SUMMARY

• Experience in both Agile and Waterfall methodologies
• Consult with clients to prototype, refine, test, and debug applications to meet needs
• Business Analyst responsible for gathering, developing, implementing business requirements, workflow, test plans, test cases/scripts for public facing and in - house Web/GUI (portal) applications.
• Provide Requirements Traceability Matrix reports to team lead for project management tracking on a daily bases
• Ability to prioritize tasks within the project and work with minimal supervision or guidance and extremely well organized with proven ability to multitask and be flexible in an environment of rapid change
• Experienced with Electronic Signatures and Viewer Imaging Diagnostics WEB Applications
• Translates high level business requirements into functional specifications and educates the IT organization on the direction of the business
• Acute sense of attention to detail with flexible, team-player approaches
• Work with other members of the development team to ensure accurate and timely communication around and delivery of assigned tasks in order to ensure that end-products will perform as expected upon release to production
• Served as liaison between the business customers and organization in order to provide technical solutions to meet user needs and ability to make decisions based on the information at hand
• Establish and maintain a high level of customer trust and confidence
• Good communications skills, both oral and written in order to interact on a daily basis with system developers, business analysts, system testers, and other staff
• Provide coordination and leadership for other project team members as needed
• Reliable and capable to work in a rapidly changing environment
• Maintains and supports solid technical competence of assigned customer business systems while understanding the integration and interaction of all supported business systems
• Certification in HIPAA (Health Insurance Portability and Accountability) and PHI (Protected Health Information) data concerns and requirements as well as Ethics Compliance Solutions
• Experience with support integration, interface, system, production simulation, regression, smoke, user (customer) acceptance and interoperability testing
• Experience in using Load Runner, Vugen, DEV Tools Suite consisting of MVS mainframe, XQMF/PLUS, X12, XBROWSE, JIRA, Data exchange using SQL DB2 and XML schemas, Web, Oracle, Curam products and .Net Modules, Archer (governance, risk and compliance management tool) and Conga Composer for creating documents, presentations and reports.
• Experience with software change management processes/procedures and version management tools (Service Now, Remedy and Rational tools (RTC)
• Team Foundation Server (TFS Agile)
• Proficient in using HP test tools including Mercury Test Director/Quality Center and Quick Test Professional (QTP) 9.5 and higher and SILK Central testing tool and repository 9.5 and higher
• Proficiency using FACETS Claims - BCBS (Insurance) Web Application

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Act as a primary SME Liaison between the business and IT project teams in planning reviews.
• Communicate and build relationship with stakeholders. Awareness of Business procedures based planning.
• Coordinate resources and facilitate planning review meetings.
• Develop, maintain, align and monitor technology continuity related standards, methodologies and procedures.
• Participate / monitor test execution with Business Resiliency life cycle including facilitation and technology recovery planning and recovery validation procedures. Monitor and assign action items as well as manage outstanding tasks until a resolved resolution.
• Identify Risk assessment and technical application dependencies for Disaster Recovery Planning of Core applications. Gather requirement details and dependencies supporting business applications.
• Participate in efforts to customize tools and services supporting business resiliency. Identify and participate in GAP analysis of functional requirements. Provide support and guidance for employees on use of tools and templates in the design strategy, plan development, Recovery testing and Plan Quality Reviews.

Confidential

Quality Assurance Tester

Responsibilities:

• Act as a primary SME Liaison between the business and IT project teams.
• Build strong relationships with Business and other stakeholders to understand their needs and ask probing questions.
• Participate in all agile planning activities and report on test progress.
• Responsibilities include creating suitable test plans, manual test cases, regression/system tests and test data to ensure proper test coverage for all NC FAST software applications.
• Manage user expectations and requirements. Analyze and understand user and business needs, design, and functional requirements for testability completeness.
• Conducts information gathering sessions, recommends new system behavioral functions. Submit Change Request.
• Execution of test sets. Produce and analyze test results. Report and track defects while working with other product team members.
• Diagnose and recreate problems to identify with IT development teams.
• Create clear and concise defects, prioritizing and implementing solutions to quickly close defects in order to verify that all NC FAST software applications are thoroughly tested end-to-end, fully operational and free from defects.

Confidential

Quality Assurance Tester

Responsibilities:

• Participate in all Agile planning activities. Organize test assets and report on test progress. Support exploratory development testing and commercializing products during the formal verification and validation phase. Perform manual smoke testing, functionality, performance, scalability and reliability testing in the Medical Imaging IT Workspace.
• GCP testing viewer imaging workspace dialog for points loaded with patient(s) imaging. Verify and testing Electronic Signatures as it relates to the diagnostic Imaging of Synapse Web Base Application. Create and execute scripted test cases based on user story acceptance criteria.
• Take a proactive role in researching and implementing more effective test practices using the available tools and resources, work to build strong relationships with stakeholders and understand the needs and ask probing questions to bring to surface additional requirements that are discussed in greater detail to improve application behavior.
• Create and customize test data. Develop UI based scripted tests. Work closely with development team and off-shore developers to resolve issues identified. Build and maintain Regression test cases using the Team Foundation Server (TFS).
• Follow strict guidelines for Server updates, install different browser partitions and load workstations with updated software that meets business requirements prior to testing. Mentor newer team members.

Confidential

Quality Engineering Tester

Responsibilities:

• Participate in all Agile planning activities, such as user story creation, point estimation, expected testing tasks and provide regular status to Scrum/project team on a daily basis of QA progress. Knowledge of testing data that is loaded into a mid-tier database from batch files coming from backend legacy mainframe files.
• Verifying calculations and record counts with loaded data. Verify and testing GCP images as it relates to Student Blue Web Base Application. Planning and provide manual testing for the migration of claims, EHR validation, subscriber/member enrollments, billings, etc. using a new processing platform called FACETS. Develop and manage overall performance test strategy for multiple performance testing projects. Responsibilities include, but are not limited to review of user and functional requirements, develop test strategy, writing test scripts to verify stated and implied requirements, execution of test scripts, implementing test framework, reporting, analysis and defect tracking and resolution.
• Work closely with development team and off-shore developers to resolve issues identified. Build and maintain Regression test cases using the Quality Center.

Confidential

QE Tester

Responsibilities:

• Conducts moderately complex testing, troubleshooting and analysis tasks on various phase(s) of network systems development including integration, system, production simulation, smoke, user (customer) acceptance and interoperability testing to maintain the credibility/viability of the system.
• Assists in the investigation and resolution of matters of significance in conjunction with other engineering and technical support to ensure cost effective and efficient resolution of problem. Designs, develops, implements and maintains test processes and diagnostic programs for assigned projects.
• Completes specifications and procedures for new products. Writes moderately complex test plans for assigned projects. Maintains record of test progress, documents test results, prepares reports and presents results as appropriate. Perform data validation using SQL queries.