Business Analyst Resume Augusta, GA - Hire IT People

Objective

Seeking a full-time position as a Business Analyst position

Summary of Technical Skills

Databases: SQL Server, MS Access
Operating Systems: Windows 2000, XP, 7, ME, and MAC OS X
Software Applications: Remote Access, Filemaker, Lotus Notes Client, Password Administration, Visio, Project Manager, MS Office 2000/ XP/2007 (Word, Excel, and PowerPoint), Norton Security, VMware, MS Visual Studio, VB Script
Networking: LAN/WAN, TCP/IP, VPN, DNS, DHCP, Intranet, Data Network Fundamentals
Languages: HTML, XML, CSS, JavaScript
Troubleshooting: Diagnosis of computers, laptops, hardware and software configurations
Working knowledge and experience with project management
Experience working with personal computer hardware, software, and terminology
Five years of technical support experience
Six Years of customer service experience

Education

Bachelor of Business Administration-Management Information Systems

Experience

Confidential Augusta, GA
Information Technology ProfessionalOctober 2011- Present

Confidential Augusta, GA
Database Analyst/Administrator Assistant Intern June 2011- October 2011

Provided Help Desk support for warehouse staff and clients
Repairing/troubleshooting PC\'s and other devices
Performed PC Technician troubleshooting and repair duties when there were computer issues and issues with other equipment
Worked with Microsoft Excel and its functions very frequently to meet management needs
Worked with SQL creating tables and running queries to set-up and implement new database
Changed a few codes using SQL Server language
Performed PC Technician troubleshooting and repair when there were computer issues and issues with other equipment
Trained employees on correct usage of database
Learned and implemented new database as a team called WM9 to fulfill company needs
Assisted in administrative and management tasks such as answering telephones, customer service, and made administrative decisions when issues arose.

Confidential Augusta, GA
Department of Neurology Student Assistant October 2008 - April 2011

Provided help desk support for employees of various departments
Provided IT support for administrators and doctors
Kept patient charts up-to-date by accurately filing information
Maintained client confidentially when handling sensitive data
Recognized by supervisor for teamwork and flexibility through the willingness to perform critical tasks

Confidential Augusta, GA
Office of Public Relations Office Student Assistant, September 2007-October 2008

Provided computer/application support for staff
Calculated Metro Monitor monthly by identifying online mentions of institution
Monitored regional and national news agencies for articles about Augusta State University
Quickly and efficiently ran requested errands for staff of eight