Sr. Systems Business Analyst Resume Denver, CO - Hire IT People

SUMMARY

I define, implement and optimize digital commerce solutions that generate revenue and improve overall online experiences.
I’ve led digital adoption strategies for some of the most recognizable brands domestically and internationally.
I’ve consulted across financial services, telecommunications, online retail and technology verticals.
Experienced in web, mobile and cloud - based technologies. Led system integration efforts using application protocol interfaces.
12 + years of working knowledge of in eCommerce architectural components including: servers, storage, infrastructure, networking, data flow, process flow, sequential diagram and relational database
10 + years of developing online customer service and sales solutions via web and mobile app interfaces
7 + years of leading API driven projects (SOAP/Rest)
5 + years as an Agile Product Owner working with consumer-facing content and software as-a-service/cloud-based platforms
5+ years of working with UX/UI Teams
Exceptional product advocate who promotes and drives measurable results

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Denver, CO

Sr. Systems Business Analyst

Responsibilities:

Develop appropriate planning, prioritization, release management processes, change management process and developer training to enable adoption of Enterprise API Platform.
Partner closely with domain teams assessing feature requirements.
Work on a product feature team consisting of 5-7 teammates, consisting of software engineers, QA, and design
Write epics and detailed user stories for the engineering, QA, and design teams to fully understand the scope of functionality and business drivers, so they can estimate and deliver in a timely manner with high quality
Facilitate and work in 2 week sprints with daily stand-ups, bi-weekly grooming and planning sessions.
Prioritize features and define requirements for successful delivery
Dive into the technical details to understand what is happening
Dig into details and figure things out from detailed business logic to a high level technical perspective
Turn high level ideas and requirements into technical specifications
Effectively communicate and collaborate with all groups in the organization over the entire product development lifecycle from requirements gathering to release to rollout training

Confidential - Lone Tree, CO

Product Owner, Business Systems Analyst

Responsibilities:

Defined requirements via story creation in JIRA, worked with onshore/offshore development and QA teams to refine user stories and established user acceptance criteria.
Led sprint planning, retrospectives, user acceptance testing and provided demos to line of business stakeholders.
Developed and maintained product backlog and product roadmaps.
Developed use case diagram flows, technical documentation and department’s digital playbook in Confluence. Developed and maintained API contract information for mainframe back-end and consuming domains which included: Actor identification, data flow and use-case flows.
Led the use of a Tableau dashboards for data visualization purposes.
Responsible for the creation an optimization of $16 Billion acquisition marketing promotion portfolio which targeted of domestic and international customers
Co-developed digital products which improved time-to-fund account efforts

Confidential - Denver, CO

Product Owner/Business Analyst

Responsibilities:

Led user story development for native and mobile applications. Maintained Product Roadmap and Backlog. Led API integration efforts with major transportation sharing providers which included vendor selection, cost/benefits analysis, contingency planning, integration testing and optimization. Led Access2Care mobile app development.
Developed a content marketing platform which is focused on personalized content and the identification of business processes for creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience - with the objective of driving profitable customers .

Confidential - Atlanta, GA

Product Owner

Responsibilities:

Led product roadmap planning functions for Cricket’s Digital Experience team responsible for English/Spanish websites and native applications
Partnered with UX/UI/QA, Information Technology, Product Marketing, Content Mgmt and Legal/Compliance teams in the successful execution of Cricket’s online and mobile application presence
Responsible for web/mobile app product enhancement development intake process, use case (user stories and product design requirements
Led journey mapping flows specific to sales/service while to actionable user enhancements
Identified content features and user experience enhancements to increase product adoption rates while reducing churn exposure