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Business Analyst Resume

Phoenix, AZ


  • Around 8 years of diversified experience in areas like Business Analysis and Quality Assurance
  • Good domain knowledge and work experience in Mortgage Industry, Financial services. Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Methodology.
  • Experienced in complete SDLC, Client /server architecture providing a well balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team at all levels until final product release.
  • Good understanding of Project Process and ability to analyze business problems and identify solutions.
  • Worked extensively with the team to meet business requirement and analyzing workflow.
  • Experienced in creating Business Requirement Documents, User Requirement Specification, Functional Requirement Specifications
  • Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
  • Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
  • Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
  • Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
  • Well versed in project management tools like MS Project for project planning, Project scheduling.
  • Prepared documents to conduct user acceptance testing.
  • Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
  • Participated in preparation of root cause analysis (RCA) documents
  • Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
  • Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
  • Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.


Operating System :Win 95/98/NT/2000/XP, UNIX
Languages:C, C++, SQL, HTML, SAS
Software/Database:MS-Access, Oracle PL/SQL, ASP.NET, SQL Server,DB2
Web technologies :HTML,XML, Macromedia Dream Weaver, MS-Front Page
MS Office Suite :MS Word, MS Excel, MS PowerPoint
Web protocols :HTTP, TCP/IP, FTP
Modeling tools :MS-Visio, Rational Rose
Quality Processes:Validation Processes, Change Management, six Sigma, SEI-CMMI, and ITIL, Remedy Procedures.
Project Management Tools :MS-Project
Methodologies:SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML),Rapid Application Development (RAD), Joint Application Development (JAD)


Confidential, Phoenix, AZ Jan 2008 – Till date
Business Analyst /Project Coordinator

  • Help define Scope and ROM of the project
  • Helped prepare and document the request for information and request for proposal
  • Worked with the business users to define business requirements and analyze the possible technical solutions.
  • Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of the workflow model.
  • Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
  • Worked with NIEM and GJXDM information exchange
  • Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
  • Worked in Mainframe/Cobol environment
  • Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
  • Conducted user interviews, gathered Requirements, analyzed the Requirements and managed change requirement.
  • Conducted interviews with end-users to collect requirement and business process information.
  • Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows
  • Developed business process models in RUP to document existing and future business processes.
  • Designed and developed project document templates based on SDLC methodology.
  • Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
  • Developed business requirement specification documents as well as high-level project plan.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the db2 database.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
  • Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
  • Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
  • Documented and delivered Functional Specification Document to the project team.
  • Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
  • Maintained configuration and change management using BMC Remedy Atrium
  • Performed data modeling using BMC Remedy Atrium
  • Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
  • Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
  • Tracked change requests and monitored workload and schedule.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
  • Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
  • Conducted User Acceptance Testing (UAT)..

Environment:MSoffice 2003, Enterprise Architect, ITIL, Crystal reports MS Project, Rational Test Manager, BMC Atrium CMDB Enterprise Manager, Data Stage.

Confidential, Tallahassee, FL Feb 2006 -Dec 2007
Business Analyst/Project Coordinator


  • Involved in all phases of software development life cycle(SDLC)inRUPframework.
  • Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
  • Applied Unified Modeling Language(UML)methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
  • Extensively interacted with both user group and development team.
  • Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
  • Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
  • Worked extensively to produce reports using crystal reports
  • Worked with NIEM and GJXDM information exchange
  • Incorporated the best practice methodologies as advocated by the Rational Unified Process.
  • Designed and analyzed Business Process Model, Use Case model and test procedures based onRUPmethodology.
  • Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
  • Wrote user requirements specification(URS)and Functional requirements specification(FRS)Documents as per the Business requirements and process flow.
  • Designed and developed project templates based onSDLC Methodology
  • DevelopedUMLUse Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
  • Developed modules in theHR departmentfor educating and training the user about the new system.
  • Managed Change and Release issues
  • Maintained configuration and change management using BMC Remedy Atrium
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
  • Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
  • Created test cases and test scripts
  • Conducted User Acceptance Testing (UAT), Unit testing and System testing

Environment:Oracle 8x/9i, Asp. Net, MS Project, MS Office Suite, RUP, UML, ITIL, BPM tools, Rational Rose, Requisite Pro

Confidential, Baltimore, MD Sep 2004 - Jan 2006
Business Analyst.


  • Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
  • Conducted user interviews and documented business and functional requirements.
  • Performed Requirement Analysis and developedUMLUse Cases, Activity Diagrams usingRational Roseto understand the requirements.
  • Created use case scenarios and documented workflow and business process.
  • Documented requirements associated change requests with requirements and connected requirements withUse cases.
  • Incorporated Rational Unified Process(RUP)to create Requirement Document Specifications using Visible Analyst.
  • Involved with all the phases of Software Development Life Cycle(SDLC)methodologies throughout the project life cycle.
  • Served as conduit for managing system requirements between the business and the software development team.
  • Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
  • Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment:Windows XP Professional, Oracle9i, MS Access, MS Excel, RUP, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest, MS Office suite, MS Visio

Confidential, Austin, TX Nov 2003 - Aug 2004
Business Analyst/Project Coordinator

  • Formulated and defined systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements followingRUP.
  • Actively involved in validating the requirements and applying theRUPframework throughout theSDLC.
  • Analyzed business and user needs, documenting requirements.
  • Conducted performance analytics.
  • WroteSAS syntax codefor analytical purpose.
  • Designed and prepared Excel spreadsheets and charts for reporting.
  • Documented requirements and provided testing support for the project.
  • Helped managing project envisioning activities including the execution and documentation of project definitions, scope, deliverables, business analysis, acceptance criterion and team structure and budget.
  • Took key initiatives in working with users in defining project and system requirements.
  • Drafted business Use Cases such that any future changes could be easily managed.
  • Designed and developed Use Cases, Activity Diagrams, OOD usingUML.
  • Created test cases and scripts
  • Organized and performed both , theSystems Testingand theUAT.

Environment :Windows 2000 Prof/XP, Oracle 8i, MS Access2000, Rational Rose, Requisite Pro, Clear Quest, RUP, UML, MS Visio 2002.

Confidential, Trenton, NJ
Business Analyst June 2002 - Oct2003

  • Gathered user requirements and directed developers for practical deliverables.
  • Work with the fullSDLC,elicit, analyze and define requirements.
  • ConductedJADsessions between the end users and the development team. Worked with the software architects / developers to ensure that the applications confirm to customer requirements.
  • Used Rational Unified Process(RUP)for streamlining the team’s development activities.
  • Analyzed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
  • Followed theUMLbased methods usingRational Roseto create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
  • Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.
  • TrackedUATissues/bugs and prepared reports.
  • Performed job of contact point for all stakeholders
  • Took approvals from business owners for business requirements
  • Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project

Environment:Unix, DB2 UDB, MS Power Point, MS Excel, RUP, UML, Rational Rose, System Analysis, Testing Strategies.

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