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Business Analyst Resume

New Jersey, NJ

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PROFILE:

A seasoned business analyst with strong project management skills having more than 20 years professional experience in various industries and who possesses exceptional analytical, leadership, teamwork, communications, and interpersonal skills.

SUMMARY:
Broad business background includes extensive knowledge in the following areas:
Telecom

  • Network Provisioning
  • Service Provisioning
  • Service Order Processing
  • Operator Services
  • Work Force Management OSSs
  • Customer Billing
  • Working knowledge of NGN technologies
  • Marketing

    • Insurance

  • Claims Processing
  • Accounting
  • Reinsurance
  • Work Center Automation
  • Acord XML
  • Workers Compensation Regulatory Reporting

    • Diverse experience includes proficiency with the following skills:

  • Strong communication, negotiation,

    • and collaboration skills

  • Business Analysis and Rqmts documentation
  • Excellent documentation skills
  • System Requirements and Engineering
  • Project Planning & Tracking
  • Business Process Re-engineering
  • Change Management
  • Application Development
  • Release Management
  • Database Design

    • TECHNICAL

    Databases : VSAM, IMS, DB2, Teradata
    Languages : COBOL II, Assembler, JCL, CLIST/REXX, Dialog Manager, SQL, UNIX
    Development Tools : HTML / TSO/SPF, CA-11, CA-7, FILEAID, SYNCSORT, SAR, MS
    Office, MS Project, VISIO, RequisitePro
    Telco Systems/Apps : Telcordia ServiceGate™, DMR/SNET e.Gateway, WFA/C, WFA/DI, CRIS,
    TIRKS, AWAS-Work Bench, TEAM / TEMS

    PROFESSIONAL EXPERIENCE

    Confidential, 2006-present

    Business Analyst / PM
    As an IT Business analyst, I am responsible for developing business requirements, supporting design and development efforts, and creating testing strategy for various development and production support efforts within the Claims IT department.

    • Recent projects include
  • Detailed (Workers Compensation) Claim Information (DCI) Regulatory Reporting application – defined the system requirements for extracting data from the claims management system (Claim Vision), formatting, and reporting to regulatory agency (NCCI).
  • Medical Data Call Regulatory Reporting application – Mentoring junior BA through the requirements definition and documentation process. Providing Subject Matter Expertise.
  • Customer (Claim) Survey application – defined the system requirements, overall test strategy, and system testing for the development and implementation .
    • Customer Relationship
  • Demonstrated ability to develop strong, trusting relationships with business partners while guiding and influencing technical solutions.
  • Demonstrated ability to act as liaison between business partners and IT organization
    • Project Management
  • Manage complete SDLC for assigned projects
  • Manage project scope, and secure client approval/signoff prior to code development phase.
  • Results oriented - demonstrated by adherence to project timeline and an ability to anticipate and resolve issues
    • Business Requirements
  • Work closely with business partners to define scope and requirements in order to produce comprehensive business requirement documents
  • Produce and maintain requirements traceability
  • Successfully manage open issues to ensure requirements development progress
    • Test planning & management
  • Ensure business requirements are being addressed
  • Ensure adequate testing and QA process
  • Provide status to user and IT management

    • Confidential, 2004-2006

    Systems Engineer / Technical Requirements Lead (Client: Verizon Communications, White Plains, NY)
    As the Technical Requirements Lead, and working with business user and IT team, I was responsible for the development of system requirements in support of a suite of work force management applications.

    • Business Requirements
  • Partner with User Reps. To walk end-users through business processes in order to identify potential areas for automation
  • Facilitate requirements gathering session with business customer
    • System Requirements
  • Big picture – maintain larger perspective for the engineering team i.e. feature/issue impacts across applications and coordinate requirements development
  • Write and review system requirements
  • Ensuring that my team’s system requirements comply with standards
  • Maintain system requirements traceability
    • Change Control Issues
  • Evaluate and estimate level of effort for new work
  • Monitor application testing results
    • Personnel/Staff
      • Review resumes, conduct interviews, provide hiring recommendations
      • Manage work efforts and project timelines for team of five engineers.

    Confidential, 2002–2004

    Systems Engineer (Client: Confidential,Piscataway, NJ)
    As a Systems Engineer, was responsible for producing and maintaining system requirements for an electronic service order gateway (Telcordia ServiceGate™).

    • For Telcordia’s BellSouth client, I Successfully produced and maintained 4 releases of system requirements specifically supporting Directory, DID/DOD/PBX, Port, and Resale Services.
    • I also, played a key role in the prototyping and development of an Applied Research (Telcordia Technologies subsidiary) developed application (Breeze) for creating structured system requirements which renders XML output.
    • Having a strong telephony and applications development background, I was able to provide a substantial amount of support to the Systems Engineering Team with respect to the services offered by BellSouth, the Breeze application, and the CVS software (file/source management software) .

    Confidential, 1997–2002

    Systems Engineer, Business Process Analyst, Project Manager (Clients: Confidential)
    In my various assignments and roles for these clients, my responsibilities and experience have included:

    • Providing marketing support for Fujitsu Consulting’s RFPs/RFIs responses
    • Coordinating Web development and content across international corporate websites for Fujitsu Consulting’s TELCOM360 service offering
    • Producing data mapping documentation for systems integration projects
    • Defining and documenting Change Control Processes and Requirements Management Processes for SBC’s eGateway application.
    • Documenting and validating business processes and current workflows for the planning, provisioning, and maintaining of SONET networks at Global Crossing, Inc.
    • Leading a small team of business analysts and system architects in creating an architecture proposal for an MCI / WorldCom provisioning interconnection gateway
    • Managing a large team of business analysts, developers, testers, DBAs, SAs, and a system architect for SBC’s eGateway service activation application.
    • Developing system requirements for a Web based application supporting Local Number Portability at AT&T
    • Leading weekly Change Request Review Board meetings for AT&T LNP project
    • Developing code/procedures to support a customer account and circuit data migration project at Ameritech.

    Confidential,NJ 1984 – 1997

    • Project Coordinator: (Newark, NJ) 1997
    • Project Lead (Madison, NJ) 1991-1996
    • Programmer/Analyst (Madison, NJ) 1988-1990
    • Admin/clerical (Madison, NJ) 1984-1987

    EDUCATION

    Approximately 30 weeks of training including: Project Management, IT Management, Client/Server, Programming Languages, Operating Systems, Networking

    Business Administration, Economics

    Application Programming

    Accounting, Business Administration, Data Processing

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