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Senior Business Analyst Resume

Milwaukee, WI

MBA with extensive 8 years of experience as a Business Systems Analyst for applications in Financial, Banking, Insurance, Retail and Healthcare industry. Ingenious, strategic and results-oriented business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.


  • Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
  • In-depth knowledge ofRational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio.
  • Familiar with current industry standards, such as HIPAA, SOX, ISO, Six Sigma, and Capability Maturity Model (CMM).
  • Extensive knowledge ofSDLCand Rational Unified Process (RUP).
  • Strong analytical and problem solving skills, capable of addressing relevant and significant facts and recommending out-of-the-box solutions.
  • Interacting with stakeholders, gathering and documentingBRD’s and FRD’s.
  • Experience in conductingJoint Application Development (JAD) andRapid Application Development(RAD) sessions to converge early toward a design acceptable to the users.
  • Facilitated (UAT) with stakeholders, senior management, as well as business users.
  • Adept at reducing development costs and providingtraceability of projects.
  • Excellent analytical and communication skills, verbal and written, including the ability to articulate complex technical concepts to non-technical clients
  • Experience interfacing with vendors and 3rd parties
  • Strong analytic and fact-based decision-making skill.
  • Demonstrated organizational and problem solving skills with ability to handle multiple tasks.
  • Quantitative, analytical and presentation skills gained through experiences and academics.
  • Demonstrated ability to manage multiple projects - prioritizing, planning and task delegation.
  • Flexibility and adaptability skills in handling changing priorities requests and multi-task work environment.
  • Proficient in use of Microsoft Office suite and Internet applications for work related tasks.


Methodologies:Waterfall, Rational Unified Process (RUP), Agile Methodology, Scrum;
Documentation Tools:Confluence/JIRA, MS Office Suite - Word, Excel, PowerPoint;
Business Modeling Tools:Rational Rose, MS Visio, Enterprise Architect, Balasmiq;
ERP Tools:PeopleSoft, CRM Dynamics
Database Skills:Overview of Database Design, MS Access, SQL, DB2, SharePoint.
Configuration Management Tools:Microsoft Visual Source Safe, Rational ClearCase, Rational ClearQuest;
Requirements Management Tools:DOORS, Rational Requisite Pro, BluePrint Requirement Center.
Reporting Tools:Crystal Reports;
Project Management Tools:IPMS (Integrated Project Management Solutions), MS Project;
Operating Systems:Windows 9x/NT/ME/2000/XP/Vista/7;


Confidential, Milwaukee, WI Feb 2012 – Aug 2012
Senior Business Analyst


  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames.
  • Accumulated system requirements from Policy/Claims/Billing departments through surveys and interviews.
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
  • Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
  • Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Confluence.
  • Developed user specifications, use case statements and diagrams and documents to produce a statement of work. All data modeling and user interfaces were prototyped using Microsoft Visio. The CRM UI developed were for Service Dashboards, Sales Dashboards, and Ribbon for various screens and entity UI.
  • The user interface (UI) screens were prototyped in Microsoft Visio and reviewed with the end users prior to programming to solicit user acceptance.
  • Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
  • Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.

Environment:Windows XP/2000, MS-SQL Server, MS Office Suite, SharePoint, MS-Project, Confluence, JIRA, Microsoft Dynamics CRM, IBM WebSphere, XML.

Confidential, Naperville, IL Aug 2011 – Jan 2012
Senior Business Analyst


  • Involved in auditing thefunctional documents.
  • Involved inconducting the reviewmeetings.
  • Involved ingathering Business Requirementsby close interaction with business teams.
  • Performed the Analysis & Design workflow for various processes by following the Rational Unified Process (RUP) and OOAD to documentBusiness Use Cases.
  • Conducted one on one interviews with Business Leads.
  • Created Business Process Diagrams,Use Case DiagramsandActivity Diagramfor business problem and solution requirements.
  • Used Rational Clear Case version control system to keep track of different versions ofartifactsgenerated within the life cycle.
  • Performed Lean Analysis for various business processes by following the Rational Unified Process (RUP) to document Business Use Cases and create Process scenarios.
  • Setting up document hierarchy and standers to define different level of requirement using Requisite Pro.
  • Conducted walkthroughwith the development team and stake holders.
  • Identified critical areasof business risk and modified the business process to reduce the same.

Environment:Windows XP/2000, MS-SQL Server, MS Office Suite, Visual Studio, MS-Project, PowerMHS, Rational Rose, Test Director, Cognos

Confidential, Beaverton, OR Oct 2010 – Aug 2011
Senior Business Analyst


  • Organizedworkshops with Subject Matter Expertsto obtain domain level information. Developedvision plansthat defined the primary goals and objectives of the project. Successful liaison between creative and development groups managing all consumer facing eCommerce web sites.
  • Identified actors and use casesto create use case diagrams that described the behavior of the system. Facilitated collection offunctional requirementsfrom system users and preparation of business requirement documents using Rational Requisite Pro. Created data, functional and quality requirements.
  • Gathered user and systemsrequirementsthrough interviews, surveys, prototyping and observing from account managers and User Interface of the existing system. UsedBlueprintRequirement Centre/Quality center to gather and elaborate the requirements. Rapid visual and interaction prototyping of e-commerce, transactional systems based on requirements, use cases and information architecture.
  • Involved in version control management forstorage and distribution of documentationand created theBusiness Architecture documentto provide an overview of different aspects of the application. Documented how business goals were reflected in the requirements.
  • Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams.
  • Worked with management to create and communicate critical information to the user community via email and discussion boards.
  • Functionality, Integration testingduring the various phases of the development.
  • Analyzed the functional requirements, writing Test cases Functionality in Rational Test manager
  • Change Request Management (CRM)to assess the cost, and schedule, impact of a requested change to the existing product.
  • Arranged Review meetingsand discussed the issues with Developers and Other Team Members

Environment:UML, MS-Office, MS Visio, MS Project, Rational RequisitePro, Blueprint Requirement Centre, Rational ClearQuest, Quality Center, SQL, FTP, Crystal reports, Cognos

Confidential, Mclean, VA Feb 2009 – Oct 2010
Business Analyst


  • Interacted on a daily basis with the business users of the application being developed.
  • Worked independently to gather, analyze and document the requirement.
  • Chaired Brainstorming sessionswhere talked with various SME’s and users and the Project managers to gather and develop various ideas to automate the process.
  • Worked on various modules of PeopleSoft Financials such as PSAR and PSGL used internally by Freddie Mac.
  • Analyzed the system specifications, business requirements for full understanding of the project.
  • Interviewed area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
  • Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs.
  • Created Use Case specifications, business flow diagrams, Activity diagram using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
  • Verified thebusiness scenarioson new builds for testing by QA team.
  • Experience using retirement plan administration solutions such as Omni SunGard for recordkeeping, trading and reconciliation, check writing, and benefit disbursement processes for various financial planning & asset allocation plans.
  • Helped the testing team to port the non-critical data from the production database to the test environment and contributing in overall testing effort by identifying the key testing areas.

Environment:RUP, Rational Rose, Clear Quest, Requisite Pro, UML, SQL, MS-Office, MS Project, Omni SunGard, SAP SD.

Confidential, New Jersey Jan 2008 – Jan 2009
Business Analyst


  • Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
  • Implemented RUP and followed iterative, Use Case driven process for requirement documentation and deployment.
  • Held regular meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
  • Worked with the Release Manager in defining scope and planning releases.
  • Analyzed Business Requirements and created Use Cases, high level and low level Activity Diagrams / State Chart Diagrams using Rational Rose.
  • Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
  • Worked closely with the UI team to model the screens, which met user, defined requirements and also company standards.
  • Develop user manuals, presentations and training manuals as per project specifications and timelines.

Environment:MS Office, Quality Center, Crystal reports, SQL Server, MS Project, MS Visio, Rational ClearQuest and Rational ClearCase,

Confidential, Hartford, CT Nov 2005 – Dec 2007
Business Analyst


  • Worked extensively on writing the Business requirements and making the user requirement documentation.
  • Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem to gather requirements.
  • Conducting meetings/interviews and JAD sessions with stakeholders to collect business requirements.
  • Managing, linking, tracing and analyzing requirements
  • Creating and managing project templates, use case project templates, requirement types and traceability relationships.
  • Wrote the Business Requirement documents for the various initiatives for phase 2.
  • Created use case diagrams which will be used by the IT department to estimate the cost for the implementation.
  • Conducted walkthroughs of the Business Requirement Document with the business users and the IT project managers.

Environment: MS Office, SQL Server, Waterfall, MS Project, MS Visio, MS SharePoint.

Confidential Sep 2003 – Oct 2005
Business Analyst


  • Extensive experience in creation of Use Case Scenarios, Business processes, work flow diagrams, state chart diagrams and data process flows.
  • Gathering user requirements performing gap analysis and translating them into structured data, functional and usability requirements.
  • Assisted the project manager in preparing Project charter, Project Plans, Project Schedules, and Milestone Tracking using MS Project.
  • Identified, assessed, and recorded project deadlines, deliverables, schedules and business requirements.
  • Expert in elicitation techniques such as interviews, questionnaires, brainstorming sessions, Prototyping, and Focus Groups.
  • Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
  • Experienced in creating training materials, SOPs and handling documentation.
  • Documented business processes and communicated potential business and systems impact based on analysis of the data.

Environment:MS Project, UML, Microsoft Office, SPSS, AMOS, Microsoft Office, Microsoft SharePoint, Windows NT/2000.

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