Senior Business Analyst Resume

SUMMARY

Proven, successful, and results oriented leader with a strong background in Business Intelligence, Data Analysis, Project Management, and Programming.
Excellent analytical skills and problem - solving abilities with a proven record of accomplishment for producing innovative, quality work within strict timelines.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

Provide leadership to a developing team of Business Analysts supporting the Government Funded Systems, Enterprise AR and Enterprise Collections Departments.
Support the Lead acquisition process for Rural Health Care (RHC) and the Schools and Libraries (E-rate) programs.
Consolidated reporting and data analysis utilizing data from multiple billing systems for financial and operational reporting.
Developed an application to facilitate the entry of billing adjustments. This reduced entry errors, reduced the duplication of Adjustments thus improving the collection of receivables.
Developed an Invoice recreation process for accounts with Billing issues. This process saves 100’s of hours a year and reduces errors through the manual recreation in process prior.
Developed a data acquisition process to extract the RHC and ERate leads from the publicly available website. The process allowed the company to not renew an existing $60,000 contract and avoided the need to negotiate an additional contract for the other data source provided by the administrator’s website.

Confidential

Sr Billing Analyst

Responsibilities:

Develop Operational and Metric reporting for the Enterprise Leadership Team.
Develop Data Mining application / Tools to identify Ordering and Billing issues.
Assist in the development of Enterprise Data Warehouse.
Develop and maintain SalesForce Dashboards and reports in support of the Enterprise Revenue Assurance Department
Developed a process to identify and allocate the Written Off Accounts Receivables amounts from multiple Billing systems enable the finance team to allocate reserves more accurately improving Cash Flow
Supported the “Lunch and Learn” series of trainings.
Developed and conducted basic training for new team members.

Confidential

Wholesale Reporting Lead

Responsibilities:

Development, Enhancement and Support of reporting assets utilized in the management of a large distributed telecom claims and collections system.
Supported a geographically diverse user community of over 300 associates, supervisors, managers and executives.
Development and support of Monthly Financial reporting data including business metrics for the Wholesale Line of Business utilizing Crystal Reports, PL/SQL, MS SQL Server, MS Access and MS Excel automation. Ad-hoc reporting for Manager and Executive level analysis including staff productivity and enhancement ROI utilizing Crystal Reports, PL/SQL, MS SQL Server, MS Access and MS Excel automation.

Confidential

STAFF-SYS ANALYSIS and PROG, Project Manager

Responsibilities:

Project Manager for Confidential IT internal projects worked by the Ordering Management and Gateway Solutions group.
Managed projects ranging from small, single-team projects to multi-phased cross-organizational development efforts. Duties encompassed all phases of the Software Development Life Cycle.
Collaborated with multiple development teams to determine delivery schedule of business cases.
Analyzed the functionality delivered and the prioritization of the deliverables to realize the benefits described in the business cases.

Confidential

Sr Systems Engineer

Responsibilities:

Lead a team of analysts in the support of 4 testing environments and production. Analyzed existing processes and support procedures resulting in the development and documentation of a standard support methodology to enable consistent results, faster deliveries and improve overall customer satisfaction.
Implemented a Release Lead concept in which analysts oversaw sections of the release implementation process giving them responsibility for a segment of the process which increased overall knowledge of the work performed while improving processes and increasing the general knowledge of the staff.