SUMMARY

• Certified CSM with over7 year of experience as Business Analyst, Scrum Master, Data Analyst, Software Tester and Project Management.
• Experience in various domains and tools such as Healthcare, eCommerce (B2B & B2C), Insurance, Digital Marketing,UI/UX, Customer Relationship Management (CRM), Business Intelligence and Data Visualization tools.
• Expert in leading meeting, Conducting / facilitating JAD sessions, requirement workshops, brainstorming, surveys, A/B Testing, and usability test, sprint planning meeting, sprint sync - up and retrospective meeting and daily scrum meeting.
• Expertise in Requirement Gathering and documenting Business Requirement Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Use Case & User Story Documents andGAP Analysis Document across the deliverables of a project (SDLC).
• Strong process modeling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class Diagramsand etc. in MS Visio.
• Proficient in software testing at various levels ( Unit, Integration, and System Testing ) utilizing testing types, techniques and tactics. (Regression, Acceptance, Destructive, A/B Testing, etc.)
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases.
• Hands on experience with various RDBMS (Relational Database Management Systems) including MS SQL Server, MySQL, Oracle, etc and wrote SQL queries to generate data reports for different levels of management, Data Analysis and resolving database issues.
• Hands on experience with Business Intelligence (BI) and Data Visualization tools (Tableau) with sound understanding of DataWarehouse concept and ETL process.
• Profound understanding of various programming and script languages such as Java, Python, JavaScript, HTML, XML and CSS.
• Experienced in various SDLC methodologies such as waterfall, Agile, Scrum, XP, and Kanban.
• Expert of Microsoft Dynamics CRMwith multiple Enterprise level CRM implementation experiences; Familiar with end-to-end development with the use of OOTB, Custom Sales, Field Service, Marketing Service Module of D365.

TECHNICAL SKILLS

Environment: Languages: C, C++, C#.NET, Java

Operating System: Windows 8/10/XP/Vista 8.1, Azure

Programming/Scripting Languages: JavaScript, SQL/T-SQL, HTML, VB.net/ VBScript, C#, ASP.net

Database: Oracle, DB2, MS Access, SQL Server

SDLC Methodologies: Agile, Waterfall, Scrum, Kanban, XP

Business Analytics Tool: SSIS, Power BI, SSRS, Tableau, Excel,Cystal, Google Analytics, MS SQL Server

Project Management Tool: Microsoft Office, SharePoint, Asana, JIRA, Twillo

Business Modeling Tool: Axure RP, Canva, Balsamiq, MS Visual Studio eCommerce Platform: Wordpress, Amazon,Magento

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Scrum Master/Agile Business Analyst

Responsibilities:

• Use Daily Scrum, Sprint Planning, Sprint Refinement, Sprint Review meeting to facilitate the team undergo a smooth transition from waterfall to Scrum
• As a Product Owner, work directly with stakeholders to gather functional requirements for Confidential mobile application system development; Collaborated with Project Manager for the Sprint Backlog preparation and grooming and Sprint release.
• Develop and maintain relationships with key stakeholders to facilitate discussion and implement on the New features, Initiatives, and Products
• Work as WordPress and WooCommerce Admin for data configuration, deployment and setting business rules.
• Cooperate with Development Team, Tech Leads and Project Manager to convert Functional Requirements to Technical solutions and discuss over technical feasibility for all User Stories before each Sprint Planning
• Prepare Business Requirements, Feature Lists, Information Architecture Diagrams, User Story, Prototype and Mockups for stakeholder to review
• Work with CTO, COO, Marketing Team and Web Developers to define and implement Tracking Metrics (Visits, Orders, Insurance, Login, Registration, site speed etc)
• Work in an Agile environment to support Product Backlog Refinement and Prioritization
• UtilizeBalsamiq Mockups 3 to build mockup for each User Stories
• Facilitate JAD sessions, technical review sessions and other project meetings as required
• Define and refine key business requirements from Marketing Department regarding Product Management, Product Listing, Cross-referencing and Customer Loyalty Program
• Prepare Test Data and Test Cases for User Acceptance Testing
• Work with Development Team and QA Team for defect analysis
• Write and define Test Cases creating Test Scripts, interacting with QA/development teams in fixing errors and developing User Acceptance Testing (UAT) to ensure changes which are made to the application meet client needs and that application integrity is maintained
• Coordinate and participate in Deployment UAT after weekly release; sign off requirements after each release.
• Coordinate and facilitate release planning and deployment between onsite/offshore/3rd party team
• Prepare and document User Manuals for website back server

Environment: Agile/Scrum, B2B & B2C E-commerce, Product Backlog, User Stories, Use Cases, Content Management, WordPress, WooCommerce, PHP, Product Management, Balsamiq Mockups 3, MS Visio, MS Word/PPT

Confidential

Sr. Business Analyst/Scrum Master

Responsibilities:

• Successfully built up Integrated Care Plan (ICP) Dynamics CRM platform providing care service to 10,000 active clients and over 8,000 fillings annually at the hospital and improving client enrollment rate by 40% for a regional assisted living facility
• Involved in implementing Agile Scrum methodology to improve communications between Stakeholders, Developers and Business Owners; Facilitated release planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Exclusively designed and customized solutions as per requirements using custom Workflows, new Entities, Forms, Users and Teams, BPFs, Dashboards and Business Rules to Security as well as using of plug-ins and server-side integration (SharePoint Integration)
• Developed user stories for initial and on-going specifications using web recourses, which lead to a successful implementation of client facing portal via AdxStudio, marketing campaigns through integrated MailChimp and E-sign service function via HTML
• Performed Gap analysis between business requirements and the functionality within Microsoft dynamics CRM via Requirement Traceability Matrix (RTM)
• Assisted with creating test maps, step by step guidelines and walkthrough videos for the end-user training and performed functional testing prior to User Acceptance Testing (UAT)
• Embedded Power BI within Dynamics CRM to analyze and monitor the process in the sales and marketing department and forecasted the future business trend through generating reports based on multiple dimensions (insurance type, product type, customer segmentations, etc.)

Environment: Agile/Scrum, Healthcare, JIRA, Excel, Tableau, Product Backlog, User Stories, Use Cases, Requirement Traceability Matrix, Sprint, JAD, Axure RP, MS Visio, MS Word/PPT

Confidential, Washington DC

Business Analyst

Responsibilities:

• Evaluated and integrated above application/enhancement with existing CIQ system
• Collected Business Requirements and documented Technical Specifications for CIQ project
• Involved into the full SDLC from Planning, Initiation, Design, Implementation, Testing & Delivery of the software development process with technical and business team;
• Designed and developed mobile application Prototypes and Mock-ups using Axure RP and Visio;
• Experienced in Use Cases, Version Control, Implementation, Configuration, Testing, and Support
• Worked with a co-located team in Sprint Planning, PBI estimation, PBI Ranking, PBI assignments, Sprint Reviews and Retrospectives
• Discussion of User Story prioritization, Product Backlog Optimization with Dev Lead and Test Lead during Sprint Backlog Refinement and 3-Amigo meetings;
• Respond to developers’ questions regarding functional requirement specifications;
• Coordinate between development/agile team with clients/stakeholders regarding any possible requirement changes;
• Confirm and decide release periods, involved in release planning together with Scrum Master and stakeholders;
• Generate reports to management for any reporting requests and data requests from operation team;
• Acted as a gatekeeper in the Service Request Process to keep the developer team from being inundated with requests;
• Assisted PM on Program Roadmap, attended the weekly group meeting and Daily Scrum/Stand-up Meeting for monitoring and adjustment;
• Involved in Manual and Automatic Testing process; involved in Test Planning and review Test Cases as well as User Acceptance Testing (UAT);
• Streamlined business process with Business Modeling Tools, such as evaluated and proposed solutions to lessen the congestion and delay for the Unit-based Medicine Fulfillment process;
• Coordinated and participated in the drafted User Manual of the mobile software;

Environment: Agile, Healthcare, JIRA, Excel, Tableau, User Story, Backlog, Requirement Traceability Matrix, Sprint, JAD, Axure RP;

Confidential, Washington DC

Business System Analyst

Responsibilities:

• Assisted in implementing D365 CRM platform via field service module to support Fund’s Regional Technical Assistance Centers (RTACs) IT service support system regarding technical service request from other internal Departments
• Collaborated with area and functional departmentswith project solution formulation and forecasting based on Technical Assistance (TA) activities and available resources based IMF02 budget guideline.
• Analyzed previous Fund’s IT Infrastructure Library System (ITIL) via As-is & To-be documents to provide enhancement solutions (Prototypes/Mockups)
• Enforced a Waterfall methodology over the SDLC of the project development to better define the rationale of the project scope and goal.
• Worked with Project Managers, Operation Team and IT Department to define and implement Requirement Tracking Matrix (RTM) (visits, login, registration, and site speed etc)
• Gathered and articulated business requirements via diverse means (i.e. SME interviews, JAD session, Focus Group interview, surveys), interpreted relevant information and maintained the document repository on Requisite Pro
• Built dashboard via JIRA to monitor performance of project management processes, and provided ongoing support and maintenance for these report as needed using Crystal
• Collaborated with IT department and ETL developers to conduct data migration between SAP ERP database and CRM online using Scribe and wrote SQL queries to sort and analyze data during project life cycle
• Used Visio to document screen mockups, wireframes, system flows, interfaces, use cases, and business rules and generate the UML diagrams such as state diagrams, classis diagrams, business process flow and Entity-relationship diagrams
• Facilitated JAD sessions, technical review sessions and other project meetings as required.

Environment: Waterfall, Marketing, MS Word, MS Excel (advanced), UAT, Usability Test, BRD MS Visio, MS Word/PPT