SUMMARY:

• Business analyst with extensive knowledge of business operations including strategic planning, market and technology trend analysis, sales, manufacturing, inventory control, research and development, marketing, distribution channels, regulatory compliance and billing operations.
• Created needs analysis, business, system, functional and non - functional requirements, user stories, flow diagrams, system and application designs, requirements traceability matrices, system process models, use cases, user acceptance criteria and QA testing planning and documentation. Joint application development (JAD) sessions leader
• Analyst in Agile, JIRA, Service-Oriented Architecture (SOA), System Development Life Cycle (SDLC), Requisite Pro and IT Unified Process environments.
• Scrum Fundamentals Certified.

COMPUTER SOFTWARE:

Microsoft Office: Access, Excel, Outlook, PowerPoint, Publisher, Word

Database: SQL Server/SQL, Access, Oracle 8iProject JIRA, Requisite Pro, Microsoft Visual Studio, Microsoft Project, Visio, BPMN, Axure RP

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Business Analyst

Responsibilities:

• Part of the Digital Assistant team responsible for Sprint planning and monitoring projects from beginning to completion...
• Worked with Product Owners in multiple groups to clarify project impacts, user stories and user acceptance criteria creating JIRA Dashboards and Agile Epics and User Stories

Confidential, Marietta, GA

Real Estate Business Analyst

Responsibilities:

• Created expired listing marketing campaigns in Real Estate CRM systems and Constant Contact.
• Developed expired listings database and daily reports.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Part of the Confidential team developing web based .Net applications for the multiple insurance company Small Business Medical, Dental, Life and Disability Insurance Broker Quoting and Enrollment systems.
• Responsible for working with multiple clients to delineate requirements and writing the design documents or Agile user stories and acceptance criteria.
• Developed test plans and monitored Quality Assurance testing for modifications to insurance plan structures, documentation and rates.
• Conducted JAD sessions, reviewed system flows and screen designs, verified plan options, enrollment documentation and rates, and supervised QA testing for the successful implementation of new Insurance product quoting systems including meeting ACA and HIPPA requirements.
• Participated and managed scrums for numerous sprints as Confidential moved from a waterfall to an Agile development model in 2013 as part of making changes required by the Affordable Care Act.
• Worked closely with onshore and offshore programing teams to make sure client needs were met.

Confidential, Norcross, GA

Business Analyst

Responsibilities:

• Conducted requirement development sessions with business clients to clarify and document detailed business requirements, assumptions, constraints, processes, business rules and dependencies.
• Met with impacted applications groups to review draft business requirements and technical solution to identify any problem areas or assumptions or requirements needing further technical clarification.
• Created project requirements in Requisite Pro generating Microsoft Word Business Requirements Specification for review and approval of impacted technical and business groups.
• Created requirement review records and traceability matrixes for all projects.
• Documented, reviewed and secured approvals for any requirement or architectural change requests needed throughout the project
• Followed projects reviewing and approving project documentation through system requirements, use cases, data mapping. high level designs, application designs, UAT and end - to-end testing.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Developed functional requirements and business process models for project change requests and quality issues for new retail self check - out software and existing retail point of sale systems.
• Reviewed test records and HP Quality Center defect tickets to identify changes or modifications to functional requirements.
• Documented changes needed impacted requirements, and any revisions to screens and web pages.
• Worked with technical staff to monitor progress of changes and re-testing of functions and processes.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Responsible for producing functional and non - functional requirements and requirements traceability documentation for a new operational data store to meet FCC Privacy reporting requirements.
• Documented privacy data flows between applications and customer facing fiber optic, cellular and wire line ordering systems.
• Reviewed and obtained approvals for function and non-functional requirements with applications groups and business clients.

Confidential, Norcross, GA

Business Analyst /Systems Designer

Responsibilities:

• Responsible for producing detailed functional requirements, high level system designs, process and data flows, system agreement specifications, and requirement traceability documentation and detailed use cases for retail sales systems changes.
• Projects included designing retail architecture for Mobility product sales, Do Not Solicit, Customer Proprietary Network Information, U - Verse and DSL product sales and Order Life Cycle Reporting.
• Reviewed and approved project business requirements, solution architecture, middleware functional requirements, middleware high level and application design, and test plans and test cases.

Confidential, Norcross, GA

Business Analyst

Responsibilities:

• Responsible for documenting improvements to state - wide assistance determination system.
• Conducted joint application development (JAD) sessions with service staff to document application requirements and develop requirement specifications for new projects and revisions to Medicare, Adoption and Energy Assistance Programs.
• Created detailed business requirements and use cases for projects.
• Designed and scripted test cases, and supervised user acceptance testing for projects.