Business Analyst Resume New Jersey, NJ - Hire IT People

PROFILE:

A seasoned business analyst with strong project management skills having more than 20 years professional experience in various industries and who possesses exceptional analytical, leadership, teamwork, communications, and interpersonal skills.

SUMMARY:
Broad business background includes extensive knowledge in the following areas:
Telecom

Network Provisioning

Service Provisioning

Service Order Processing

Operator Services

Work Force Management OSSs

Customer Billing

Working knowledge of NGN technologies

Marketing

Insurance

Claims Processing

Accounting

Reinsurance

Work Center Automation

Acord XML

Workers Compensation Regulatory Reporting

Diverse experience includes proficiency with the following skills:

Strong communication, negotiation,

and collaboration skills

Business Analysis and Rqmts documentation

Excellent documentation skills

System Requirements and Engineering

Project Planning & Tracking

Business Process Re-engineering

Change Management

Application Development

Release Management

Database Design

TECHNICAL

Databases : VSAM, IMS, DB2, Teradata
Languages : COBOL II, Assembler, JCL, CLIST/REXX, Dialog Manager, SQL, UNIX
Development Tools : HTML / TSO/SPF, CA-11, CA-7, FILEAID, SYNCSORT, SAR, MS
Office, MS Project, VISIO, RequisitePro
Telco Systems/Apps : Telcordia ServiceGate™, DMR/SNET e.Gateway, WFA/C, WFA/DI, CRIS,
TIRKS, AWAS-Work Bench, TEAM / TEMS

PROFESSIONAL EXPERIENCE

Confidential, 2006-present

Business Analyst / PM
As an IT Business analyst, I am responsible for developing business requirements, supporting design and development efforts, and creating testing strategy for various development and production support efforts within the Claims IT department.

Recent projects include

Detailed (Workers Compensation) Claim Information (DCI) Regulatory Reporting application – defined the system requirements for extracting data from the claims management system (Claim Vision), formatting, and reporting to regulatory agency (NCCI).

Medical Data Call Regulatory Reporting application – Mentoring junior BA through the requirements definition and documentation process. Providing Subject Matter Expertise.

Customer (Claim) Survey application – defined the system requirements, overall test strategy, and system testing for the development and implementation .

Customer Relationship

Demonstrated ability to develop strong, trusting relationships with business partners while guiding and influencing technical solutions.

Demonstrated ability to act as liaison between business partners and IT organization

Project Management

Manage complete SDLC for assigned projects

Manage project scope, and secure client approval/signoff prior to code development phase.

Results oriented - demonstrated by adherence to project timeline and an ability to anticipate and resolve issues

Business Requirements

Work closely with business partners to define scope and requirements in order to produce comprehensive business requirement documents

Produce and maintain requirements traceability

Successfully manage open issues to ensure requirements development progress

Test planning & management

Ensure business requirements are being addressed

Ensure adequate testing and QA process

Provide status to user and IT management

Confidential, 2004-2006

Systems Engineer / Technical Requirements Lead (Client: Verizon Communications, White Plains, NY)
As the Technical Requirements Lead, and working with business user and IT team, I was responsible for the development of system requirements in support of a suite of work force management applications.

Business Requirements

Partner with User Reps. To walk end-users through business processes in order to identify potential areas for automation

Facilitate requirements gathering session with business customer

System Requirements

Big picture – maintain larger perspective for the engineering team i.e. feature/issue impacts across applications and coordinate requirements development

Write and review system requirements

Ensuring that my team’s system requirements comply with standards

Maintain system requirements traceability

Change Control Issues

Evaluate and estimate level of effort for new work

Monitor application testing results

Personnel/Staff

Review resumes, conduct interviews, provide hiring recommendations
Manage work efforts and project timelines for team of five engineers.

Confidential, 2002–2004

Systems Engineer (Client: Confidential,Piscataway, NJ)
As a Systems Engineer, was responsible for producing and maintaining system requirements for an electronic service order gateway (Telcordia ServiceGate™).

For Telcordia’s BellSouth client, I Successfully produced and maintained 4 releases of system requirements specifically supporting Directory, DID/DOD/PBX, Port, and Resale Services.
I also, played a key role in the prototyping and development of an Applied Research (Telcordia Technologies subsidiary) developed application (Breeze) for creating structured system requirements which renders XML output.
Having a strong telephony and applications development background, I was able to provide a substantial amount of support to the Systems Engineering Team with respect to the services offered by BellSouth, the Breeze application, and the CVS software (file/source management software) .

Confidential, 1997–2002

Systems Engineer, Business Process Analyst, Project Manager (Clients: Confidential)
In my various assignments and roles for these clients, my responsibilities and experience have included:

Providing marketing support for Fujitsu Consulting’s RFPs/RFIs responses
Coordinating Web development and content across international corporate websites for Fujitsu Consulting’s TELCOM360 service offering
Producing data mapping documentation for systems integration projects
Defining and documenting Change Control Processes and Requirements Management Processes for SBC’s eGateway application.
Documenting and validating business processes and current workflows for the planning, provisioning, and maintaining of SONET networks at Global Crossing, Inc.
Leading a small team of business analysts and system architects in creating an architecture proposal for an MCI / WorldCom provisioning interconnection gateway
Managing a large team of business analysts, developers, testers, DBAs, SAs, and a system architect for SBC’s eGateway service activation application.
Developing system requirements for a Web based application supporting Local Number Portability at AT&T
Leading weekly Change Request Review Board meetings for AT&T LNP project
Developing code/procedures to support a customer account and circuit data migration project at Ameritech.

Confidential,NJ 1984 – 1997

Project Coordinator: (Newark, NJ) 1997
Project Lead (Madison, NJ) 1991-1996
Programmer/Analyst (Madison, NJ) 1988-1990
Admin/clerical (Madison, NJ) 1984-1987

EDUCATION

Approximately 30 weeks of training including: Project Management, IT Management, Client/Server, Programming Languages, Operating Systems, Networking

Business Administration, Economics

Application Programming

Accounting, Business Administration, Data Processing

We provide IT Staff Augmentation Services!

Business Analyst Resume

New Jersey, NJ

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