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Business Analyst Resume

Augusta, GA

Objective

Seeking a full-time position as a Business Analyst position

Summary of Technical Skills
  • Databases: SQL Server, MS Access
  • Operating Systems: Windows 2000, XP, 7, ME, and MAC OS X
  • Software Applications: Remote Access, Filemaker, Lotus Notes Client, Password Administration, Visio, Project Manager, MS Office 2000/ XP/2007 (Word, Excel, and PowerPoint), Norton Security, VMware, MS Visual Studio, VB Script
  • Networking: LAN/WAN, TCP/IP, VPN, DNS, DHCP, Intranet, Data Network Fundamentals
  • Languages: HTML, XML, CSS, JavaScript
  • Troubleshooting: Diagnosis of computers, laptops, hardware and software configurations
  • Working knowledge and experience with project management
  • Experience working with personal computer hardware, software, and terminology
  • Five years of technical support experience
  • Six Years of customer service experience

Education

Bachelor of Business Administration-Management Information Systems

Experience

Confidential Augusta, GA
Information Technology ProfessionalOctober 2011- Present

  • Set-up computers for businesses and homes of people from my church
  • Troubleshoot issues with desktops and laptops
  • Remove viruses from clients computers
  • Consult and provide recommendations for clients
  • Provide training on how to use various software

Confidential Augusta, GA
Database Analyst/Administrator Assistant InternJune 2011- October 2011

  • Provided Help Desk support for warehouse staff and clients
  • Repairing/troubleshooting PC\'s and other devices
  • Performed PC Technician troubleshooting and repair duties when there were computer issues and issues with other equipment
  • Worked with Microsoft Excel and its functions very frequently to meet management needs
  • Worked with SQL creating tables and running queries to set-up and implement new database
  • Changed a few codes using SQL Server language
  • Performed PC Technician troubleshooting and repair when there were computer issues and issues with other equipment
  • Trained employees on correct usage of database
  • Learned and implemented new database as a team called WM9 to fulfill company needs
  • Assisted in administrative and management tasks such as answering telephones, customer service, and made administrative decisions when issues arose.

Confidential Augusta, GA
Department of Neurology Student AssistantOctober 2008 - April 2011

  • Provided help desk support for employees of various departments
  • Provided IT support for administrators and doctors
  • Kept patient charts up-to-date by accurately filing information
  • Maintained client confidentially when handling sensitive data
  • Recognized by supervisor for teamwork and flexibility through the willingness to perform critical tasks

Confidential Augusta, GA
Office of Public Relations Office Student Assistant, September 2007-October 2008

  • Provided computer/application support for staff
  • Calculated Metro Monitor monthly by identifying online mentions of institution
  • Monitored regional and national news agencies for articles about Augusta State University
  • Quickly and efficiently ran requested errands for staff of eight

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