SUMMARY:

• Solutions driven Business Analyst with more than 15 years’ experience working in corporate Information Technology (IT).
• Thrived in a fast - paced environment that demanded results that were within budget and with aggressive timelines.
• Strong analytical and problem-solving abilities, and project management skills.
• Solid experienced in all stages of the system development lifecycle from requirement gathering through implementation.
• Dependable and accomplished team player leading cross functional teams.
• Result oriented with a proven track record of several successful major implementations and numerous process improvements projects.
• Highly motivated and looking for an opportunity to apply my knowledge, skills and experiences to help achieve world class customer satisfaction and increase shareholders value.

COMPETENCIES:

• SAP Implementation
• Agile Project Management
• Business Intelligence
• Gather Requirements
• Business Analysis
• Process Improvement
• Change Management
• System Analysis
• Microsoft Office Suite
• Interpersonal Skills
• Oral and Written Communication

TECHNOLOGY:

• Service Manager
• SAP ERP
• Solution Manager
• Business Warehouse
• Microsoft SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Business Analyst -IT

Responsibilities:

• Headed process improvement team, incentivized to lower system/process down time, streamlined existing processes and improved customer service within the framework of the company Operating Master Plan. A measurable outcome was achieved with a 20% decrease in break/fix tickets in successive years, 1 day reduction of Service Level Agreement (SLA) from 2 days and a more efficient process to manage and resolved production issues.
• Captured business requirements for online credit card process by utilizing various requirement gathering techniques such as brainstorming, interviews and workshops, etc. Document requirements using various documentation tools such as Visio flowcharts, PowerPoint presentations, Excel spreadsheets, Word documents.
• Document current as-is business processes and with strategic inputs from business partners, gather and document new business requirements. Lead cross functional team to scrub and evaluate the to-be design processes. Identified and document gaps in process and presented key findings, assessments and recommendations to key stakeholders and cross functional team.
• Worked with cross functional team in data modelling sessions to define customers and product structures used by ordering, fulfillment and billing systems.
• In Nestool, create development/ change work request and ensure completeness and accuracy of functional specification with the project requirements.
• Managed offshore product developers, provided guidance and clarity to functional requirements, test cases, expectations and product delivery timelines. Reviewed testing results from developers and on the completion of product development, execute unit tests for quality assurance.
• In Solution Manager, create and managed test plans and test scripts for integration and user acceptance tests. Ensured that the test objectives and end results were clearly defined. Validated that each testing steps were sequential and data sets were in the relevant test client. Managed testers executing acceptance tests.
• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to 500 end users.
• Developed and maintained end-users materials and process/system documentation. These documentations were in form of PowerPoint presentations, Word documents, and Vision Flow Charts.
• Managed production support team to resolve production issues. Tracked and analyzed production issues using various problem solving tools such as Pareto charts, Fishbone diagrams, etc. When process involved other cross-functional teams worked with those teams to identify the issue and fix. Documented recommendation for improved performance.

Confidential, Glendale, CA

Business Analyst - Credit

Responsibilities:

• Managed Financial EDI (EDI820) customer implementation process. Partnered with customer to automate their manual check payments process to a more efficient Financial Electronic Data Interchange (FEDI). This process saved payment processing time at accounts receivable, improved cash flow and benefited customer payment trends.
• Electronic Invoice Payment and Presentment (EIPP) administrator for customer online payment process. This created efficiency within the invoice payment process by reducing check payments and increase cash flow.
• Utilized Business Warehouse (BW) reporting tool to create/modify daily, weekly and month-end reports and queries for end users.
• Reviewed all changes, fixes and upgrades to the product and determined whether the changes have any impact to existing functionalities. This is done by conducting extensive quality assurance tests and providing sign-off before the changes are transported to the production client.
• Implement changes and /-or fixes to Credit Management, Collection and Accounts Receivable processes. Collaborated with Finance/Accounts Receivables technical team for QA and test the new functionalities.

Confidential, Glendale, CA

Financial Analyst - Credit

Responsibilities:

• Processed new customer credit applications. In SAP, set-up customer in Credit Management and updated credit management data, this included assigning credit line, risk category, account ownership, payment terms, banking information, etc.
• Reviewed existing customer’s credit line and risk category after detailed analysis of customer financial statements, past credit history as reported by Dun & Bradstreet, other relevant credit agencies and customer provided s. Measurable positive outcome was achieved due to lower delinquencies and bad debts write-offs.
• Responsible for managing over $500 million of outstanding receivables. Weekly delinquent balances were reduced to less than 5% of all outstanding receivables balance.
• Reviewed customer accounts and when necessary contact customer to resolve past due balances.
• Managed and released customer orders on hold and communicate the status of order with sales and order processing teams.
• Created actionable monthly credit management reports, including AR turnover report and Days Sales Outstanding (DSO).