identified areas of improvement.
• Identified key Metrics for future opportunities and made recommendations. Prepared Value proposition for the recommendations.
• Attend meeting to gather development requirement information to enhance Confidential &T wireless projects on both Sales and Services.
• Facilitated the collection of functional requirements from system users and prepared business requirement documents (BRD) which provided the guidelines and scope for technical teams to develop prototypes and aided in system implementation.
• Developed Business Analysis Models that included entity classes, use case diagrams, sequence diagrams that provided a view of the end user requirements.
• Worked as an key link between the Business Users and the various Business Units/ Teams involved in the application development for the better understanding of the business and IT process.
• Represented the Information Systems teams Confidential client meetings, documented meeting outcomes, and coordinated all internal and external action items to close issues in support of the project requirements.
• Prepared the Scope, Business Requirements and Business Specifications for the project.
• Performed risk analysis of the business requirements to identify the key risk areas for the project and prioritized the application development and testing.
• Facilitated meetings with the QA teams for continuous improvement of the QA process.
• Facilitated user acceptance testing and development of test strategies with developers and testers.
• Worked with Development team, Business users and Quality Analysts for developing test cases from the Business Requirements.
• Defined test cases, created test scripts and interacted with QA / development teams in identifying and resolving errors and in User Acceptance Testing (UAT).
• Followed a structured approach and organized business requirements into logical groupings comprising of Business Processes, Business Rules, and Information Flows, thus ensuring that Critical Requirements are not missed.

Confidential

Responsibilities:

• Writing SQL and PL/SQL Codes according to the requirement of project.
• Working on ETL process.
• Coordinating with Tier 2 Support, Tier 3 Support and ATT OSS team.
• Finding Root Cause Analysis for mediations error, backlog file and re-processing them by correcting them
• Communicate with the customers on a regular basis.
• Execute SQL queries, functions & Scripts
• Understanding the complexity of the issue, prioritizing and resolving the business issues faced by the clients.
• Solving issues raised by customers through AOTS (Tickets).
• Ensure data loading into database with all possible records as per customer’s requirement.