SUMMARY

• To obtain a challenging and progressive Business Analyst role, where my skills, experience in Business Analysis, Implementation and Support can be effectively used to improve operations and contribute to organizations objectives.
• I am a result oriented Business Analyst, possessing critical knowledge of modern software methodologies and excellent understanding of the Software Development Life Cycle (SDLC) Waterfall, Agile & RUP from inception and eliciting requirements up to Quality Assurance (QA) testing.
• I have over 10 years Business Analysis experience in Information Technology, Human Resources, Banking, Telecommunications, Insurance and Health Care Industries.
• I possess experience discovering, documenting business, functional and non - functional requirements.
• I also possess excellent leadership, communication, exceptional documentation and analytical skills, an excellent facilitator and a team player.

TECHNICAL SKILLS

• MS Office Suite - Word; Excel; PowerPoint; Access; SharePoint; Project; Visio.
• HPL; iNVIEW; HCM; HRIS. Viewpoint, Viewpoint 2013 Datafile.
• SAP HR; Oracle; Web Portal; Search Portal.
• HP Quality Centre & IBM Rational Functional Tester.
• Joint Application Development Sessions (JAD)
• Windows 2k, 2003, Vista; 7; Mac; SOLARIS; UNIX; LINUX.
• Rational Rose & Lotus Notes.
• Microsoft Sequel Server, Microsoft Visual Studio.
• UML Use Case; Swim Lane; Class Diagram
• Business intelligence; Cognos Reporting Tools; SQL; TFS Workbench.
• User Acceptance Testing (UAT)
• Applicant Tracking System (ATS)
• User Training Materials Documentation
• Search Engine Optimization (SEO)
• Security Roles and Access Rights Definition
• UltiPro, HASTUS, RTSI, Infor, Multirail PC, Maximo, CAD/AVL, SMIS. D3, OPTIC.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Creating and modifying service plan based on service needs from each group through collaboration with Confidential business units and external stakeholders (VIA Rail, CN, and CP).
• Basic simulation of changes to infrastructure builds, fleet scenarios, and temporary and/or permanent service restrictions from Capital Infrastructure and Rail Corridors in order to develop more precise timetabling information with a faster turnaround to address and communicate the impacts of such changes on schedules and operations.
• Maintaining, importing, and exporting the data used to support these activities and other Confidential data initiatives.
• On demand reporting for models, schedules, and the Schedule side of On Time Performance.
• Facilitate JAD (Joint Application Development) sessions and workshops.
• Facilitate requirement gathering and detailed Gap analysis sessions, review requirement documents created in the process.
• Analyzed and map business workflows and processes.
• Created workflow diagrams to support the process agreed to by the stakeholders.
• Established solid working relationships with open communication with vendor and business via meetings and interviews.
• Responsible for gathering and defining business requirements as well as translating those requirements into functional requirements.
• Providing weekly update to the project team regarding the progress of the projects.
• Ensured regular flow of information between the entire project team and vendor by means of, M.S outlook, formal and informal briefing sessions, memos, presentations and teleconferences.
• Facilitating RFI & RFP process, drafting procurement documents including technical and functional requirements and specifications.
• Reviewed user acceptance test strategies to ensure the planned testing is comprehensive and consistent with the business requirements. Support user acceptance testing by analyzing problem logs as required to: provided clarification of business requirements and defined which problems needed to be resolved for implementation.

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Provide support and recommendations regarding appropriate use of the payroll processes in Viewpoint.
• Ability to set up and maintain company assets in Viewpoint’s HR module
• Created and generated ad hoc reports in Viewpoint based on business requirements.
• Facilitate JAD (Joint Application Development) sessions and workshops.
• Facilitate requirement gathering and detailed Gap analysis sessions, review requirement documents created in the process.
• Analyse and map business workflows and processes.
• Ensure compliance with policies, procedures and regulatory requirements.
• Facilitate meetings, document and distribute meeting minutes and utilize project management tools where necessary.
• Developed (SOW) Statement of Works, (WBS) Work Breakdown Structure and Gant Chart in managing multiple projects
• Evaluated selection, developed strategies, project and implementation plans based on thorough research and input from stakeholders.
• Resolved conflict with business units to overcome conflicts in requirements and arrive at a feasible solution.
• Conducted gap, ROI, business impact analyses, business cases, defined constraints, risks, dependencies and presented to the project team.
• Managed change by working with business units to determine and document the business processes and workflow changes in Viewpoint.
• Established solid working relationships with open communication with vendor and business via meetings and interviews.
• Documented detailed analysis of end-to-end business processes, workflow mapping and action items, issues and ensured information is accurate and complete.
• Participated in the vendor demo of HRIS systems and solutions

Confidential

Senior Business Analyst

Responsibilities:

• Conducting kick off meeting with the project team/stakeholders to provide overview of the project and their key deliverables.
• Created workflow diagrams to support the process agreed to by the stakeholders.
• Organized Business Process Mapping (BPM) sessions with stakeholders including HR and Payroll teams.
• Responsible for gathering and defining business requirements as well as translating those requirements into functional requirements.
• Providing weekly update to the project team regarding the progress of the projects.
• Created detailed data dictionary and managed the document repository (Shared Drive) for my team.
• Gathered requirements on Insurance Industry licensing and company assets management and implemented in UltiPro.
• Created Requirements Plan document for Phase II of the UltiPro System as a guideline to managing documents and obtaining signoffs.
• Analyzed business processes/requests and produced detailed system requirements to proceed with development of the solution.
• Created, defined and updated the security roles and access rights for the UltiPro system.
• Ensured regular flow of information between the entire project team and vendor by means of, M.S outlook, formal and informal briefing sessions, memos, presentations and teleconferences.
• Managed the UAT verification phase and ensured that all functionality is tested and defects are fixed.
• Measured standards by understanding of Key Performance Indicator (KPI) analysis and performance measurement
• Reviewed user acceptance test strategies to ensure the planned testing is comprehensive and consistent with the business requirements. Support user acceptance testing by analyzing problem logs as required to: provided clarification of business requirements and defined which problems needed to be resolved for implementation.
• Ensured a successful implementation for each assigned project by: contributing to the system and user implementation strategies; participating in problem resolution post-implementation; and transitioning support of the application to the HR support group.

Confidential

Senior Business Analyst

Responsibilities:

• Created reports in Viewpoint based on business requirements.
• Conducting kick off meeting with the project team/stakeholders to provide overview of the project and their key deliverables.
• Defined the integration of the Applicant tracking System with Horizon (HRIS) system for Confidential ’s internal application process.
• Defined data mapping spreadsheets for data exchange between the two systems.
• Organized Business Process Mapping (BPM) sessions for the Internal Recruitment process with stakeholders including Hiring Managers and Recruiters.
• Responsible for gathering and defining business requirements as well as translating those requirements into a solution requirement.
• Providing weekly update to management regarding the progress and milestones of my projects.
• Created detailed data dictionary (DD) and managed the document repository (SharePoint) for my team.
• Created Requirements Plan document for Phase two of the Applicant Tracking System as a guideline to managing documents and obtaining signoffs.
• Communicated with vendors on the Search Engine Optimization of Confidential ’s career portal.
• Took the lead in obtaining executive approval for initiatives by documenting business case documents and marketing the benefits.
• Analyzed business processes/requests and produced detailed system requirements to proceed with technical design and development of the solution.
• Participated with the vendors and the development team in the definition of user interface design specifications (the user’s interactive experience) ensuring a valuable and consistent experience for the job applicant.
• Monitored and reviewed usability, design and functionality during the prototype phase and the development phase.
• Reengineered business process work flows as required to support the introduction of the new solutions on the ATS which are then agreed to by business/initiative sponsors.
• Ensured regular flow of information between the entire project team by means of M.S SharePoint for document library and collaboration, M.S outlook, formal and informal briefings sessions, memos, presentations and teleconferences.
• Managing the UAT verification phase and ensuring that all in-scope items are tested and variances/defects are fixed.
• Reviewed user acceptance test strategies to ensure the planned testing is comprehensive and consistent with the business requirements. Support user acceptance testing by analyzing problem logs as required to: provided clarification of business requirements and defined which problems needed to be resolved for implementation.
• Ensured a successful implementation for each assigned project by: contributing to the system and user implementation strategies; participating in problem resolution post-implementation; and transitioning support of the application to the Talent Acquisition Team support group.

Confidential

Senior Business Analyst

Responsibilities:

• Document detailed software requirements specifications.
• Liaise with the developers and the QA team.
• Defined data mapping spreadsheets and Schema requirements for data exchange between the two systems.
• Created and managed use cases, process flows and functional specification requirements for the effective integration of the data.
• Conducted data mapping of the various fields that the data is being integrated to.
• Ensured regular flow of information between the entire project team by means of M.S SharePoint for document library and collaboration, M.S outlook, formal and informal briefings sessions, memos, presentations and teleconferences.
• Prepared and regularly updated information on the SRS, obtained stakeholder signoff on the SRS.
• Wrote user stories on workflow and approval groups.
• Created Use Cases for new hire process/workflow, year end and payroll process.
• Assisted the development team, QA team, to monitor and test that the application performed up to specification.
• Helped produced Test Cases and participated in UAT, obtained signoffs on test results, participated in training users, and staff on new application, involved in the Project Life Cycle (PLC) and Software Development Life Cycle (SDLC)
• Participated in sprint planning meetings and facilitated JAD sessions.
• Participated in verification and review sessions with project team and business users as required.
• Used relational Databases and the process of Extract Transform Load (ETL) using SQL in data integration.

Confidential

Senior Business Analyst

Responsibilities:

• Document detailed business requirements.
• Analysis and mapping of business workflows and processes.
• Reviewed web teams end-to-end implementation processes and the existing customer experience to anticipate stakeholder needs for improvement.
• Responsible for requirement gathering and creating project artifacts, defining functionality and stakeholder identification.
• Responsible for helping develop business case for this project and helped stakeholders to conduct feasibility studies, Cost Benefit Analysis, Strength Weakness Opportunity and Threat Analysis ( SWOT) leading to Senior Management buy-in and approval for the project.
• Helped identify and create stakeholder list for proper identification and management of stakeholder requirements.
• Helped create RACI Matrices to track requirements from use cases to test cases and ensure that no requirements conflicts arose.
• Gathered requirements by sending questionnaires to Confidential customers.
• Participated in Focus Group sessions with the Legal Department, Compliance SMEs and Business Managers to investigate and review customer issues
• Ensured regular flow of information between the entire project team by means of M.S SharePoint for document library and collaboration, formal and informal briefings sessions, memos, presentations and teleconferences.
• Created project artifacts and deliverables like business requirement documentation and functional requirements for stakeholder reviews, feedback and approval.
• Helped create Test Strategies, Test Plans, and Test Scripts used to correctly evaluate the system and ensure that the solution met client expectations.

Confidential

Business Analyst/ Group Benefit Analyst

Responsibilities:

• Responsible for helping develop business case for this project and helped stakeholders to conduct feasibility studies, Cost Benefit Analysis, Strength Weakness Opportunity and Threat Analysis ( SWOT) leading to Senior Management buy-in and approval for the project.
• Document detailed group insurance benefits requirements.
• Ensured compliance with policies, procedures and regulator requirements.
• Provided group insurance benefit support to brokers and clients.
• Liaised with Underwriters and Brokers to ensure accuracy of online quotes.
• Created and managed use cases, process flows and functional specification requirements for the effective provision of insurance benefits quotes from underwriters to the brokers.
• Liaised with stock brokers on changing stock prices, interest rates while gathering business requirements
• Worked closely with brokers on trading & investment portfolio.
• Conducted data mapping of the various CRM data, Business Units products like Life Insurance.
• Ensured regular flow of information between the entire project team by means of shared drives and email.
• Prepared and regularly updated information on the BRD, obtained stakeholder signoff on the BRD
• Assisted the development team, QA team, to monitor and test that the application performed up to specification
• Helped produced Test Cases and participated in UAT, obtained signoffs on test results, participated in training users, and staff on new application, involved in the Project Life Cycle (PLC) and Software Development Life Cycle (SDLC) lead and supported the project manager to ensure that the project remained within timelines to avoid scope creep
• Worked in consultation with the project team and business architects to develop artifacts as set down within the project timelines and completed client proposals
• Participated in verification and review sessions with project team and business users as required