PROFESSIONAL SUMMARY:

• Results - oriented, highly focused, and flexible professional with a proven track record in project management, business analysis, enterprise projects and all phases of software development lifecycle for top corporations.
• Skilled in leading remote global teams and serving as a strategic resource to clients at all levels of management.
• Worked in matrixed and composite organizational structures. Experienced in managing projects, managing application development teams, and managing releases.
• CASM certified IT professional with around 7 year’s in-depth knowledge of SDLC- (Analysis, Design, Development, Testing and Implementation) ranging from traditional to Agile Methodologies.
• IAM expertise and domain knowledge in identity management, access management, role management, compliance management, solution design, system integration, implementing and deploying large-scale identity management solutions for large enterprises using Oracle IDM, Sun IDM, NetIQ, Cherwell & ServiceNow tools.
• Good experience as an IAM analyst specialized in Oracle IDM, NetIQ.
• Specialized in Mainframes Legacy applications( COBOL copybooks, CICS)
• High Skilled SCEPTRE (IBM mainframes) expertise ( Materials Migration).
• Good understanding & exposure of SailPoint Identity IQ 7.0, SailPoint Identity IQ 6.x.
• Experience in analysis, design, and development of Identity and Access management solutions using Oracle IDM, RACF ID, LDAP.
• Good experience on Aggregation and Provisioning Process using various connectors like Active Directory, Database, File Delimiter, and LDAP.
• Good understanding on Identity Management concepts like identity life cycle, identity provisioning and de-provisioning, reconciliation/aggregation etc.
• Good exposure on Salesforce Cloud technologies.
• Customization and configuration of Workflows for Provisioning and de-provisioning accounts across various internal and external systems in Oracle IDM, Cherwell Access Management.
• Experienced in requirements management, controlling change and preparing RTM (Requirement Traceability Matrix).
• Supported operations & maintenance of Cherwell and LDAP connectivity.
• Performed data analytics to ensure data is accurate prior to staging and activating s.
• Experienced Connector development for target Systems (Active Directory, LDAP, JDBC and CSV).
• Defined Cherwell, Oracle IDM deployment activities - connector configuration, custom rule development, workflow configuration, development and third-party system integration.
• Strong understanding on directory services (Active Directory, LDAP).
• Have exposure in SailPoint IdentityIQ and worked on different kinds of connectors like Delimited File, JDBC, LDAP, AD, DB2, Service Now, Oracle, RBAC, Workday, SAP and ServiceNow.
• Good domain knowledge in Provisioning/De-Provisioning, Birthright Access defining.
• One of the key players and responsible for merger of US Airways and Confidential in Feb 2020.
• Experience in using PowerShell to manage AD
• Experience on SailPoint IIQ, Deployment, Configuration, Customization, Development.
• Ensure use of Microsoft products such as Visio.
• Good exposure on web authentication, Single sign-on, federation, SAML, two factor authentications, Kerberos, OAuth and related technologies.
• High skilled Airline Domain expertise, especially in TechOps and RES systems.
• Hands on experience in Requirements gathering and analysis, planning, scheduling and tracking projects.
• Good understanding of various software development Life Cycle (SDLC) methodologies like Waterfall and Agile.
• Expertise in creating a roadmap based on project scope.
• Have good experience in generating pivot tables, PowerPoint presentations to executive leadership and reporting's using Excel.
• Work closely and build relationships with other product owners to understand where the product is going so that the team architecture and design aligns with company objectives
• Managed multiple vendor teams resulting in efficient delivery of projects extensively practiced agile methodology in all the projects.
• Demonstrated ability to influence, prepare and consume business process, information, and technical architecture briefs and prepare an agile sprint release plan to design, build, deploy, operate, and consume enterprise services.
• Highly skilled in Qual test, End to End test and User acceptance testing.
• Proven experience clearly expressing business needs (“what” not “how”) in terms of user stories and acceptance criteria
• Work cross-discipline to ensure the value of the work the Scrum team(s) delivery by providing clear priority of work items to best achieve goals and missions
• Facilitate Scrum release planning and backlog grooming sessions to ensure on-time, high-quality sprint deliverables
• Ensure the backlog and feature priorities are visible, transparent, and clear to all
• Expert at communicating with stakeholders to protect the Scrum team, appropriately size work items, and to negotiate priority across competing interests.
• Skilled at empowering the Scrum team through influence, not managing it, able to be a peer to the team members and foster collaboration and communication.
• Thinking beyond day-to-day activity, Standup, Backlog Grooming and Retrospective & Demo.
• Proficiency in web technologies like HTML, XML, XSLT, Web Services, CSS.

TECHNICAL SKILLS:

Methodologies: Waterfall, RUP, Agile, SDLC, UML, Business Modeling, Process Modeling

Tools: JIRA, HP Quality Center, Rally, IBM Mainframes (SCEPTRE), SharePoint, PowerBI, COGNOS

Security IAM Tools: Exposure on SailPoint IIQ(IIQ 7.0,IIQ 6.4), Oracle IDM, Sun IDM, NetIQ, Cherwell Access management.

Languages: C, C++, Visual Basic, Java, COBOL and UNIX

Business Modeling Tools: Rational Rose, Microsoft Visio, BPMN, Rational Requisite Pro, Smart Draw, Clear Case.

Operating systems: UNIX, Linux, Windows98/NT/2000/XP, and MS-DOS, MAC.

Databases: My SQL, Oracle and Teradata.

Environment: s Mercury Tools (Win Runner, MS Office, MS Project, Test Director, Load Runner, Rational Robot, Quick Test Pro, Quality Centre), SQL Server, XML, MS SharePoint, HP Quality Center, Rally, Windows, Web Services, Unix, Java, J2EE

CAREER PATH:

Confidential, Irving, TX

Sr Analyst- Identity Access Management

Responsibilities:

• Responsible for providing user access IAM (Identity Access Management) authentication, auto login user ID’s for AMT’s and new hires by Birthright Access defining process.
• Extensive involvement in the TESS program IAM provisioning for the AMT’s of LAA and new hires at LAA.
• Collaborated with multiple vendors in IAM Provisioning/De-Provisioning access to users using SCEPTRE IBM mainframes AD/ AS/ 400 by the support of RACF Data security team.
• Monitored IAM RACF ID’s with the HR portal data and validated user access.
• Extensive involvement in the IBM RACF ID security management and worked with cross function (IAM) Identity Access Management applications requesting access using Cherwell & Oracle IDM.
• Create HIS pools on IAM authentication group based on the number of Logical units(LU’s) per station by HR data.
• Raise requests at services technology at AA based on user’s HR data profile, validating to RACF user ID’s.
• Monitor different types like IAM Manager, Application Owner, Targeted and Identity and have done complex coding where needed.
• Add users to the existing pools or create new pools on IAM based on the user credentials and HR profile data to RACF.
• Add additional columns to the Access Review UI where needed using AD( Active Directory).
• Create custom Reports as per the business requirements using COGNOS BI & Power BI tools.
• Involve in the daily prod support calls and supported off shore teams requiring any issues.
• Update provisioning policies for Active Directory using MS-AD.
• Expertise in Security Administration Experience.
• Expertise in (Identity Access Management) IAM Mainframe / AS/400 environments and applications (SCEPTRE, AAPICS/ DECS)
• Work extensively with Application servers, Web and Portal Servers, Databases, GUI front ends Workflow engines and Internet applications
• Provide security related access management support including identity provisioning, deprovisioning and access change requests.
• Act as a subject matter expert to resolve user and security related access and compliance issues related to identity.
• Provide second level technical support to the project team, end users and functional groups.
• Perform ticket management and assist the Information Security team with completing day-to-day management and administration of access controls, implementing security for enterprise applications.
• Manage Identity and access within all local, global and third-party systems.
• Monitor and troubleshoot access governance processes to ensure effectiveness and alignment with requirements and regulations.
• Ensure high quality support by having flexibility to accommodate and support existing server/application maintenance windows as needed.
• Collaborate with other Information Security professionals to identify automation opportunities, design and develop solutions to streamline manual processes, and implement solutions.
• Work with product management to create and maintain solution roadmap.

Confidential, Irving, TX

Sr Business Technical Analyst

Responsibilities:

• Responsibilities include oversight of design, configuration, development, implementation, and test of all enhancements and updates to the legacy US (IMS) mainframe platform (SCEPTRE) supporting Flight operations.
• Work with product management to create and maintain solution roadmap
• Assist other team members, scrum development team, and enterprise architecture in developing solution delivery best practices
• Be the strong liaison between Product Management and development to ensure a transparent and productive workflow environment
• Work with teams to continuously improve product ownership and other agile processes
• Perform risk management to minimize project risks
• Provide sprint goal and tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage
• Work with program management to track schedule against the roadmap and escalate risks and issues.
• Assist in resolving organizational impediments that prevent agile teams from completing sprint commitments.
• Facilitate team breakout sessions with an eye on process and related best practices.
• Provide Mock Ups and works with creative in development of UI for web-based applications using Zeplin IO.
• Work with the Product Manager to ensure that each release provides business value to end users, sales, and marketing
• Coordinate staffing with Integrated Product Manager and Scrum Masters, assist in, mentoring and developing associates
• Spend time with the team / team leadership to understand their needs, problems, and wants to devise a strategy to help transform the team to Agile or enhance the team's performance.
• Expert in creating backlogs, user stories, acceptance criteria per business user’s requirements.
• Participate in detailed design discussions with the Technical team to identify, evaluate and develop solutions that are cost effective and meet user requirements.
• Serve as conduit between developers, architects and designers, internal business partners and vendor companies.
• Conduct requirement and test plan reviews and ensured requirements and test documentation is approved in accordance with project standards.
• Create test scenarios, Test cases and Test data for critical functional areas of TESS (TechOps Enterprise Systems Solutions).
• Identified the sources for requirements for multiple streams like Supply Chain, Finance, Records, Quality and Engineering.
• Supply Chain management and Finance in TechOps area are my key project deliveries, have also worked on break fixes and enhancements as needed.
• Assist other team members, scrum development team, and enterprise architecture in developing solution delivery best practices.
• Serve as conduit between developers, architects and designers, internal business partners and vendor companies.
• Ensure issues are identified, tracked, reported on and resolved/escalated in a timely manner.
• Ensure project team is kept informed of project changes.
• Partnered with PPM’s (Principal Program Managers) on all business and technical responsibilities.

Confidential, Dallas, TX

Systems Analyst

Responsibilities:

• Interviewed Product owner (PO) and the business SME's and even data experts to solicit and understand requirements and remediate gaps in business requirements.
• Analyzed high-level system concept, system architecture, and performance requirements.
• Formulated deployment plans and schedules, coordinated production deployment activities, provided management updates, and delivered immediate post-implementation support to resolve production issues.
• Worked with client to gather Business/Technical Requirements, approval of CR (Change request), Design and Implementations.
• Leveraged SABRE PSS data and validated res systems at SWA.
• Considering my work and efficient metrics supporting it, I've been promoted as a Project Lead on couple modules.
• Responsible for data governance access control provision for ETL EDBI team which is involved in Lonestar project at SWA.
• Basic knowledge of NetIQ.
• Good experience in connector development analysis for target Systems (Active Directory, LDAP, JDBC and CSV).
• Listened to the internal Customer & aircraft maintenance (MX), to obtain the needed business context and insight.
• Worked on the Business Requirements and Technical requirements for the major enhancements.
• Participated in daily, weekly meetings (SPRINT) and technical, demo & retrospective reviews.
• Gained essential Customer interaction skills.
• Identify and analyze defects and communicate them clearly to IT teams.
• Worked on application enhancements and also break fixes (Raised CR’s).
• Supported System Testing of the application to test the system for positive and negative scenarios.
• Responsible for Data mapping with DEV & Architect teams.
• Command line Interface at SWA uses critical commands to extract files from UNIX sandbox server, played a key role.
• Perform Regression testing & UAT with Business users during production deployments.
• Used SQL to create analyze the existing data for better understanding of the requirements.
• Extracted data and performed data manipulation tasks from various sources using Teradata & Excel.

Confidential, Tampa, FL

IT Business Analyst

Responsibilities:

• Interface with the rest of the technology organization to understand opportunities, requirements and priorities to ensure the right focus of the team.
• Managed care health plans primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug plans
• Managed Commercial health plan team’s requirements and addressed issues to ETL team for the extract and validation.
• Monitored and evaluated success of rolled out infrastructure and iterate as needed.
• Created and developed metrics (data) to evaluate the usage and success of the products I was accountable for.
• Foster adoption of new infrastructure support/systems developed by the team.
• Contribute to broader technology strategy; give feedback to technical teams building products on top of the infrastructure.
• Understood, partake in and discuss the architecture/technical decisions made in the squad.
• Held regular meetings with stakeholders (engineering leaders) to keep them up to date with the direction of the products the team owns.
• Worked closely and built relationships with other product owners to understand where the product is going so that the team architecture and design aligns with company objectives.
• Made sure that the services/systems built have proper metrics as the metrics are drivers for improvement and indicators of health and scalability trends
• Assured that all Artifacts followed corporate SDLC Policies and guidelines.
• Utilized corporation developed Agile SDLC methodology.
• Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Specialized in integrating information systems and e-commerce/ebusiness initiatives for various organizations
• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the website applications.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Designed workflows and allocated permissions within MS share point
• Responsible for providing analytical support in the Design, Development and Implementation of Project.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Confidential

Implementation Analyst

Responsibilities:

• Assisted in the development and implementation of new products and services for clients
• Analyzed requirements and gathered deliverables to ensure that each implementation phase is accurately carried out and managed
• Documented all requirements in the form of BRD’s and FRD’s.
• Performed maintenance on existing client accounts and provided consultative support to clients.
• Utilized data obtained from sales departments / staff members to establish and update client-specific information on assigned products.
• Created and maintained effective professional relationships with staff members and departmental heads to coordinate and produce data for pre-implementation validation.
• Analyzed, assessed and documented client requirements while adhering to company established protocols and procedures.
• Reviewed client-facing deliverables to ensure that the software implementation team is delivering consistent support to each client.
• Provided advanced problem resolution and troubleshooting support for each client account.