Business Analyst Resume

SUMMARY

Experience in project management and business analysis
Experienced in business process modelling, User experience modeling and basic technical architecture diagramming. Experience with metrics, KPIs and reporting
Experienced in transitioning business requirements to functional requirements.
Accomplishes on - time completion of deliverables using multiple delivery methods (Waterfall, Agile)
Ability to foresee, communicate and mitigate risks to projects
Ability to track completion of deliverables and easily schedule next steps
Experienced in design, testing, deployment and support of solutions
Experience in juggling multiple priorities with tight deadlines
Create interface diagrams to provide direction to system programmers.
Lead and execute system testing activities, including end-user acceptance testing, for modified and new systems, and other post-implementation support
Provide training and communications for systems implementation projects.
Meet with stakeholders to define functional and technical requirements for new initiatives and to identify and resolve systems issues
Experienced in IT management methodologies for project delivery and support.
Ability to coordinate system testing cycle, issues tracking and resolution
Experienced in developing and delivering training on software
Experienced in integration of systems with existing business systems within various industries including Health Care, Transportation, Financial Services and Outsourcing
Develops good working relationships with sponsors, partners and technical staff
Possesses excellent inter-personal, presentation and technical documentation skills with abilities to perform under stress
Lead business process design sessions for the purpose of enhancing business operations and information flow through IT systems
Extensive Project Management experience using SDLC methodologies and delivering assignments on time and within budget
Capacity to learn advanced systems, technology and technical environments to optimize systems processes and improve business efficiencies
Review and analyze the effectiveness of existing systems and develop strategies for improving or further leveraging these systems
Develops functional and process designs to document business process
Exceptional presentation, communication and documentation skills

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Lead meetings. Develop business requirements for solution. Interview customers for business process.
Document requirements and processes for all areas of the business: users, customers and management.
Project management assistance Consultation to optimize systems and processes when working with technology Gather and review business requirements documents, lead sessions, evaluate user needs, review to sign-off Process mapping processes for clarity.
Suggestions for highly satisfied customer experiences.
Assists with project delivery. Quality script development and testing.
Requirements for solution including metrics and dashboards.
Data analysis of reports to judge solution effectiveness.
Rapid business assimilation to understand business processes and needs.
Gap analysis and documentation.

Confidential

CX Consultant-Remote

Responsibilities:

Discuss capabilities for to elicit requirements for customer-driven solutions Lead meetings to gather requirements.
Assist with Project management.
Ability to explain complex systems or concepts to non-technical parties Attend meetings to collaborate with all levels to implement systems that meet business objectives Testing solution and training Delivery.
Develop test scripts, execute testing.
End user training.

Confidential

Business Analyst/SME/PM

Responsibilities:

Project Management for new global contact centers. Responsible for project lifecycle milestones, including all teams Systems requirements gathering, documentation, test systems, implementation for new Contact Center.
Consultant for technology design and Operational procedures Systems integration requirements and plans, requirements traceability. Transitions business requirements into functional requirements.
Vendor Management. Coordinates system testing cycles and approvals. - Proposes solutions for business vision and direction. Drives technology solution and recommends solution architecture.
Documents business requirements in a clear, complete, and concise manner. - Provides process mapping of current and future states; manages multiple assignments and priorities. Analyzes complex business processes to develop effective customer experience interface

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