SUMMARY

• 9 years of experience as a Business Analyst with strong experience in finance, mortgage, insurance and banking domain.
• 5 years’ experience as a Lead Business System Analyst
• A certified AWS developer associate with proven experience in leading efforts for cloud base application development
• Strong experience working in Agile Scrum environment and a strong scrum advocate
• Strong working experience with data analysis, data structures, XML structures and Web Services
• Experience with creating data mapping documents based on project demand
• Strong experience in designing and reviewing various documents including the System Requirement Specifications (SRS), Business requirements document (BRD), Use Cases, Functional Requirements Document (FRD), Non - Functional requirements documents (NFRD) Systems Design Specification (SDS), and testing documents.
• Experience in gathering and documenting high level and detailed business and technical requirements
• Good knowledge of Data Marts, OLAP, Dimensional Data Modeling, Star Schema and
• Experience in using a variety of elicitation techniques to ensure the comprehensive acquisition of applicable user stories and requirements including prototypes, examination of scenarios, formal and informal interviews, facilitated workshops, observation of business process and end-user activities, questionnaires, review of technical documentation, market analysis, reverse engineering, simulations, and benchmarking of processes and systems.
• Performed user acceptance testing, validated results and Identified and documented user acceptance test defects
• Strong experience in partnering with Business Stakeholders and vendor to resolve UAT test defects
• Ability to identify and communicate to project management any potential conflicts and dependencies between projects whilst working on projects involving multiple vendors
• Strong experience managing and supporting enterprise applications.
• Proven track record of producing high quality results and on-time delivery of product enhancements.
• Trained, motivated and mentored onshore/offshore technology team members and business analysts, established key initiatives, set challenging objectives and goals and resolved ambiguities to ensure project deliverables meet business needs.
• Strong technical experience in Building SAS datasets from database, develop SAS macros, templates and utilities for data cleaning and reporting
• Experience in Defining, prioritizing and communicating secured agreement on project objectives and scope
• Ability to identify and communicate to project management any potential conflicts and dependencies between projects.
• Experienced in facilitating Joint Application Development (JAD), sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Plan and conduct User Acceptance Testing and User Training with all necessary documentation.
• Experience in business process modeling, gap analysis, process improvement or re-engineering on medium to large-scale IT projects, describing the “as-is” and “to-be” business processes
• Experience in leading solutions from producing technical requirements through solution architecture, development, testing, and deployment phases
• Strong Data Warehousing, Data Marts, Data Analysis, Data Organization, Metadata and Data Modeling experience in RDBMS databases

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS Visio, MS Office Suite, Rational Suite

Methodologies: Agile, RUP, Waterfall

Requirement Management Tools: Rational Suite (requisite Pro, Clear case, Clear Quest, Rose), Caliber RM, Optimal Trace 5.1, Rally, HP Quality Center. TFS, JIRA, Confluence

Applications: MS Office (Word, Excel, PowerPoint, InfoPath, OneNote, Publisher, Outlook, Access) MS Project 2000, Business objects, SAS, Crystal Reports,, Oracle, MySQL, Sybase. SAP Business Objects.

Languages: UML 2.0, HTML,XML, SQL

PROFESSIONAL EXPERIENCE

Confidential, MI

Senior Business Analyst

Responsibilities:

• Involved in documenting user requirements, technical specifications and developed reporting manuals.
• Developed back-end PL/SQL packages, UNIX shell scripts for data migration and batch processing.
• Wrote simple SQL queries to determine KPI and KRI for the new Data Lake
• Defined and documented requirements, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Generated and formatted Reports using Global Variables, Expressions and Functions for the reports. Designed and implemented stylish report layouts.
• Designed new reports and wrote technical documentation, gathered requirements and analyzed data
• Developed SQL queries used by reports to retrieve information from relational database and data warehouse
• Coordinated the testing efforts in UAT testing.
• Created consolidated Requirements Documents, Use Case Surveys, Use Cases, External Vendor development user guides, and Supplemental Specifications for external development projects and API services
• Involved in creating targeted questionnaires for SMEs to gather requirements.
• Partnered with the business stake holders, process owners, users to identify their requirements, produced detailed specifications and to plan the project deliverable
• Used JIRA to document user stories, acceptance criteria, opened task and closed task
• Used Confluence to store project artifacts (BRD, Templates, process flow diagrams)
• Facilitated the JAD sessions with the primary stakeholders, end users for requirement elicitation.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and technical lead.
• Identified, researched, investigated, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Involved in Requirements scoping and identifying high priority requirement for implementation.
• Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.
• Validated technical designs created by IT developers against functional specifications.
• Assisted QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Defined and documented requirements, identified gaps, evaluated requirements and change requests, managed scope and transferred knowledge.
• Coordinated the testing efforts in UAT testing.

Environment: MS SQL Server, Load runner, MS Office Tools, SAS, MS Outlook, MS Visio, JIRA, Confluence

Confidential - TROY, MI

Business Systems Analyst

Responsibilities:

• The purpose of this project is to provide the ability to validate State and Branch validations for loan originators. The functionality will prevent loans from being created when a user s licensing is not valid, and provide the ability to assign the lead to a team of users so the lead can be assigned to a user with valid licensing who can originate the loan.
• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries.
• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.
• Used JIRA to document user stories, acceptance criteria, opened task and closed task
• Used Confluence to store project artifacts (BRD, Templates, process flow diagrams)
• Involved in identifying business process and developing business process flow diagrams
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Sales and Lending support to ensure the rules and guidelines have been met.
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD).
• Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.
• Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.

Environment: MS SQL Server, Load runner, MS Office Tools, SAS, MS Outlook, MS Visio, JIRA, Confluence

Confidential - Boston MA

Business Analyst

Responsibilities:

• The project involves implementing a vendor managed solution that will improve the application payment processes and reporting capabilities (SAP Business Objects) to reduce ongoing support costs. The solution proposed will transition the pension payment processes to the vendor - based Application.
• Conducted requirements workshops, interviews and used questionnaires to document Business Requirements (BRD).
• Modeled the business process flows through UML, activity & sequence diagrams using MS Visio.
• Interacted with business owners, SMEs, and management team to gather requirements to create Use Case and Activity Diagrams to further develop Technical requirements and/or Functional Specifications documents.
• Wrote SQL queries to extract data from the database for Backend Testing.
• Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements.
• Participated in the team meetings to discuss issues arising out of the Quality Assurance (QA) testing.