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Business Analyst Resume

New Jersey, NJ


A seasoned business analyst with strong project management skills having more than 20 years professional experience in various industries and who possesses exceptional analytical, leadership, teamwork, communications, and interpersonal skills.

Broad business background includes extensive knowledge in the following areas:

  • Network Provisioning
  • Service Provisioning
  • Service Order Processing
  • Operator Services
  • Work Force Management OSSs
  • Customer Billing
  • Working knowledge of NGN technologies
  • Marketing
  • Insurance

  • Claims Processing
  • Accounting
  • Reinsurance
  • Work Center Automation
  • Acord XML
  • Workers Compensation Regulatory Reporting
  • Diverse experience includes proficiency with the following skills:

  • Strong communication, negotiation,
  • and collaboration skills

  • Business Analysis and Rqmts documentation
  • Excellent documentation skills
  • System Requirements and Engineering
  • Project Planning & Tracking
  • Business Process Re-engineering
  • Change Management
  • Application Development
  • Release Management
  • Database Design

    Databases : VSAM, IMS, DB2, Teradata
    Languages : COBOL II, Assembler, JCL, CLIST/REXX, Dialog Manager, SQL, UNIX
    Development Tools : HTML / TSO/SPF, CA-11, CA-7, FILEAID, SYNCSORT, SAR, MS
    Office, MS Project, VISIO, RequisitePro
    Telco Systems/Apps : Telcordia ServiceGate™, DMR/SNET e.Gateway, WFA/C, WFA/DI, CRIS,
    TIRKS, AWAS-Work Bench, TEAM / TEMS


    Confidential, 2006-present

    Business Analyst / PM
    As an IT Business analyst, I am responsible for developing business requirements, supporting design and development efforts, and creating testing strategy for various development and production support efforts within the Claims IT department.

    • Recent projects include
  • Detailed (Workers Compensation) Claim Information (DCI) Regulatory Reporting application – defined the system requirements for extracting data from the claims management system (Claim Vision), formatting, and reporting to regulatory agency (NCCI).
  • Medical Data Call Regulatory Reporting application – Mentoring junior BA through the requirements definition and documentation process. Providing Subject Matter Expertise.
  • Customer (Claim) Survey application – defined the system requirements, overall test strategy, and system testing for the development and implementation .
    • Customer Relationship
  • Demonstrated ability to develop strong, trusting relationships with business partners while guiding and influencing technical solutions.
  • Demonstrated ability to act as liaison between business partners and IT organization
    • Project Management
  • Manage complete SDLC for assigned projects
  • Manage project scope, and secure client approval/signoff prior to code development phase.
  • Results oriented - demonstrated by adherence to project timeline and an ability to anticipate and resolve issues
    • Business Requirements
  • Work closely with business partners to define scope and requirements in order to produce comprehensive business requirement documents
  • Produce and maintain requirements traceability
  • Successfully manage open issues to ensure requirements development progress
    • Test planning & management
  • Ensure business requirements are being addressed
  • Ensure adequate testing and QA process
  • Provide status to user and IT management
  • Confidential, 2004-2006

    Systems Engineer / Technical Requirements Lead (Client: Verizon Communications, White Plains, NY)
    As the Technical Requirements Lead, and working with business user and IT team, I was responsible for the development of system requirements in support of a suite of work force management applications.

    • Business Requirements
  • Partner with User Reps. To walk end-users through business processes in order to identify potential areas for automation
  • Facilitate requirements gathering session with business customer
    • System Requirements
  • Big picture – maintain larger perspective for the engineering team i.e. feature/issue impacts across applications and coordinate requirements development
  • Write and review system requirements
  • Ensuring that my team’s system requirements comply with standards
  • Maintain system requirements traceability
    • Change Control Issues
  • Evaluate and estimate level of effort for new work
  • Monitor application testing results
    • Personnel/Staff
      • Review resumes, conduct interviews, provide hiring recommendations
      • Manage work efforts and project timelines for team of five engineers.

    Confidential, 2002–2004

    Systems Engineer (Client: Confidential,Piscataway, NJ)
    As a Systems Engineer, was responsible for producing and maintaining system requirements for an electronic service order gateway (Telcordia ServiceGate™).

    • For Telcordia’s BellSouth client, I Successfully produced and maintained 4 releases of system requirements specifically supporting Directory, DID/DOD/PBX, Port, and Resale Services.
    • I also, played a key role in the prototyping and development of an Applied Research (Telcordia Technologies subsidiary) developed application (Breeze) for creating structured system requirements which renders XML output.
    • Having a strong telephony and applications development background, I was able to provide a substantial amount of support to the Systems Engineering Team with respect to the services offered by BellSouth, the Breeze application, and the CVS software (file/source management software) .

    Confidential, 1997–2002

    Systems Engineer, Business Process Analyst, Project Manager (Clients: Confidential)
    In my various assignments and roles for these clients, my responsibilities and experience have included:

    • Providing marketing support for Fujitsu Consulting’s RFPs/RFIs responses
    • Coordinating Web development and content across international corporate websites for Fujitsu Consulting’s TELCOM360 service offering
    • Producing data mapping documentation for systems integration projects
    • Defining and documenting Change Control Processes and Requirements Management Processes for SBC’s eGateway application.
    • Documenting and validating business processes and current workflows for the planning, provisioning, and maintaining of SONET networks at Global Crossing, Inc.
    • Leading a small team of business analysts and system architects in creating an architecture proposal for an MCI / WorldCom provisioning interconnection gateway
    • Managing a large team of business analysts, developers, testers, DBAs, SAs, and a system architect for SBC’s eGateway service activation application.
    • Developing system requirements for a Web based application supporting Local Number Portability at AT&T
    • Leading weekly Change Request Review Board meetings for AT&T LNP project
    • Developing code/procedures to support a customer account and circuit data migration project at Ameritech.

    Confidential,NJ 1984 – 1997

    • Project Coordinator: (Newark, NJ) 1997
    • Project Lead (Madison, NJ) 1991-1996
    • Programmer/Analyst (Madison, NJ) 1988-1990
    • Admin/clerical (Madison, NJ) 1984-1987


    Approximately 30 weeks of training including: Project Management, IT Management, Client/Server, Programming Languages, Operating Systems, Networking

    Business Administration, Economics

    Application Programming

    Accounting, Business Administration, Data Processing