PROFESSIONAL PROFILE SUMMARY:

• SENIOR BUSINESS ANALYST/LEAD & Professional SCRUM Practitioner/Product Owner with 20+ years of experience in the Business/Technical Solutions & Integration Services, Business Transformation, Digitalization and Cloud Services spaces with extensive national/international consulting experience in IT consulting and a broad industry background.
• Seasoned professional with extensive experience in Business Analysis, Team Leadership, Agile/SCRUM, Liaison interactions, Mentoring, Oversight, Client/Stakeholder engagement, Vendor management, Business Advocacy/Partnership, Product Owner engagement, Quality Mgmt., Standards & Best Practices, Corporate & Government Compliance, Usability, User Experience, Industry Standards, Problem Resolution, Policies & Procedures, Pre/Post - Sales Support
• Pragmatic out-of-the-box thinker and team player who is proficient at taking a holistic approach to problem identification & solution design, proactively introduces, manages, facilitates and delivers intelligent business solutions via bridging the gap between business SME’s and project teams, building strong working relationships and leading distributed teams through cross-functional, organizational or geographical boundaries to achieve timely delivery of value-added, viable and innovative business solutions that produce process improvement and automation that yield optimal Return-On-Investment and reduction of costs of process inefficiencies, project and rework.
• Proficient multilingual communicator, negotiator, problem solver who rolls up his sleeves to collaborate and become a valuable business partner, advocate and advisor by providing a framework for teams to scale and draw business vision, assessment of needs, strategy, roadmapscope, vendor selections, technology and delivery of solutions. Able to manage and efficiently bring closure to issues, complex problems via leadership, interpersonal skills, diplomacy, business savvy, resourcefulness, creativity, common sense and extensive experience in the professional protocol and cultural aspects of global business and offshore distributed teams.
• Demonstrated ability in delivery of BA artifacts, learning new concepts, adapting to change and managing multiple concurrent and distributed tasks, navigating any corporate environment, bringing people, abstract ideas and technology together effectively and proficientlyleading teams and projects to fruition following the Agile/SCRUM, Waterfall, Iterative, CMMI and UML methodologies.

INDUSTRY EXPERTISE:

IT Consulting, Mobile Innovations, Pharmaceuticals, Healthcare, Hospitality (Hotel Franchising), Sales & Marketing, e-Commerce, Benefit Management, Insurance (Commercial, Reinsurance, PL), Energy and Telecom (LD, Local, Mobile).

EXPERIENCE & SKILLS:

• Business Analyst rRDM GxP Compliance Managing Conflict Eco-System Eval. Prof Scrum Dev (PSDI)
• Agile/SCRUM CMMI Innovation Mgt Process Engineering Strategic Planning Scrum Practitioner (ASD)
• IGM Cert. ISEC Cert. GIS QMS Cert. Safe Harbor Cert. ICE Silver Cert. ACC Del Methods (ADM)
• Usability BPRM Sarbanes/Oxley Process LC Mgmt. SDLC Practitioner Confidential Agile Framework
• Best Practices Risk Mgmt. PMI/Privacy Quality Management Global Info Security Record/Doc Management
• ALM Intro PMO Info Mgmt. Healthcare Generalist Competitive Intel Proc Suitability Assessment
• Sitecore Azure Duck Creek Digital Workplace Cloud Optimization Team Foundation Server(TFS)
• Digitalization Branding BI Dashboards Business Intelligence Predictive Informatics Robotic Proc Automtn(RPA)
• B2C/B2B Power BI Content Mgmt. Insurance Generalist User Experience Adaptive/Responsive Design
• Branding Usability Visual Studio Global Collaboration User-Cent’d Design AVA Connected Methods
• ID/Access Mgt HIPAA Proto Personas Digital Workforce Path to Org Agility Global Delivery Meth (GDM)
• Digital Strategy Iterative e-Commerce Consulting Excellence Cultural Competence Human-Centered Design
• Veeva CRM JIRA trueVault Value-Driven Prop. ComplianceWire Customer-Centric Design
• Process Engin. Proc. Design Gap Analysis Requirements Elicit. Scope Definition Knowledge Transfere
• Documentation Planning Estimation Bus. Transformation Cloud Computing Process Automation
• Time to Market Localization Personalization Value Proposition Problem Solving Backlog Grooming/Refinmt
• Continuous Dev Vendor Mgt Distributed Team Cont. Improvement Digital Foundation Business.Model Analysis eCommerce MoqUps Diferentiation Customer Experience Balsamiq Mockups Out-of-the-Box Thinking
• Omni Channel PhotoShop Data Integration Campaign Mgmt Change Enablement Marketing-Managed Services
• Content Mgt Confluence Sys. Integration Change Management Customer Engagement Identity/Access Management
• Global Delivery Mobility Scrum of Scrums Mobile Innovation Balsamiq MoqUps Digital Empowerment
• MS Dynamics ROI Del. Distributed Team Digital Innovation Behavior-Mod. Conc. Behavior-Driven Gaming
• BRD/ URS FRD/FSD Use Cases User Stories Sprint Backlog Baseline. Framework
• Project Plan Project Charter Feasibility Doc Checklist Epic/Storyboards Definition of Done
• Sprint Goal Sprint Planning Sprint Review Sprint Retrospective Wireframes Definition of Ready
• Discovery Product Backlog Gap Analysis Knowledge Transfer Context Diagram Impact Analysis
• HLCD Roadmap Traceability Change Request Design Spec Communication Plan
• TO Diagrams Quality Plan User Acceptance Project Charter Operational Handbook
• FAQ’s Workflow Assessments User Manual Training Concept Risk/Issues Tracking
• SOW Mapping UI Mockups Process Modeling Training Handbook Handover Checklist
• P&P Reporting Widget Design Dashboard Design Workflow Design Knowledge Article
• UX practices UI Mock-ups Solution Design Gaming Apps Medication Mgt Apps Backlog Refinement
• HCP Apps Nutrition Apps Call Center Apps Incent/Rewards Apps Activity Trackg Apps Disease Mgt Apps
• CRM Apps Member Apps Caregiver Apps eCommerce Apps Document Mgt Apps Care Continuum Sol.

EMPLOYMENT HISTORY:

Senior IT Consultant / Business Analyst

Confidential

Responsibilities:

• Lead business analysis consultant providing industry insight and subject-matter expertise in vendor management, business/functional requirements, quality management systems, Confidential processes, pharmaceuticals, process improvement, systems integration and deployment.
• Responsible for requirements elicitation, documentation, design, vendor management and UAT.

Senior IT Consultant / Business Analyst

Confidential

Responsibilities:

• Lead business analysis consultant providing industry insight and subject-matter expertise in healthcare, medical devices, digital transformation, global integration and process improvement.
• Delivery of an assessment and recommendation for a company digital transformation, strategy, approach, technical infrastructure and integration of their EMR records.

Senior IT Consultant / Business Analyst

Confidential

Responsibilities:

• Senior IT Consultant and Business Analyst within the Software Engineering Excellence (SEE) providing requirements management services, following the rRDM methodology, as part of the rapid Requirements Development Service (rRDS) team.
• Global Migration of HR, Benefits & Payroll data modules, interfaces and reporting from SAP to WorkDay. providing increased visibility to engagement requests, information, approvals, calendars, materials, speaker’s notes and participant lists by role.

Confidential

Responsibilities:

• responsible for SDLC/rRDM artifacts from requirements thru deployment in an Agile SCRUM environment.
• Provided subject-matter expertise in the team’s transition from Waterfall to Agile, process improvement, establishment of rRDM quality standards and best practices.
• Managed stakeholder/IT interactions and deliverables working with distributed IT teams, PM, Product Owner and Business SME’s.
• Scoping, assessment/recommendation, RFP, vendor/solution selection, user/functional requirements, user stories, data workbooks, data transformation rules, product backlog refinement/prioritization, design, documentation, process flows, wireframes, process improvement, gap analysis, quality standards and compliance.

Environ: SDLC, rRDM Methods, Waterfall/Agile/SCRUM, Web/Cloud, WorkDay, SAP, SharePoint, tr Enovia, Veeva CRM, Veeva SaaS, truVault/TVV, trueVault Mobile, JIRA, Responsive design, XML,RESTful Web services, Oracle, HTML5, JavaScript, SQL Server, JSON, J2EE, LDAP, CAPRI, COGNOS, EDMS, SSIS, JJEDS/SAP/B2B I/F, ComplianceWire, Summit, GC&MPC.

Senior IT Consultant / Business Analyst

Confidential

Responsibilities:

• Senior Consultant/BA lead responsible for delivery SDLC of artifacts from scope/requirements thru deployment, managing stakeholder/IT interactions and deliverables working with onshore/offshore IT teams.
• Provided SME in streamlining of processes, efficiency maxim., presentations and establishment of quality standards, best practices.
• Contributed insight/expertise in scoping, tool evaluation/assessment/selection, strategic roadmap, transactional workflows, process improvement, design, delivery of optimal solution to exceed business vision & position company as the primary agricultural/animal health data collector/management services provider, MDM and business intelligence services solution.
• Scoping, assessment/recommendation, requirements, user stories, copybook, product log refinement, prioritizationdesign, documentation, wireframes, sourcing, process improvement, gap analysis, documentation, quality standards and compliance.

DM/Environ: SDLC, Agile/SCRUM, User Stories, Use Cases, Data Flow & Workflow diagramming, Cloud computing, Confluence, JIRA, Responsive design, MoqUps, XML, Angular (front-end), Informatica MDM, Azure, InRules Engine, ESB APIs, ASP.NET Zero, Oracle, HTML5, JavaScript, JQuery, SQL Server, Visio, MS PowerPoint.

Senior IT Consultant / Business Analyst

Confidential

Responsibilities:

• Senior Consultant/BA lead responsible for delivery of SDLC of artifacts from scope/requirements thru deployment, managing customer/stakeholder/IT interactions, presentations, quality standards, and deliverables of onshore/offshore IT teams.
• Bus. Advocate leading delivery of current/future state/gap analysis, tool evaluation, roadmap for optimal solution that exceeded business vision, value proposition via agnostic digital solution, process streamlining/automation to meet sales/revenue targets.
• Customization of Sitecore e-Commerce and Experience Management Platform in order to meet client’s digital business goals and objectives, including DMS personalization, engagement analytics to understand campaigns and site performance, template design, integration with third-party e-commerce platforms, CRM, ERP, email marketing, search, marketing automation, and other back office systems to allow for highly scalable designs and page layouts and components along with dynamic navigation.
• Scoping, reporting tools evaluation/assessment, business requirements, user stories, transactional workflows, process flows, diagrams, copybook, product log refinement, cataloguing/prioritization, design, documentation, wireframes, sourcing, process improvement, gap analysis, documentation, quality standards and compliance.

DM/Environ: SDLC, Agile/SCRUM, waterfall, iterative approaches, QA compliance, Cloud computing, Confluence, TeamForge (TFS), Jira, Adaptive/Responsive Design, Balsamiq Mockups, SiteCore 8.1, PowerBI, Cortana, Dynamics CRM, Azure, MVC, C#, CSS, XML, HTML, JavaScript, Angular (front-end), Parallax (digital hub), APIs, Bootstrap, ASP.NET MVC 5, Oracle, HTML5, JavaScript, JQuery, CSS3, SSRS 2013, Tableau, SharePoint 2013, SQL Server, Data warehouse, Duck Creek, Visio, PowerPoint.

Professional Services Lead / Senior Business Analyst

Confidential

Responsibilities:

• Design/deployment of iPRICE application for the Global Pricing IT Organization, and integration of web reporting app with a mobile component (adaptive/responsive) capturing data from global systems, enabling analysts to cleanse, standardize, feed data to business rules engine, configure, manipulate, aggregate & track data to forecast and generate customized business-relevant product pricing reporting in appropriate currency at the country, regional and global levels.